TELEMARKETING SOFTWARE FOR CONTACT CENTERS
Boost the performance of your sales team
Increase your sales with outbound call automation software
- Contact your customers and prospects.
- Customize your call scripts.
- Adopt the predictive call engine.
- Connect all your business tools to our telephone system.
Increase your company's growth
Easily create your call campaigns
In just a few clicks, you can quickly and easily create your call campaigns by importing your prospecting files and leads.
Boost your prospecting efficiency
For maximum productivity, increase your contacts' reachability rates thanks to the pedictive engine that detects answering machines.
Analyze your results in real time
Measure the effectiveness of your call campaigns and the performance of your agents with a real-time view of your statistics.
Interfaces with numerous CRM systems
Easily create call campaigns
- Preview mode: calls are made one after the other. The agent already has information about the other party before establishing communication.
- Progressive mode: as soon as the advisor hangs up, the software moves on to the next call. The agent has no information about the prospect before the call is made. The information sheet appears when you pick up the phone.
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Predictive mode: automatic dialing of outgoing calls according to an algorithm anticipating agent availability. The numbered call is transferred to an agent when picked up by the recipient. This option guarantees optimum productivity.
Measure your customer service performance
digiCONTACTS call center software features real-time dashboards with customizable widgets and detailed reports.
The supervision interface enables you to monitor your telephone activity and your agents’ productivity in real time. At any time, the supervisor can interact with the agent directly from the interface using our quality control tools: listening, recording, whispering, chatting, etc.
Our assets for successful sales prospecting!
- Quick remote (or on-site) installation.
- No-commitment offer in SaaS mode (monthly billing).
- Omnichannel solution (voice, SMS, email, Whatsapp).
- CRM / Business tools integration.
- Automatic caller.
- Computer-telephony coupling.
- Call script editor.
- Call recording.
- Listening, whispering and internal chat functionalities.
- Real-time supervision.
- Call statistics / KPI analysis / Reporting.
- Worldwide voice quality.
- Special numbers / Local numbers.
- Support throughout your use. Technical support is available 6 days a week from 8:30am to 12:30pm and from 2pm to 6pm.