CONTACT CENTER SOFTWARE NEW ENERGIES FOR CUSTOMER RELATIONS
Boost your prospecting with our call center solution
Accelerate your sales with high-performance software
Are you proposing cost-effective solutions to simplify the path to the energy transition?
Our call center software is designed to boost your productivity, ensure your business visibility and boost your sales.
Adopt our call center solution to manage your business
- Omnichannel solution: manage all interactions with your customers or prospects across all communication channels.
- Predictive dialing for your outbound call campaigns: increase your contact rates and agent productivity.
- Single interface: manage all your prospects, contacts and account information within a single platform, so you get the full context before a call.
- Customized dash boards: create customized dashboards with widgets to monitor appointment targets, advisor activity, etc.
- Activity reports: access ready-to-use reports on key metrics such as calls made, appointments taken, appointments completed, etc.
Interfaces with numerous CRM systems
Key features of our call center software
Creation of call campaigns
Create call campaigns quickly and easily. Automatically load your call files from a CSV file or from your CRM. Use all channels: phone, email, sms, whatsapp.
Outbound call engine
Automatically initiate calls from a list of telephone numbers loaded into our call center software. 3 dialing modes: preview, progressive and predictive.
Call script
You can integrate a telephone interview guide to optimize your sales reps’ sales efficiency.
Supervision tools
Supervise your sales force’s activity in real time, via a customizable dashboard featuring several widgets, and interact with them (listening, blowing, …).
CRM and business tools integration
Our call center software integrates seamlessly with your CRM, allowing you to personalize your exchanges with customers/prospects.
Performance statistics
Statistical data gives you a complete overview of your sales force’s activity and performance.
Why choose our digiCONTACTS software for your industry?
- Quick remote (or on-site) installation.
- Suitable for telecommuting.
- A unique interface.
- No-commitment offer in SaaS mode (monthly billing + details of your communications).
- Omnichannel solution (voice, SMS, email, Whatsapp).
- Create and manage your campaigns.
- CRM / Business tools integration.
- Automatic caller.
- Dashboard / Supervision tools: listening, blowing, recording.
- Reporting / Statistics.
- Worldwide voice quality.
- Special numbers / Local numbers.
- Support throughout your use.