Discover all our news on customer relations!

What is a call center and how does it work?
A call center is a platform specializing in the management of interactions between a company and its customers, mainly via the telephone channel […].

Omnichannel and Multichannel: Principles, Differences and Advantages.
In a world where customers interact with companies via a multitude of channels, understanding omnichannel and multichannel strategies is essential […].

2025 Artificial Intelligence Action Summit in Paris.
The Summit for Action on Artificial Intelligence (AI) was held in Paris from February 6 to 11, 2025, bringing together players from over 100 countries

What is an ACD and its benefits for customer relations ?
The ACD (Automatic Call Distributor) is a key technological solution used in call centers to efficiently manage incoming calls […].

Virtual call center: how it works and its benefits.
A virtual call center enables companies to manage customer interactions without the need for physical premises, offering increased flexibility and substantial savings […].

Call center missions: Improve customer relations.
Call centers play a central role in customer relations strategy, serving as a direct point of contact between users and the organization. These centers are

Omnichannel call center: Discover how to optimize customer service.
In the digital age, customers are used to interacting with companies via a variety of channels: phone calls, emails, online chats, social networks, and much

How to set up a call center: The 7 key steps to success.
Setting up a call center is a strategic step for any company wishing to improve customer relationship management, optimize prospecting or offer technical assistance […].

What role will a call center play in customer relations?
In a world where every customer interaction can make the difference, the call center occupies a strategic position at the heart of customer relations. Whether

The benefits of call center software for customer relations.
Call center software has become an indispensable ally for companies wishing to optimize their customer relationship management. In 2024, these tools will go far beyond

How a call center works: The essential steps.
A call center plays a central role in managing interactions between a company and its customers. It performs several essential functions […]

How to set up and improve call center management?
In a world where the customer experience is at the heart of every business strategy, call center management is becoming a crucial mission for any

How do you set up an effective omnichannel distribution strategy?
In a world of rapidly changing customer expectations, companies – and contact centers in particular – need to adapt to deliver a seamless customer experience

What are the advantages of a cloud contact center solution?
In a world where customer experience has become the key to loyalty, a cloud-based contact center solution stands out as an indispensable tool for modern
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How to improve customer service in a contact center?
In a world where competition is increasingly fierce, the question of how to improve customer service is becoming crucial for contact centers, be they small,

The benefits of implementing an omnichannel customer journey.
Today, business success depends on a thorough understanding of the omnichannel customer journey. This revolutionary concept enables companies to […]

Artificial intelligence and customer relations: Reasons for success.
Artificial intelligence (AI) is gradually transforming the customer relations landscape, offering unprecedented opportunities to improve efficiency and customer satisfaction […].

What are the advantages of customer relations via chat?
Customer relations via chat in 2024 offer many advantages for companies wishing to improve their customer service […].