CALL CENTER SOFTWARE: 100% CLOUD & OMNICHANNEL
Instantly improve the experience of your customers and employees.
Our 100% cloud solution centralizes all your interactions on a single platform, whether by phone, chat or social networks. Thanks to advanced features such as intelligent routing, CRM integration and call recording, your agents can respond more quickly and efficiently to your customers' needs.
Our solution
Pilot your prospecting and inbound call campaigns with ease.
Easy to use and flexible, our call center software optimizes your team's productivity while guaranteeing greater customer satisfaction. Discover how our advanced call center solution can transform your call management and boost your bottom line today.
Manage your 360° strategy
Optimize your customer relations and grow your business with our call center software. Manage calls, chats and emails on a single platform for a 360° customer relations strategy.
A fast, fluid interface
Our call center software features a 100% customizable and intuitive interface, making it quick and easy to learn. With digiCONTACTS, rapidly deploy a solution to your agents and employees.
Monitor your campaigns in real time
With our call center software, pilot and supervise your customer relations campaigns in real time. Improve inbound and outbound call management for an optimal customer experience!
Artificial Intelligence
Stand out from your competitors with our A.I. technology.
With digiCONTACTS, you benefit from a secure, fully customizable artificial intelligence solution. Simplify the management of your interactions while optimizing your productivity.
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100% customizable technology
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Solution hosted in France
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Fast, easy deployment
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I.A. available in 7 languages
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Growth gas pedal
Our Features
The best features of our call center software.
Thanks to the many features of our call center software (ACD, IVR, Predictive dialing...), optimize the management of your acquisition campaigns and improve your interactions with prospects and customers.
Automatic call distribution (ACD)
Give your customers a fast, relevant response by directing them to the right advisor. You'll increase overall satisfaction.
Interactive Voice Response (IVR)
Dedicate your in-house resources to high value-added actions, and offer a seamless process tailored to your customers' needs.
Statistics and KPIs
Get a clear view of your business and make the best decisions every day. Measure actions, evaluate service levels and agent performance.
Queue management
Call center software optimizes queue management by automatically redirecting calls according to agent availability. This reduces customer waiting times and guarantees faster, more efficient service.
Installation in just a few minutes
Installing your call center software is incredibly simple. In record time, your team can benefit from an advanced, fully operational solution, centralizing calls and improving customer interaction management from day one.
100% French solution
With digiCONTACTS, opt for 100% French call center software. This solution not only guarantees quality customer service, but also full compliance with French standards, while supporting local innovation and service reliability.
Your benefits
Develop your call center and gain a competitive edge!
In addition to its essential functions, our call center software improves both your teams “productivity and your customers” satisfaction. Discover all its advantages for optimal customer relations!
Improved productivity
Improve your agents' productivity.
Improve agent productivity by automating repetitive tasks and optimizing call routing. Thanks to omnichannel management, your teams can effectively manage prospecting campaigns and incoming calls. Connected to your CRM, the software centralizes all customer data for real-time tracking. Its integration with the cloud guarantees total flexibility, perfectly adapted to the needs of each company, while offering an optimal customer experience.
Customer satisfaction
Boost customer satisfaction.
Our call center software is designed to maximize customer satisfaction. Thanks to omnichannel management, your agents respond quickly and efficiently to calls, chats and emails. Intelligent routing and automation of repetitive tasks reduce waiting times and improve the quality of interactions. With advanced features such as call recording and CRM integration, our solution centralizes customer data for personalized follow-up and an optimized experience.
Unique Interface
Centralize all interactions.
digiCONTACTS call center software offers a single interface for centralizing all your customer interactions. Thanks to this solution, your agents can simultaneously manage incoming calls, chats and emails, while having instant access to customer information. Its omnichannel integration optimizes contact management and improves performance. By centralizing data and processes, you facilitate collaboration between teams and guarantee excellent customer service.
CRM connection
Easily connect our software to your CRM!
Our call center software is intuitive, fully secure and 100% customizable.
Easily connect any of the 40 compatible business or CRM applications and improve your customer relations for years to come!
Deploy our solution
Our software is deployed in your department in less than 24 hours.
Connect your CRM
Connect your CRM or business applications quickly and easily.
Develop your results
Implement a winning customer relations strategy!
Our expertise
Develop customer engagement throughout the digital journey!
With digiCONTACTS, take advantage of a high-performance, intuitive and 100% secure solution to facilitate the management of your interactions while improving your productivity.
Online and easy to configure
Customers want immediate answers
For a global vision
Our Answers
Questions Frequently asked questions
Find out all the answers to your most frequently asked questions about our call center software!
Call center software, also known as a contact center solution, is an essential tool for companies seeking to optimize the management of inbound and outbound calls. It centralizes all interactions on a single platform, facilitating the use of phone calls, messages and videos to deliver a smooth, efficient customer experience.
The software features a number of key functions: intelligent call routing to direct each caller to the most qualified agent, integration with an IVR (interactive voice response) to automate certain tasks, and queue management. These tools also include dashboards to visualize performance in real time, as well as interaction recording and analysis.
Cloud-based call center software can be accessed remotely, enabling agents to use the tool from anywhere and increase their productivity. This solution is scalable, adapted to changing business needs, and offers a significant return on investment thanks to reduced infrastructure costs and improved operational processes.
Call center software offers essential features to improve call management and optimize agent efficiency. Intelligent routing, for example, enables incoming calls to be directed to the most appropriate person, reducing waiting times and better meeting customer needs.
Call recording is also crucial for analyzing interactions, improving service quality and training teams. Integration with CRM systems centralizes customer information, facilitating rapid access to data for personalized exchanges.
With real-time dashboards, managers can monitor team performance and adjust strategies. Reporting tools provide detailed analyses of campaigns, enabling process improvements.
What's more, cloud-based call center software offers increased flexibility, scalability to support growth, and reduced maintenance costs. These features make it an indispensable tool for any call center looking to improve productivity and deliver a better customer experience.
Yes, it's perfectly possible to integrate call center software with your existing CRM . This integration allows you to centralize user data and optimize interaction management. Each call, whether inbound or outbound, is automatically recorded in the CRM, giving an overview of all communications, simplifying tracking and interaction management.
Popular CRM systems such as Salesforce, Zendesk and Zoho integrate easily with call center software, thanks to robust APIs and advanced tools. This connectivity improves user relationship management and simplifies follow-up processes.
The integration also offers significant productivity gains: your teams have instant access to the information they need, enabling them to provide a more personalized and responsive service. In short, this integration not only improves operational efficiency, but also enhances the user experience, while optimizing call management and follow-up processes.
Callcenter software offers many advantages to companies wishing to improve call management and optimize call center efficiency. By centralizing incoming and outgoing calls, it enables a large number of communications to be handled, while reducing waiting times thanks to tools such as intelligent routing and priority management. Each caller is redirected to the most appropriate agent, improving customer satisfaction.
The software also offers real-time dashboards and reporting tools to assess performance. This facilitates data analysis and helps managers adjust their strategies to achieve their objectives. Integration with a CRM system enables seamless management of customer files and personalized interactions.
By choosing cloud-based software, businesses benefit from a flexible, scalable infrastructure, while reducing the costs associated with deploying an on-premise solution. It also facilitates telecommuting, making teams more productive wherever they are.
Cloud-basedcall center software offers several advantages for contact centers and businesses. One of the main advantages is availability. Your agents can access the platform and manage calls from anywhere, facilitating telecommuting and team mobility. This enables better resource management and optimizes operational flexibility.
The cloud also offers scalability to suit the size of your business. Whether you want to add new agents or handle increased call volumes, this type of software scales easily. Integration with tools such as CRM and an omnichannel call center solution (telephony, chat, instant messaging) enables seamless management of customer interactions, improving customer satisfaction.
In financial terms, the cloud avoids the high costs of physical infrastructures, reducing maintenance and updating costs. Finally, data security is a priority, with robust, RGPD-compliant protocols guaranteeing the confidentiality and reliability of sensitive information. A real-time dashboard also enables performance to be tracked and team management optimized.
The main difference between call center cloud and SaaS software lies in the way they are hosted and managed.
Call center cloud software is hosted on remote servers accessible via the Internet. This system is flexible and enables remote access, ideal for companies looking for a scalable solution without major hardware investment. It offers the ability to manage calls and interactions from anywhere, with reduced infrastructure costs.
SaaS (Software as a Service) call center software is also hosted in the cloud, but operates on a subscription basis. It includes automatic updates, ongoing support and simplified management. This model is often favored by companies wishing to outsource software management while benefiting from a complete service and no in-house maintenance.
The choice between these solutions depends on your company's needs in terms of cost, security and flexibility.
Modern call center software offers several conversation modes to manage customer interactions efficiently. The most common are :
- Phone calls: This is the main conversation mode, offering advanced options such as intelligent routing, automatic dialing and queue management to improve agent productivity.
- Live chat: This mode enables users to instantly contact customer service via a web or mobile interface. It's ideal for quick questions, and enhances the customer experience with immediate responses.
- Video calls: Increasingly popular, they enable a more personal interaction and are often used for services requiring a visual demonstration.
- Instant messaging: call center software often includes integrations with messaging applications such as WhatsApp, Facebook Messenger and others, enabling companies to manage conversations across multiple channels from a single interface.
- Email: This channel remains a key means of communication for complex requests or those requiring more formal follow-up.
These conversation modes offer the flexibility to meet diverse customer needs while optimizing internal processes.
Free demonstration
Improve the performance of your call center today!
We guarantee tailor-made support for your BtoB and BtoC customer development, satisfaction and win-over strategies. Transparency and responsiveness guaranteed!
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No obligation
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From 1 station
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Installation in less than 24 hours
