Discover all our news on customer relations!

In the dynamic and demanding world of customer relations, managing call overflow is a major challenge for many companies. Those moments when incoming calls […]

Managing inbound telephone calls is an essential part of any business, whatever its size or sector of activity. Indeed, inbound calls are often the first

Outbound calls are an essential component of customer relationship management in call centers. Unlike inbound calls, where the customer initiates the communication, outbound calls are

Customer service quality goes far beyond simple problem resolution. It reflects an organization’s ability to respond quickly and effectively to customer expectations […].

In today’s dynamic market arena, the art of telephone prospecting has become a ballet where every call, every voice and every message counts. A call

In today’s world of digital communication, the multi-channel contact center is a cornerstone for any company wishing to optimize […].

Companies in France and abroad are increasingly looking for solutions to improve their customer relations. They need to find an efficient and cost-effective way of

In today’s business world, communication is the key to success, especially in environments as dynamic as call centers. Instant messaging […]