Optimize your telephone collection rate

Call center software for collections

Improve your collection strategy

Despite all your precautions, you are no doubt, like every company, sometimes confronted with late payments.

In fact, some of your customers wait for you to follow them up, for reasons of their own, before paying their invoice. So you need to be perfectly organized when it comes to tracking payments so that you can send out a reminder.

With our call center software, you can maximize your collection rate with targeted, automated call / SMS / email campaigns.

Maximize your collection rates

Unclog your customer service

Increase your agents' efficiency

Improve your reachability rates on the right callers by adopting our predictive call automator. You can considerably improve the comfort and productivity of your agents.

Omnichannel Solution

Adopt an omnichannel call center solution

Our omnichannel solution enables your agents to contact customers via multiple channels: telephone, e-mail, SMS, etc., thereby increasing your collection rates.

Use the dynamic call script

Thanks to integration with your CRM and management tools, your agents work in a single interface with a customized sales script for each of your customers.

They trust our expertise: VSEs, SMEs and key accounts

digiCONTACTS supervision interface

Analyze your collection team's performance in real time

Monitor your agents’ activity in real time to improve the performance of your collection center.

Get quick access to your collection team’s performance data: monitor outbound calls from an easy-to-use interface.

The supervision interface shows a wide range of outbound indicators in real time, across all channels: telephone, email, SMS, etc.

All your KPis are available in a single interface to facilitate decision-making and improve the performance of your collections department.

Our assets for successful debt collection!

  • Quick remote (or on-site) installation.
  • No-commitment offer in SaaS mode (monthly billing).
  • Omnichannel solution (voice, SMS, email, Whatsapp).
  • CRM / Business tools integration.
  • Automated collection campaigns with choice of dialing mode (preview, progressive or predictive).
  • Computer-telephony coupling.
  • Call script editor.
  • Call recording.
  • Listening, whispering and internal chat functionalities.
  • Real-time supervision.
  • Call statistics / KPI analysis / Reporting.
  • Worldwide voice quality.
  • Special numbers / Local numbers.
  • Support throughout your use. Technical support is available 6 days a week from 8:30am to 12:30pm and from 2pm to 6pm.

Discover digiCONTACTS software for professionals during a free 20-minute demo

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