Implement a winning customer relations strategy

Insurance and banking customer relations

Digitalize your customer experience

These days, traditional banks and insurance companies are competing with new players offering services exclusively online or via a mobile application.

To win the trust of their customers and win over new ones, banks and insurers alike have every interest in digitalizing their customer relations to offer a better customer experience.

Optimize your telephone reception with an IVR system

Quickly direct your customers to the most appropriate advisor to meet their needs by setting up an IVR (Interactive Voice Response) system.

IVR gives customers autonomy and enables them to establish efficient customer paths. The aim of IVR is to reduce waiting times by optimally managing queues and call redirections. It guarantees uninterrupted telephone service, particularly in the evenings and at weekends.

IVRs can provide automated access to predefined responses, such as RIB requests or account consiltation.

In conclusion, the IVR aims to improve the customer experience and optimize your customer relationship management !

To deliver a smooth, optimal customer experience, you need to spend time developing your IVR. Contact our experts to create the IVR that matches your strategy and your customers’ expectations.

IVR for banks and insurance companies
Control the entire customer journey from a single interface

Opt for a single interface to manage your customer relations

Our digiCONTACTS call center software offers you a single interface to manage your entire omnichannel customer relationship: start the conversation by chat, continue with a call, and reach your customers on all their preferred channels.

What’s more, our call center software integrates with your business CRM and custom applications to manage all your customer interactions.

Support your teams in real time

Supervise the performance and quality of your activity with high-performance tools: incoming call volume, agent occupancy rate and all the indicators needed to manage agent activity and optimize call handling.

Team up for important calls with your agents to find the right solutions in stressful situations thanks to listening/blowing tools.

digiCONTACTS supervision interface

Interfaces with numerous CRM systems

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