Article summary Imagine a world where every outgoing call turns into a golden opportunity. In the cut-throat world of customer relations, an outbound call campaign is not just an activity, it’s an art that requires perfect mastery. The sound of the voice, the choice of words, the strategy behind each interaction – everything is calculated […]
Article summary In today’s dynamic market arena, the art of cold calling has become a ballet where every call, every voice and every message counts. A call center is no longer just a place where calls are made, it’s a platform where outbound call management is elevated to a science. Using advanced telephony tools, integrated […]
Article summary In the dynamic and demanding world of customer relations, managing call overflow is a major challenge for many companies. These moments when incoming calls exceed the company’s response capacity can lead to customer frustration and dissatisfaction, jeopardizing the quality of the service provided. An unanswered or poorly managed call can mean a missed […]
Article summary Managing incoming telephone calls is an essential part of any business, whatever its size or sector. Indeed, inbound calls often represent the first point of contact between a company and its customers, and can have a significant impact on customer satisfaction, customer retention and even sales. In this article, we’ll explore in detail […]
Article summary The ACD automatic call distributor plays an essential role in managing incoming communications in call centers and other businesses that receive a large number of telephone calls. It is designed to route incoming calls to the appropriate agents to ensure a smooth and efficient customer experience. In this article, we’ll take a detailed […]
Do you work in the banking sector and are looking for solutions to equip your employees? When it comes to telecommunications, there are many innovations that can improve your working conditions and customer relations. digiCONTACTS invites you to discover the advantages of an interactive voice server. What is an IVR? An interactive voice server, or […]
All too often underestimated, customer relations remain a formidable growth driver for automotive professionals. digiCONTACTS reveals the benefits of interactive voice response for efficient customer management. The definition of an interactive voice server Interactive Voice Response (IVR) is a telephone call management system that automatically handles interaction with callers, transferring them to the appropriate service. […]
Customer relations are essential in all business sectors, including insurance. That’s why more and more insurers are recruiting account managers to take care of their prospects. Discover the role of relationships in the insurance industry. Customer relations as part of prospecting As in other fields, prospecting is crucial in the insurance industry. Often, prospecting managers […]
Article summary In a world where customer experience is becoming a key differentiating factor between brands, developing a robust and effective customer relations strategy has become essential. This guide is designed to help contact centers, sales, marketing and customer service teams understand how to implement and optimize their customer relations strategy. The aim is to […]
Find out how live chat can improve the customer experience. digiCONTACTS , your privileged partner for customer relationship management, gives you 3 tips on chat.Objectives: satisfy your customers and improve your sales. Live chat at just the right moment The first step in creating a chatroom is to integrate it seamlessly into your site. To […]
Did you know: your broadband Internet connection can enable you to make calls. Simpler and more economical than a traditional telephone line, VoIP or IP telephony lets you optimize your customer relations via the Internet. Explanations with digiCONTACTS, the VoIP call expert. VoIP and IP telephony: the Internet for making calls With telephony over IP […]
Do you work in a car dealership and want to integrate call software to optimize your customer relations? digiCONTACTS has developed a 100% open, high-performance and scalable telephony solution. Discover our call software for car dealerships and professionalize your customer relations! The benefits of car dealership call software Setting up call software in your car […]
