CUSTOMER RELATIONSHIP SOFTWARE FOR INSURANCE & BANKING
Deploy a customer relations strategy winner.
Today, traditional banks and insurance companies are facing increasing competition from new players offering services 100% online or via a mobile application. Our software is designed to meet the specific needs of the banking and insurance sectors!
Your needs
Digitalize your customer relationship and offer a personalized experience.
To win the trust of their customers and attract new ones, banks and insurers need to digitalize their customer relations to offer an optimized, seamless experience.
Improve your sales strategy
Efficiently manage your incoming leads and appointments with our software. Simplify follow-up and optimize your customer relations.
Speed up your responses and improve the customer experience
Centralize your incoming contacts, optimize your lead follow-up and manage your business in real time with our customer relations software.
Effectively inform your customers about your new products
With our automotive call center software, you can keep your prospects and customers up to date with your news across all channels.
Artificial Intelligence
Stand out from your competitors with our A.I. technology.
With digiCONTACTS, you benefit from a secure, fully customizable artificial intelligence solution. Simplify the management of your interactions while optimizing your productivity.
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100% customizable technology
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Solution hosted in France
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Fast, easy deployment
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I.A. available in 7 languages
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Growth gas pedal
Our Features
The key functions of our banking and insurance software.
With its wide range of functions, our customer relations software dedicated to the banking and insurance sectors improves both the quality of your responses and your productivity throughout the customer journey.
Interactive Voice Response (IVR)
Efficiently divide calls by voice or keypad selection. Offer your customers a smooth, streamlined experience.
Blowing and recording
Coach your agents and support them in dealing with difficult calls, for more effective management and greater customer satisfaction.
Real-time supervision
Complete visibility of activity and results in real time enables supervisors to optimize performance and decision-making.
Call routing
The system receives incoming calls and automatically transfers them to the right advisor, according to your predefined criteria.
Performance statistics
Evaluate your agents' service levels and productivity. Track key KPIs and use quantitative and qualitative data to refine your action plans.
Omnichannel technology
Give your agents a 360° view of each customer. They can access history and interactions, facilitating fluid, unified communication across all channels.
Your benefits
Offer a customer experience in line with your ambitions.
In addition to its essential functions, our solution integrates the latest technologies to optimize your customer relations. Discover all the benefits of exceptional customer service!
Interactive Voice Server
Improve your telephone reception with IVR.
The IVR empowers customers and enables them to establish efficient customer paths. The aim of the IVR is to reduce waiting times by optimally managing queues and call redirections. It guarantees uninterrupted telephone reception, particularly in the evenings and at weekends.
Unique Interface
Adopt a single interface to centralize everything.
With a no-commitment contract and a SaaS (hosted) model, we offer you an affordable solution, with no need to modify your existing architecture. Our software is regularly updated with new features to keep pace with market developments.
Support
Support your teams in real time.
Monitor the performance and quality of your call center in real time. Use advanced tools to analyze incoming call volumes, agent occupancy rates and key indicators to effectively manage your business and optimize call handling.
Our expertise
Boost performance in your company.
With digiCONTACTS, take advantage of a high-performance, intuitive and 100% secure solution to facilitate the management of your interactions while improving your productivity.
Experience in customer relationship management
Available features
Users satisfied with our services
CRM connection
Easily connect our software with your CRM.
Intuitive, secure and fully customizable customer relations software. Easily connect your business or CRM application to over 40 compatible solutions, and optimize your customer relations for the long term!
Deploy our solution
In less than 24 hours, our solution is deployed in your department.
Connect your CRM
Connect your CRM or business applications quickly and easily.
Develop your results
Implement a winning customer relations strategy!
Free demonstration
Improve performance in your company today!
We guarantee tailor-made support for your BtoB and BtoC customer development, satisfaction and win-over strategies. Transparency and responsiveness guaranteed!
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No obligation
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From 1 station
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Installation in less than 24 hours
