Société Générale: the Vocalia banking service

Societe generale, remote banking service
Société Générale

About Société Générale

Société Générale is one of France's leading and oldest banks. It is one of the three pillars of the French non-mutual banking industry, along with Crédit Lyonnais and BNP Paribas.

Societe Generale is now one of the international banks with the strongest presence in Africa, but this is the fruit of a long history with the continent.

In addition to its geographical expansion on the continent, the Société Générale Group has also launched alternative banking models.

digiCONTACTS has developed an IVR for Société Générale in Chad and Madagascar

digiCONTACTS has set up a telephone banking service called Vocalia, available 24/7,
for Société Générale du Tchad et de Madagascar.

How does the Vocalia banking service work?

Vocalia is an Interactive Voice Server (IVS) that gives customers access to their account information.

By dialing a single number from a landline, the bank's customers will have access not only to account information, but also to assistance and after-sales services for Société Générale products and services.

Callers hear a welcome message inviting them to select their language first, then their requirements.

The service can also be accessed from a cell phone by dialing an abbreviated number.
Customers can receive a mini statement of their account by SMS.

This service allows you to :
  • Know the account's debit and credit movements.
  • Stop payment.
  • Place a checkbook order.
  • Make an appointment with your advisor.
  • Know the bank's products and exchange rates.
Vocalia IVR simplified diagram
Home application SGT-Voice

Stay in touch with your bank with the SGT-Voice application

The SGT-Voice mobile application is intended exclusively for Société Générale du Tchad customers.

It can be downloaded from Play Store for all Android devices, and requires no Internet connection to use.

SGT-VOICE is the 1st voice application enabling customers to obtain information about their account without having to go through successive menus and enter their login each time they connect.
The benefits of SGT-Voice for users :
  • Service available 24/7.
  • Free for Vocalia customers.
  • Quick and easy banking information without having to go anywhere.
The SGT-Voice application offers the following functions:
  • Accounts: sum available and savings interest.
  • Emergency: stop payment in the event of loss, theft or fraud.
  • Exchange rates: Euro and US Dollar exchange rates.
  • Products: information about Société Générale du Tchad’s products and services, as well as how to subscribe.
  • Settings: memorize the language of your choice (French or Chadian Arabic) as well as the identifier to avoid typing it in each time you connect.