Being at the heart of customer service activities, mental health and well-being play a major role in impacting performance, so taking care of the mental health of your call center staff is a strategy for efficiency and productivity. It is essential to understand the mental health problems faced by employees, as these can be difficult […]
Article summary In the evolving landscape of customer relations, automatic call distribution (ACD) is proving to be a central pivot for optimizing interactions between companies and their customers. This technology, essential to the smooth running of contact centers, enables efficient, intelligent management of incoming calls, routing them to the agent best suited to meet the […]
Introducing Air France Founded in 1933, Air France is France’s leading airline and, along with KLM, one of the world’s leading airlines in terms of sales and passengers carried. Its activities are divided between passenger air transport, its core business, freight, aircraft maintenance and servicing, the related fields of catering (airline catering) through its Servair […]
About Société Générale Société Générale is one of France’s leading and oldest banks. It is one of the three pillars of the French non-mutual banking industry, along with Crédit Lyonnais and BNP Paribas. Societe Generale is now one of the international banks with the strongest presence in Africa, but this is the fruit of a […]
Introducing the Tressol Chabrier Group Groupe Tressol Chabrier has been a car and motorcycle distributor for nearly 30 years in the Langudeoc Roussilon, Provence Alpes Côte d’Azur, Limousin and Midi-Pyrénées regions. The Group in figures : 47 sales outlets in 6 départements 22 car brands 1,000 employees Introducing the Tressol Chabrier Group The Group has […]
The Caillé Automobiles Group Presentation of the Caillé Group Groupe Caillé is a century-old family-owned group from Reunion Island, specializing in import-distribution in the automotive and mass-market sectors, and representing the following brands: PromoCash, Leader Price, Jaguar, Land Rover, Peugeot, Porsche, Kia, DS Automobiles, MG, Opel, Alpha Roméo, Abarth, Fiat, Midas, ADA and Jules Caillé […]
Article summary In an ever-changing business world, theomnichannel approach is becoming a necessity rather than an option. In the digital age, where the boundaries between the physical and virtual worlds are becoming blurred, understanding what omnichannel means becomes crucial for any company aiming to optimize its customer relations. Omnichannel refers to a communication and sales […]
Article summary In the dynamic and ever-changing world of customer service, the integration of advanced technologies such as an Interactive Voice Response (IV R) system has become crucial for companies wishing to remain competitive. These systems, acting as automated assistants, provide a voice interface between the company and its customers, playing an important role in […]
