Contents 1 Customer context and issues The customer was experiencing a lack of follow-up in the management of e-mails received via the digiCONTACTS platform. These messages, often urgent, needed to be dealt with quickly by the relevant departments. However, the lack of centralization and coordination between agents led to a loss of efficiency and a […]
Introducing the Tressol Chabrier Group The Tressol Chabrier Group has been a car and motorcycle distributor for nearly 30 years in the Langudeoc Roussilon, Provence Alpes Côte d’Azur, Limousin and Midi-Pyrénées regions […].
The Caillé Automobiles Group Presentation of the Caillé Group The Caillé Group is a century-old family-owned group from Reunion Island, specializing in import-distribution in the automotive and mass-market […].
Introducing Air France Founded in 1933, Air France is France’s leading airline and, along with KLM, one of the world’s leading airlines […].
Introducing Société Générale Société Générale is one of France’s leading banks and one of its oldest. It is one of the three pillars of the French non-mutual banking industry […].
