Air France: international IP call collection
Introducing Air France
Founded in 1933, Air France is France's leading airline and, along with KLM, one of the world's leading airlines in terms of sales and passengers carried.
Its activities are divided between passenger air transport, its core business, freight, aircraft maintenance and servicing, the related fields of catering (airline catering) through its Servair subsidiary, and services through Air France Consulting.
International IP call collection
Why did you choose digiCONTACTS?
Implementation of a VoIP infrastructure that enables Air France to select calls and redistribute them to the right skills without changing local structures.
Comments :
- Incomingadministrative calls are handled directly by the branch.
- Incoming customer service calls are first processed by the Orange Business Services IVR solution, which qualifies the calls before redistributing them to the various call centers via Bluelink.
Highlights:
-
24-hour maintenance.
-
Simplify management of your telecom infrastructure.
-
Centralization of voice flows.
-
Emergency PSTN (Public Switched Telephone Network).
-
Immediate savings on international communications.
-
Statistics on incoming calls.