Groupe Tressol Chabrier: its telephony project
Introducing the Tressol Chabrier Group
Groupe Tressol Chabrier has been a car and motorcycle distributor for nearly 30 years in the Langudeoc Roussilon, Provence Alpes Côte d'Azur, Limousin and Midi-Pyrénées regions.
The Group in figures :
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47 sales outlets in 6 départements
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22 car brands
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1,000 employees
Introducing the Tressol Chabrier Group
The Group has equipped its 10-position call center with Call Center digiCONTACTS outbound and inbound software for the following missions:
- Quality follow-up.
- Overflow.
- Telephone prospecting.
- Traffic generation.
- Loyalty.
The Group has also replaced its standards and integrated a unified VoIP standard for several concessions.
In the near future, a logistics platform will be set up, dedicated to spare parts for dealer and professional sales, interfaced with a DCSnet DMS (management software for automotive distribution).
