IP TELEPHONY SOLUTION FOR CONTACT CENTERS
Simplify your communications with our IP telephony solution
Would you like to simplify telephone relations with your customers?
Voice-over-IP solutions have been increasingly popular with businesses for several years, thanks to their low communication costs and the large number of advanced features on offer.
Much more than just a tool to put two people in touch with each other, IP-based switchboards give your company a professional image, optimize call management and adapt perfectly to any technological environment.
With this in mind, we have developed an ip telephony solution for companies looking for a modern, high-performance switchboard.
They trust our expertise: VSEs, SMEs and key accounts
Key benefits of an IP telephony solution
Reduce telephony costs
Route incoming calls to specific queues, teams, agents or extension numbers. Define rules for routing calls according to priority, purpose, opening hours restrictions, etc.
Better call quality
The sound is HD quality and uninterrupted, thanks to a high-speed Internet connection and the right configuration of your equipment.
Increased productivity for your teams
Give your teams a quality work tool with advanced features that will help them become more efficient every day.
Key advanced features of our IP telephony solution
01
Queue
If you wish to offer a Hotline service, incoming calls will be placed in a queue.
02
Call recording
With VoIP, your telephone system takes the form of an application that integrates easily with your business tools and connects simply to the network.
03
Fax to Mail /Mail to Fax
Your faxes are sent to your e-mail address in PDF format. You save paper and print only the essentials.
04
Voice mail
You receive your voice messages by e-mail. So you can consult them wherever you are.
05
Music on hold
Your on-hold music can be customized according to your tastes, services and news, and changed frequently.
06
Integration with your business tools
With VoIP, your telephone system takes the form of an application that integrates easily with your business tools and connects simply to the network.
07
IVR: Interactive Voice Response
Your contacts are welcomed and directed by a navigation menu.
08
Conf Call / Conference
Create as many conferences as you like, with an unlimited number of participants.
Measure the effectiveness of your communication with our solution!
Customers want immediate answers
More agent productivity
Reduced drop-out rates
Interfaces with numerous CRM systems
Steps to optimize IP telephony with our solution
Assess your needs
Take stock of all your company’s telephone services. Take stock of all the needs related to the new IP solution, starting by questioning all the business teams and their precise telephone usage.
The audit provides an overview of the current telephony solution used in your company, its strengths and areas for improvement.
Select and deploy your IP telephony solution
Once you’ve listed and defined your needs, it’s up to you to find the right IP telephony provider to meet all your business teams’ requirements.
digiCONTACTS helps you optimize your corporate telephony projects, ensuring continuity between your information system, your strategy and your business. Our professional IP telephony solutions are tailored to the needs of each customer, offering a personalized, high-performance and cost-effective service.
The aim of our mission is therefore to define areas for improvement and make recommendations in the process of selecting the corporate IP telephony solution best suited to your needs.
Train your teams in the new IP telephony solution
Once the new IP telephony solution has been deployed in your company, you’ll need to train your staff step by step, so that they can take full advantage of the powerful features now available to them. digiCONTACTS adapts its training courses: on site or by distance learning.
Throughout your enterprise telephony project, digiCONTACTS experts offer you customized support in formalizing your needs, gathering information, and managing and monitoring deployment.
A team of dynamic, responsive technicians is at your service 6 days a week from 8:30 am to 12:30 pm and from 2 pm to 6 pm.
Why choose digiCONTACTS for your customer service?
experience in customer relationship management
Features available on our software
Users satisfied with our services
Start improving your customer relations today with digiCONTACTS
Find out more about our ip telephony solution for businesses
IP telephony, known as VOIP or Voice over IP, is a telecommunications technology that uses the Internet. As such, it does not use the historic telephone network (PSTN: Public Switched Telephone Network), but digitizes the sender's voice and transmits it in packets of data to the recipient, via wired or mobile Internet networks.
IP telephony is a technology that transports voice to enable communication by human voice, audio or video. Voice is routed via the Internet using IP-compatible networks: private networks, the Internet, wired networks (fiber optics, cable, ADSL), wireless networks (GSM, Wi-Fi, etc.).
There are many advantages to using an IP telephony solution:
- The cables used are those of the Internet network.
- Digitizing the company and modernizing its equipment.
- A single, simple and intuitive web interface.
- Telecommunication costs are considerably reduced.
- Management and maintenance are simplified.
IP telephony has a lot going for it, even for technical teams. However, like all digital tools, it also involves security risks.
Securing your IP phone also means securing your Internet connection, which is the gateway for hackers. To avoid any vulnerability in your IT and telephone systems, it's imperative to implement real security procedures and tools : firewalls, secure access (passwords), and data and voice encryption.
At digiCONTACTS, all our offers linked to our ip telephony solution are secure, but for maximum security we advise you to opt for Trunk SIP.
To take advantage of IP telephony, digiCONTACTS offers several solutions. SMEs and VSEs can naturally turn to our IPBX offering, which includes a scalable switchboard and an IP telephony solution hosted in the cloud.
Businesses looking for a more comprehensive offering can turn to the IP Centrex hosted by digiCONTACTS, which offers a very large number of lines and advanced options.
Finally, companies looking for an ultra-secure network, but who also want to be able to operate in hybrid mode, can opt for Trunk SIP.
IP telephony is a highly scalable technology. It can easily be adapted to suit your company's needs. As your company grows and changes, you can not only add or remove phone lines, but also a wide range of functions.
digiCONTACTS offers a convergent and scalable solution:
- Receive faxes and voice messages by e-mail.
- Interconnection with your business applications.
- New features.
- Web interface for tracking communications.
- Unlimited number of stations.
- Solution in constant evolution.