In today’s world of digital communication, the multi-channel contact center is a cornerstone for any company wishing to optimize […].
Customer relations in a call center: Principles & Functioning.
Companies in France and abroad are increasingly looking for solutions to improve their customer relations. They need to find an efficient and cost-effective way of managing the various […]
The 6 advantages of instant messaging in a call center.
In today’s business world, communication is the key to success, especially in environments as dynamic as call centers. Instant messaging […]