OMNICHANNEL & CLOUD CONTACT CENTER SOLUTION
Secure, Fast and 100% Customizable.
Transform your customer relations with a fast, intuitive and fully customizable contact center solution!
With the integration of the best artificial intelligence technologies, deliver an exceptional customer experience across all communication channels, inbound and outbound, and throughout the entire customer journey.
- No commitment
- Artificial Intelligence
- French solution

Essential features
Optimize your customer relations today!
Simplify and optimize the management of your customer interactions across all channels: calls, e-mails, SMS, messaging...Our contact center solution is intuitive, fully customizable and perfectly integrated with numerous CRM and business applications.
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Connect your tools
Applications & CRM -
Work from anywhere
Cloud & On-Premise -
Communicate easily
Calls & WhatsApp -
Boost your productivity
Omnichannel
Applications and CRM
Analyze and optimize your performance in real time.
Quickly deploy our contact center solution and integrate it with your CRM or applications One-click access to real-time statistics for accurate performance management!
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Deploy our solution in just 1 hour
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Easily connect it to your application or CRM
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Effectively manage your omnichannel strategy

Cloud & On-Premise
Develop your business wherever you are.
Our solution adapts to your needs and those of your employees. You can choose between local technology or a dedicated and 100% secure cloud.
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Solution designed for teleworking
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Intuitive and customizable interface
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100% secure data

Calls and WhatsApp
Optimize the management of your incoming and outgoing messages.
Facilitate the management and processing of your inbound and outbound messages on all your channels (Calls, Emails, SMS, WhatsApp). Deliver faster and higher quality customer service.
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Calls, Emails, SMS, WhatsApp
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Convert leads into customers
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Increase customer engagement.

Omnichannel technology
Provide a seamless, consistent customer experience across all channels.
Consolidate all your customer interactions on a single, lightweight and fully secure platform. Get a 360° view of the customer journey!
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Offer a better customer experience
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Simplify your data management
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Increase your teams' productivity


Artificial Intelligence
Stand out from your competitors with our A.I. technology.
With digiCONTACTS, you benefit from a secure, fully customizable artificial intelligence solution. Simplify the management of your interactions while optimizing your productivity.
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100% customizable technology
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Solution hosted in France
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Fast, easy deployment
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I.A. available in 7 languages
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Growth gas pedal
Integrated Services
Turnkey solutions tailored to your needs!
Thanks to the many features of our contact center solution (omnichannel, inbound and outbound calls, IVR, IP telephony, etc.), optimize the management of your acquisition campaigns and interactions with your prospects and customers.
Incoming calls
Automate your inbound call management with our automatic call distribution (ACD) software and improve your users' experience.
Outgoing calls
Simplify the management of your inbound call campaigns with our outbound call software. Maximize your contact rate with a high-performance adaptive dialing engine.
Omnichannel
Engage your customers across all digital channels, inbound and outbound, and deliver a quality customer experience thanks to a fluid, fast and secure interface.
Interactive Voice Server
Automate your voice interactions, whether inbound or outbound, and benefit from a powerful, fully customizable solution to enrich the customer experience.
IP telephony
Reduce your telephone costs by adopting an IP telephony solution and offer exceptional call quality thanks to a high-speed Internet connection.
Teleworking
Hosted in the cloud, our solution enables your agents and staff to manage incoming and outgoing messages efficiently, wherever they are.
VSEs, SMEs and Large Groups
They trust us for our expertise.
We offer you personalized support to develop your customer satisfaction and win-over strategy, in both BtoB and BtoC markets. Transparency and responsiveness guaranteed!
















CRM connection
Easily integrate our solution into your CRM.
Our contact center solution is intuitive, secure and fully customizable.
In just a few clicks, connect any of the 40 business or CRM applications compatible with our solution and strengthen your customer relationships!






Our expertise
Why choose digiCONTACTS to optimize your customer service?
With digiCONTACTS, adopt a high-performance, intuitive and fully secure solution to simplify the management of your interactions and optimize your productivity.
Years of experience
Available features
Satisfied users
Latest news
News & Resources
Discover our latest blog articles, resources and case studies on customer relations!

What is a call center and how does it work?
A call center is a platform specializing in the management of interactions between a company and its customers, mainly via the telephone channel […].

Omnichannel and Multichannel: Principles, Differences and Advantages.
In a world where customers interact with companies via a multitude of channels, understanding omnichannel and multichannel strategies is essential […].

2025 Artificial Intelligence Action Summit in Paris.
The Summit for Action on Artificial Intelligence (AI) was held in Paris from February 6 to 11, 2025, bringing together players from over 100 countries
Our Answers
Questions Frequently asked questions
Find all the answers to your frequently asked questions about our contact center solution!
A contact center solution is an omnichannel platform designed to improve engagement and communication between your company and your customers. By integrating various communication channels such as inbound and outbound calls, e-mail, instant messaging or social networks into a single interface, it enables your agents to respond effectively and in a personalized way to each request.
This solution optimizes the customer experience by making exchanges smoother and reducing response times. For your company, this means a significant improvement in customer satisfaction and increased loyalty. What's more, thanks to advanced features such as automation of repetitive tasks and integration with CRM tools, your teams can focus on higher-value interactions, improving their productivity and the overall efficiency of your customer service.
Adopting a contact center solution is therefore a strategic choice for any organization wishing to offer an exceptional customer experience while optimizing its internal operations.
A contact center solution plays a crucial role in improving customer satisfaction, thanks to its ability to deliver a fluid, personalized user experience. By centralizing communications across different channels, it ensures consistent and efficient management of customer interactions, whatever the customer's chosen point of contact. By integrating an omnichannel solution for customer relations, agents have access to a complete history of exchanges with each customer, facilitating rapid, relevant and personalized responses.
In addition, automating answers to frequently asked questions and implementing predictive responses based on collected data significantly improves response times, a key factor in customer satisfaction. The ability to proactively manage customer queries and problems before they become critical also contributes to a better customer experience.
Last but not least, integration with CRM systems and other analysis tools enables in-depth understanding of customer needs and preferences, leading to continuous improvements in the service offered. An effective contact center solution thus transforms customer engagement into a positive experience, strengthening brand loyalty and trust.
Yes, it is entirely possible, and even recommended, to integrate our contact center solution with other CRM (Customer Relationship Management) tools. This integration creates a coherent ecosystem that centralizes customer data, improving the quality of service and effectiveness of your marketing campaigns.
Integration with a CRM gives agents access to a complete history of customer interactions, providing an overview that helps personalize communication and anticipate customer needs. This strengthens the ability to deliver a highly personalized customer experience, increasing satisfaction and loyalty.
Similarly, connection with digital marketing platforms facilitates the alignment of communication strategies and the delivery of consistent messages across all channels. This helps optimize advertising campaigns, improve targeting and more effectively measure the impact of marketing actions on customer engagement.
The integration of these systems also offers operational benefits, such as the reduction of manual data entry and associated errors, and enables finer analysis of customer data. This leads to a better understanding of customer journeys, more informed decision-making and, ultimately, continuous improvement of the customer experience.
Artificial intelligence (AI) and automation are taking center stage in modern contact center solutions, radically transforming the way companies interact with their customers. These technologies help optimize operations, improve efficiency and deliver an exceptional customer experience.
AI improves the personalization and relevance of interactions by analyzing customer data to anticipate their needs and provide tailored responses. It also enables chatbots and virtual assistants to handle simple requests 24/7, reducing waiting times and freeing up agents for more complex tasks.
Automation, meanwhile, simplifies operational processes by taking over repetitive, time-consuming tasks. This includes routing calls to the most appropriate agent, updating customer files, and automatically sending follow-up messages. These automated processes increase efficiency and enable agents to concentrate on improving customer relations.
Together, AI and automation contribute to better workflow management, reduced operational costs and significantly improved customer satisfaction. They give companies the tools they need to respond rapidly to changing customer expectations, while delivering high-quality service consistently.
The main difference between a call center solution and a contact center solution lies in the scope of communication channels supported, and in the overall approach to customer relationship management.
1. Call center solution: Traditionally, a call center solution focuses on managing inbound and outbound telephone calls. It is optimized to handle high call volumes, with features such as automatic call distribution (ACD), queue management, and agent performance monitoring. The main objective is to ensure the efficiency and quality of telephone service.
2. Contact center solution: A contact center solution offers a more holistic approach to customer relationship management by integrating a multitude of communication channels. In addition to phone calls, it supports email, live chat, SMS, social networks, and sometimes even interactions in person or via video channels. This omnichannel approach enables a more consistent and personalized customer experience, giving customers the freedom to choose their preferred communication channel.
Contact center solutions also emphasize integration with other enterprise systems, such as customer relationship management (CRM) software, to provide a unified view of interactions with each customer and facilitate more strategic customer relationship management. They can include advanced functionalities such as data analysis, artificial intelligence for service automation and chatbot assistance, offering a greater ability to anticipate and respond to customer needs.
In short, the contact center solution represents an evolution of the call center solution, offering more integrated, flexible, customer-centric CRM across multiple communication channels.
Free demonstration
Improve your customer relations strategy today!
We guarantee tailor-made support for your BtoB and BtoC customer development, satisfaction and win-over strategies. Transparency and responsiveness guaranteed!
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No obligation
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From 1 station
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Installation in less than 24 hours
