CONTACT CENTER SOFTWARE OUTSOURCING FOR CUSTOMER RELATIONS

Adopt an all-in-one approach to customer relationship management

Offer quality customer service

Are you an outsourced call center needing to manage the interactions of different companies/brands?

Offering quality customer service across all interaction channels in several geographical zones requires tailored solutions!

digiCONTACTS, the customer relations expert, enables you to offer customized customer service across all channels, with a solution designed for outsourced call centers.

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Simplify call center management

Use an omnichannel solution

Communicate from a single interface and give your advisors a 360° view of the customer's history.

Manage your business

Supervise your agents with a global view of their activities, whether on site or remotely.

Analyze your performance

Measure your priority KPIs in real time and monitor the quality of your contact center live.

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Interfaces with numerous CRM systems

Increase the quality of your customer relations

Call center supervisors have access to a wide range of tools to support your agents and improve customer satisfaction!

Dashboard: access customizable dashboards and supervise your agents with a global view of their activity.

Supervision tools: support your agents with real-time supervision and help them with our listening, blowing, recording tools, etc.

Our solution combines operational simplicity and customer satisfaction!

Get concrete results!

Our call center solution provides your agents, whether on-site or telecommuting, with functionalities to provide your customers with fast, relevant answers via all communication channels: voice, email, SMS, etc.

By adopting our call center solution, our customers have seen :

Increased productivity : thanks to the intelligent features and flexibility of our omnichannel solution, you’ll see an improvement in your agents’ efficiency.

Costs under control: simply manage your call center costs with our ultra-competitive pricing and no-obligation offer! Monthly billing + details of your communications.

Improved quality of customer relations: supervision and tracking tools will enable you to accurately manage your business and ensure the quality of your services.

Why choose our digiCONTACTS solution for your business?

Quick remote (or on-site) installation.
A unique, intuitive interface.
No-commitment offer in SaaS mode (monthly billing + details of your communications).
Omnichannel solution (voice, SMS, email, Whatsapp).
Create and manage your campaigns.
CRM / Business tools integration.
Intelligent calling (dialing modes)
Supervision tools: listening, blowing, recording, etc.
Transparency: reporting tools.
Worldwide voice quality.
Special numbers / Local numbers.
Support throughout your use. Technical support is available 6 days a week from 8:30 am to 12:30 pm and from 2 pm to midnight.