With the development of new technologies like the Internet, customer relations are changing, and companies need to adapt. digiCONTACTS explains the impact of these new technologies on customer relations. The benefits of artificial intelligence in customer relations Customer relations are a constantly evolving field: the Internet, e-mail, forums, social networks, chatbots… The points of contact […]
Managing a company’s production is one of the most complex tasks facing its managers. The hardest part is achieving the objectives. Discover the best tips for optimizing your team’s productivity. By setting clear objectives To make a team productive, you need to set clear objectives to be achieved. Set up individual objectives and KPIs (performance […]
Why equip your call center with telesales software? digiCONTACTS, the telemarketing software specialist, presents the advantages of this solution for managing outbound calls. Use prospecting software to maximize your contact rate digiCONTACTS call center software is based on several technologies to ensure fast, efficient contact taking: a stable connection thanks to IP telephony and the […]
Being at the heart of customer service activities, mental health and well-being play a major role in impacting performance, so taking care of the mental health of your call center staff is a strategy for efficiency and productivity. It is essential to understand the mental health problems faced by employees, as these can be difficult […]
Article summary In the evolving landscape of customer relations, automatic call distribution (ACD) is proving to be a central pivot for optimizing interactions between companies and their customers. This technology, essential to the smooth running of contact centers, enables efficient, intelligent management of incoming calls, routing them to the agent best suited to meet the […]
Introducing Air France Founded in 1933, Air France is France’s leading airline and, along with KLM, one of the world’s leading airlines in terms of sales and passengers carried. Its activities are divided between passenger air transport, its core business, freight, aircraft maintenance and servicing, the related fields of catering (airline catering) through its Servair […]
About Société Générale Société Générale is one of France’s leading and oldest banks. It is one of the three pillars of the French non-mutual banking industry, along with Crédit Lyonnais and BNP Paribas. Societe Generale is now one of the international banks with the strongest presence in Africa, but this is the fruit of a […]
Introducing the Tressol Chabrier Group Groupe Tressol Chabrier has been a car and motorcycle distributor for nearly 30 years in the Langudeoc Roussilon, Provence Alpes Côte d’Azur, Limousin and Midi-Pyrénées regions. The Group in figures : 47 sales outlets in 6 départements 22 car brands 1,000 employees Introducing the Tressol Chabrier Group The Group has […]
The Caillé Automobiles Group Presentation of the Caillé Group Groupe Caillé is a century-old family-owned group from Reunion Island, specializing in import-distribution in the automotive and mass-market sectors, and representing the following brands: PromoCash, Leader Price, Jaguar, Land Rover, Peugeot, Porsche, Kia, DS Automobiles, MG, Opel, Alpha Roméo, Abarth, Fiat, Midas, ADA and Jules Caillé […]
Article summary In an ever-changing business world, theomnichannel approach is becoming a necessity rather than an option. In the digital age, where the boundaries between the physical and virtual worlds are becoming blurred, understanding what omnichannel means becomes crucial for any company aiming to optimize its customer relations. Omnichannel refers to a communication and sales […]
Article summary In the dynamic and ever-changing world of customer service, the integration of advanced technologies such as an Interactive Voice Response (IV R) system has become crucial for companies wishing to remain competitive. These systems, acting as automated assistants, provide a voice interface between the company and its customers, playing an important role in […]
Article summary Imagine a communication tool so powerful that you can reach your customers directly in their pockets, at any time of day, with an open rate approaching 100%. This is the promise of SMS marketing, a crucial strategy in the world of modern commerce. A successful SMS marketing campaign not only sends out messages, […]
Article summary At a time when digitalization is gaining the upper hand, the human dimension remains a key element, particularly in the banking sector. Trust, the cornerstone of any relationship, can only be established if the customer feels listened to, understood and valued. The customer-bank relationship is therefore crucial these days. Today’s users are better […]
Article summary In the digital age, where every click is a voice, customer relations are like a strategic fortress for any company. Imagine a world where every interaction, every purchase, every point of contact becomes a key to forging and developing deeper relationships and greater loyalty. This is the major challenge of our time. What’s […]
Article summary In today’s world of digital communication, the multi-channel contact center is a cornerstone for any company wishing to optimize its customer relations. This dynamic, scalable concept is based on the integrated use of multiple communication channels (telephone, e-mail, chat, social networks, etc.) to interact with customers. The advent of this multi-channel approach marks […]
Article summary In today’s business world, communication is the key to success, especially in environments as dynamic as call centers. Instant messaging, with its speed and efficiency, has become an essential tool in this sector. Its integration into call centers marks a significant evolution in the way companies interact with their customers. There are many […]
Article summary In the constantly evolving world of communications technologies, IP (Internet Protocol) telephony has become an essential solution for companies seeking to optimize their customer relationship management. IP telephony, which enables voice to be transmitted over an IP network such as the Internet, offers remarkable flexibility and efficiency compared with traditional telephony systems. At […]
Article summary Companies in France and abroad are increasingly looking for solutions to improve their customer relations. They need to find an efficient, cost-effective way of managing the various customer demands, without neglecting service quality or sales performance. Solutions exist for this, such as the creation of a corporate call center. In fact, the creation […]
Article summary In today’s business landscape, customer relations are central to the success of any company. At the heart of this relationship lies the call center, an indispensable link in the chain for interacting with users, meeting their requirements and creating positive experiences, especially with the help of call center software for call management. However, […]
Article summary When well designed and managed, a call center is much more than just a point of contact with customers. It becomes the backbone of customer relationship management, offering considerable benefits such as improved customer satisfaction, increased sales and the collection of valuable data. It’s a powerful tool for building customer trust and loyalty. […]
