OUTSOURCING CALL CENTER SOFTWARE FOR CUSTOMER RELATIONS
Choose an all-in-one solution for optimized customer management
Efficiently manage multi-company interactions with our solution. As an outsourced call center, offer quality customer service across all channels and in several geographical zones, thanks to a tailored, high-performance solution.
Your needs
Offer tailored customer service for an optimal experience.
Offer customized customer service across all channels with a solution specially designed to optimize interaction management and enhance the customer experience.
Use omnichannel
Communicate via a single interface and give your advisors a view of the entire customer journey.
Manage your business
Supervise your agents with a global view of their activities, whether on site or remotely.
Analyze your performance
Measure your priority KPIs in real time and monitor the quality of your contact center live.
Artificial Intelligence
Stand out from your competitors with our A.I. technology.
With digiCONTACTS, you benefit from a secure, fully customizable artificial intelligence solution. Simplify the management of your interactions while optimizing your productivity.
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100% customizable technology
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Solution hosted in France
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Fast, easy deployment
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I.A. available in 7 languages
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Growth gas pedal
Our Features
The essential features of our outsourcer call center software.
Optimize the management of your outsourced call center. Thanks to its many features, our software improves both the quality of your responses and the productivity of your teams, guaranteeing a smooth, efficient customer experience throughout the entire customer journey.
Interactive Voice Response (IVR)
Distribute calls efficiently, with choices made by voice or via the keypad, guaranteeing a smooth, personalized customer experience.
Blowing and recording
Optimize your call center's quality of service by controlling agents' discourse and coaching them through difficult calls for better performance.
Real-time supervision
Benefit from complete visibility of activity and performance to adjust your strategies, optimize resources and make the best decisions in real time.
Call routing
The system receives incoming calls and automatically transfers them to the most appropriate advisor, according to predefined criteria, for efficient, personalized management.
Performance statistics
Use the dashboard to assess your agents' service levels and performance. Track key KPIs and use quantitative and qualitative data to adjust and optimize your action plans.
Omnichannel technology
Give your agents centralized access to customer history and interactions, enabling them to unify communication across all channels and improve the customer experience.
Our expertise
Boost performance in your outsourcing company.
With digiCONTACTS, take advantage of a high-performance, intuitive and 100% secure solution to facilitate the management of your interactions while improving your productivity.
Experience in customer relationship management
Available features
Users satisfied with our services
CRM connection
Easily connect our solution to your CRM!
Our automatic call distribution software is intuitive, fully secure and 100% customizable.
Easily connect any of the 40 compatible business or CRM applications and improve your customer relations for years to come!
Deploy our solution
In less than 24 hours, our solution is deployed in your department.
Connect your CRM
Connect your CRM or business applications quickly and easily.
Develop your results
Implement a winning customer relations strategy!
Free demonstration
Improve performance in your outsourcing company today!
We guarantee tailor-made support for your BtoB and BtoC customer development, satisfaction and win-over strategies. Transparency and responsiveness guaranteed!
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No obligation
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From 1 station
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Installation in less than 24 hours
