The ACD automatic call distributor plays an essential role in managing incoming communications in call centers and other businesses that receive a large number of telephone calls. It is designed […]
How to create a high-performance call center for your company?
A call center, when well designed and managed, is much more than just a point of contact with customers. It becomes the backbone of customer relationship management, offering considerable advantages such as improved customer service, […]
How can you improve your customer relations strategy?
In a world where customer experience is becoming a key differentiating factor between brands, developing a robust and effective customer relations strategy has become essential. This guide is designed to help […]
How to improve call overflow management?
In the dynamic and demanding world of customer relations, managing call overflow is a major challenge for many companies. Those moments when incoming calls […]
How can you improve the management of incoming telephone calls?
Managing inbound telephone calls is an essential part of any business, whatever its size or sector of activity. Indeed, inbound calls are often the first point of contact for […]
What is an outgoing call? Definition and complete guide.
Outbound calls are an essential component of customer relationship management in call centers. Unlike inbound calls, where the customer initiates the communication, outbound calls are […].
Customer service quality: The keys to customer loyalty.
Customer service quality goes far beyond simple problem resolution. It reflects an organization’s ability to respond quickly and effectively to customer expectations […].
How can you improve outbound call management in customer relations?
In today’s dynamic market arena, the art of telephone prospecting has become a ballet where every call, every voice and every message counts. A call center is no longer just a place for passing […]
Multi-channel contact center: the key to enhanced customer relations.
In today’s world of digital communication, the multi-channel contact center is a cornerstone for any company wishing to optimize […].
Customer relations in a call center: Principles & Functioning.
Companies in France and abroad are increasingly looking for solutions to improve their customer relations. They need to find an efficient and cost-effective way of managing the various […]