OMNICHANNEL CUSTOMER SERVICE SOFTWARE FOR CONTACT CENTERS
Deliver an optimal, innovative customer experience
Do you want to deliver a high-quality customer experience?
Customers are placing ever-greater importance on the quality of the customer services provided by the companies they use. Having a team of qualified agents on hand to answer calls and provide appropriate solutions is very good for your company’s image, so it’s essential to do everything you can to improve your company’s customer service.
Are you looking for concrete, long-term solutions to improve your customer relations service?
digiCONTACTS offers you ultra-customized customer service software that meets your needs and boosts your performance.
Discover all the improvements you can make with state-of-the-art software.
Revolutionize your customer service and stand out from the competition!
Change your working methods completely to boost productivity and simplify all your day-to-day tasks.
digiCONTACTS customer service software centralizes your actions, combining simplicity, efficiency and convenience. Its ergonomic design makes it easy for teams to get to grips with.
Suitable for all fields, it can be used in all professions that involve customer contact.
Take advantage of a host of features by managing your inbound calls, outbound calls, SMS, e-mails and IVR on a single platform.
Control all your activities and benefit from a true overview of your actions and their performance, thanks to digiCONTACTS customer service software.
Are you in charge of an after-sales service or a sales team in need of prospecting software? digiCONTACTS has what you need, and offers you a solution designed from the ground up to boost your acquisitions.
The best features of our customer service software
01
Interactive Voice Response (IVR)
The IVR can handle a large number of simultaneous calls without line loss or saturation. It identifies the customer and qualifies their request for rapid transfer to the right advisor.
02
Automatic caller
To reach your objectives more quickly, digiCONTACTS' omnichannel solution offers 3 numbering modes: progessive, preview and predictive.
03
Automatic call distribution (ACD)
Intelligent call distribution routes incoming calls directly to the most appropriate available agent. ACD reduces the waiting time for each phone call, improving customer satisfaction and your teams' productivity.
04
Real-time supervision
Thanks to the real-time dashboard, you can access all your teams' current call flows at a glance, and monitor live performance indicators relevant to your business.
05
The omnichannel system
Nowadays, customers contact brands via a variety of communication channels, including telephone, email, SMS, web forms, chat, instant messaging and social networks. Thanks to our omnichannel solution, your agents have a 360° view and can unify communication across all channels.
06
Call recording and playback
These features are essential for training your agents and improving call center service quality.
07
Reporting
To optimize your KPIs, rich reporting is an indispensable asset for understanding and improving your agents' performance.
Discover the benefits of our customer relationship solution
Redirect the customer to the right department
Handle your customers' problems faster, without them having to redial. This will reduce their waiting time.
Access statistics in real time
You have precise data on your calls, your performance and the quality of your customer service. It's a real goldmine for managing your agents' activities and optimizing your resources.
Adopt omnichannel management
For customer service, omnichannel is also crucial, as unifying channels maximizes satisfaction. It's vital for any company to offer different ways of getting in touch with its service: phone calls, text messages, emails, social networks.
Develop customer engagement throughout the digital journey!
Online and easy to configure
Customers want immediate answers
For a global vision
They trust our expertise: VSEs, SMEs and key accounts
Find out more about our customer service software
Customer service software is a tool used by a company to centralize all interactions with its customers. It helps the company prioritize and handle customer requests and complaints via the channel chosen by the customer (call, sms, email, social networks).
Customer service software enables you to offer smooth, round-the-clock customer service across all available channels. The primary function of customer service software is to centralize messages from different channels, making them easier to manage.
There are many advantages to using customer service software:
- Redirect the customer to the right department: route specific requests to the right department, according to availability and skills.
- Improve the customer experience: offer your customers a fast, transparent and professional experience, on the channels of their choice.
- Increase customer satisfaction: customers can access the information they need, when they need it.
- Improve business efficiency: all customer data can be accessed from a single, centralized tool. This enables agents to access the right information more quickly, and customers to obtain information more easily.
Companies are constantly evolving, adapting to the needs of their customers. An all-in-one customer service solution can keep pace with the evolution of your business.
Before choosing customer service software, it is important to :
- List your teams' needs: what advanced functionalities do you require?
- Find out if the software is compatible with your business tools.
- Ensure that customer service software provides detailed statistics and reporting.
- Find out about the tool's flexibility.
- Know whether the customer service software allows you to comply with the RGPD as well as other regulations in force.
We offer 100% cloud-based customer service software. In other words, there's no need for special equipment or heavy integration to install our solution. All you need is a computer, a telephone and a good web connection. Installation can be carried out on site or remotely.
You can monitor every interaction, response time, number of conversations per agent, and much more. This enables you to define key performance indicators that will help your agents work more efficiently, while continuing to improve customer satisfaction.
You can export your reports to retrieve your data and process them as you wish in your in-house tools.
To meet all your needs, digiCONTACTS customer service software is optimized to simplify all your tasks. Do you need to manage your business, centralize a database of prospects, build customer loyalty or automate call campaigns? The software lets you do all this in no time.
digiCONTACTS software enhances your teams' productivity and makes salespeople's work easier. digiCONTACTS analyzes your needs and offers you a demonstration to test the software and make sure it meets your expectations. Our corporate telephony experts can set up your solution quickly, either on-site or remotely, and offer technical support that's there for you every step of the way.
Carry out telesales operations with complete peace of mind, generate traffic efficiently and book appointments and orders easily on the software. A real help in terms of file qualification, the software enables you to animate networks and create a real close relationship with your prospects.
Benefit from local support from digiCONTACTS specialists. For over 14 years, digiCONTACTS has been offering innovative solutions based on your needs and expectations. A team of technicians is on hand to advise you 6 days a week, and to ensure that your software is running smoothly with flawless responsiveness.
Put your trust in the experts and entrust your customer service to a committed team offering effective training and adaptability. Get up and running quickly, and benefit from convincing results. Call on digiCONTACTS now!