With the development of new technologies like the Internet, customer relations are changing, and companies need to adapt. digiCONTACTS explains the impact of these new technologies on customer relations. The benefits of artificial intelligence in customer relations Customer relations are a constantly evolving field: the Internet, e-mail, forums, social networks, chatbots… The points of contact […]
How can you improve team productivity?
Managing a company’s production is one of the most complex tasks facing its managers. The hardest part is achieving the objectives. Discover the best tips for optimizing your team’s productivity. By setting clear objectives To make a team productive, you need to set clear objectives to be achieved. Set up individual objectives and KPIs (performance […]
The main advantages of telephone prospecting in customer relations
Why equip your call center with telesales software? digiCONTACTS, the telemarketing software specialist, presents the advantages of this solution for managing outbound calls. Use prospecting software to maximize your contact rate digiCONTACTS call center software is based on several technologies to ensure fast, efficient contact taking: a stable connection thanks to IP telephony and the […]
Interactive Voice Response: benefits for the banking sector
Do you work in the banking sector and are looking for solutions to equip your employees? When it comes to telecommunications, there are many innovations that can improve your working conditions and customer relations. digiCONTACTS invites you to discover the advantages of an interactive voice server. What is an IVR? An interactive voice server, or […]
The benefits of IVR for the automotive sector
All too often underestimated, customer relations remain a formidable growth driver for automotive professionals. digiCONTACTS reveals the benefits of interactive voice response for efficient customer management. The definition of an interactive voice server Interactive Voice Response (IVR) is a telephone call management system that automatically handles interaction with callers, transferring them to the appropriate service. […]
The role of customer relations in the insurance sector
Customer relations are essential in all business sectors, including insurance. That’s why more and more insurers are recruiting account managers to take care of their prospects. Discover the role of relationships in the insurance industry. Customer relations as part of prospecting As in other fields, prospecting is crucial in the insurance industry. Often, prospecting managers […]
Our 3 tips for satisfying customers through live chat
Find out how live chat can improve the customer experience. digiCONTACTS , your privileged partner for customer relationship management, gives you 3 tips on chat.Objectives: satisfy your customers and improve your sales. Live chat at just the right moment The first step in creating a chatroom is to integrate it seamlessly into your site. To […]
What are VoIP solutions and IP telephony?
Did you know: your broadband Internet connection can enable you to make calls. Simpler and more economical than a traditional telephone line, VoIP or IP telephony lets you optimize your customer relations via the Internet. Explanations with digiCONTACTS, the VoIP call expert. VoIP and IP telephony: the Internet for making calls With telephony over IP […]
Our car dealership call software
Do you work in a car dealership and want to integrate call software to optimize your customer relations? digiCONTACTS has developed a 100% open, high-performance and scalable telephony solution. Discover our call software for car dealerships and professionalize your customer relations! The benefits of car dealership call software Setting up call software in your car […]