COLLECTION SOLUTION FOR CALL CENTERS

Optimize your telephone collection rate efficacement.

Simplify and optimize receivables management with our collections solution. Designed for call centers, customer relations departments and enterprises, our omnichannel solution enables you to maximize your collection rate with targeted, automated call, SMS and e-mail campaigns.

Solution de recouvrement
AmadeusAmadeus
CommsoftCommsoft
DistrigoDistrigo
M TagM Tag
OcteOcte
StellantisStellantis

Our solution

Optimize your collection strategy and reduce overdue payments.

Our solution adapts to your company's needs, giving you real-time visibility to deal quickly and efficiently with collection situations. Reduce late payments and improve cash flow with automated tracking and optimized receivables management.

Increase your agents' efficiency

Improve your reachability rates for the right callers by adopting our predictive call automator. You'll considerably improve the comfort and productivity of your agents.

STEP 1

Adopt an omnichannel solution

Our omnichannel solution enables your agents to contact customers via multiple channels: telephone, e-mail, SMS, etc., thereby increasing your collection rates.

STEP 2

Use the dynamic call script

Thanks to integration with your CRM and management tools, your agents work in a single interface with a customized sales script for each of your customers.

STEP 3
Intelligence Artificielle

Artificial Intelligence

Stand out from your competitors with our A.I. technology.

With digiCONTACTS, you benefit from a secure, fully customizable artificial intelligence solution. Simplify the management of your interactions while optimizing your productivity.

  • 100% customizable technology
  • Solution hosted in France
  • Fast, easy deployment
  • I.A. available in 7 languages
  • Growth gas pedal

Our Features

The best functions of our recovery solution.

Thanks to the many features of our collection solution, optimize the management of your collection and non-payment campaigns.

Our expertise

Develop customer engagement throughout the digital journey!

With digiCONTACTS, take advantage of a high-performance, intuitive and 100% secure solution to facilitate the management of your interactions while improving your productivity.

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Online and easy to configure

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Customers want immediate answers

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For a global vision

CRM connection

Easily connect our solution to your CRM!

Our automatic call distribution software is intuitive, fully secure and 100% customizable.
Easily connect any of the 40 compatible business or CRM applications and improve your customer relations for years to come!

Deploy our solution

In less than 24 hours, our solution is deployed in your department.

STEP 1

Connect your CRM

Connect your CRM or business applications quickly and easily.

STEP 2

Develop your results

Implement a winning customer relations strategy!

STEP 3
Microsoft DynamicsMicrosoft Dynamics
MondayMonday
SalesforceSalesforce
SellsySellsy
SugarSugar
ZendeskZendesk
ZohoZoho

Our Answers

Questions Frequently asked questions

Find out all the answers to your most frequently asked questions about our collection solution!

A contact center collections solution is a technological tool designed to optimize the management of outstanding receivables and payments. It enables companies to efficiently track overdue invoices, automatically follow-up with customers and manage collection processes in a structured way.

By integrating scoring and analysis tools, they help assess risks and prioritize actions to be taken. For contact centers, the use of a collections solution helps to improve cash flow, reduce payment times and ensure better customer relations by handling unpaid invoices proactively and professionally.

Using a collections solution for contact centers has many advantages for companies. This type of software enables effective management of receivables and unpaid invoices, automating dunning processes and tracking actions in real time. With a collections solution, you can improve your cash flow by reducing payment times and minimizing the financial risks associated with late payment.

What's more, these tools offer advanced functionalities such as debtor profile analysis, dispute management and integration with existing billing systems. They also facilitate communication with customers, offering dunning options by post, email or telephone, thus optimizing interactions and improving customer relations. In short, a collections solution is essential for sound, proactive financial management.

To be effective, a contact center collections solution must include a number of key functionalities. First and foremost, it must enable the automation of payment reminders, by sending reminders by email, post or telephone. Good management of unpaid receivables is essential, with tracking tools to analyze and prioritize files according to the amount owed or the duration of the unpaid period.

Integration with existing systems, such as CRM and billing software, is crucial for smooth management of customer and financial data. The solution must also offer detailed dashboards for monitoring key performance indicators (KPIs), such as collection rates and average payment times. Finally, features for managing disputes and tracking ongoing actions help to resolve problems quickly and preserve customer relationships. Together, these elements maximize results while optimizing time and resources.

An effective collections solution can dramatically improve the rate of debt recovery by automating follow-up and dunning processes. With sophisticated receivables management tools, you can track payments in real time, send automatic reminders and customize dunning strategies according to customer profile. These features reduce payment times and optimize cash flow.

What's more, data analysis provides complete visibility of account performance, making it easier to identify at-risk receivables and take swift action. By integrating detailed dashboards, the collections solution helps you evaluate the effectiveness of your actions and adjust your strategies accordingly. This automated, customized process ensures optimal receivables management, while minimizing the cost and effort involved.

Yes, it's perfectly possible to integrate a collections solution with your existing CRM. This integration enables seamless synchronization of customer data, making it easier to track receivables and payments. By using a collections solution, you can automate dunning processes, reduce late payments and improve accounts receivable management.

The integration offers several benefits, such as better visibility of overdue accounts, automated payment reminders, and centralized financial information. This enables your contact and customer service teams to work more efficiently, with access to up-to-date data in real time. What's more, this solution helps optimize your company's cash flow, while reducing the costs associated with late payments and unpaid receivables.

Free demonstration

Improve the performance of your call center today!

We guarantee tailor-made support for your BtoB and BtoC customer development, satisfaction and win-over strategies. Transparency and responsiveness guaranteed!

  • No obligation
  • From 1 station
  • Installation in less than 24 hours
Démo gratuite solution relation client