Outbound calls are an essential component of customer relationship management in call centers. Unlike inbound calls, where the customer initiates the communication, outbound calls are […].
Customer service quality: The keys to customer loyalty.
Customer service quality goes far beyond simple problem resolution. It reflects an organization’s ability to respond quickly and effectively to customer expectations […].
How can you improve outbound call management in customer relations?
In today’s dynamic market arena, the art of telephone prospecting has become a ballet where every call, every voice and every message counts. A call center is no longer just a place for passing […]
Multi-channel contact center: the key to enhanced customer relations.
In today’s world of digital communication, the multi-channel contact center is a cornerstone for any company wishing to optimize […].
Customer relations in a call center: Principles & Functioning.
Companies in France and abroad are increasingly looking for solutions to improve their customer relations. They need to find an efficient and cost-effective way of managing the various […]
The 6 advantages of instant messaging in a call center.
In today’s business world, communication is the key to success, especially in environments as dynamic as call centers. Instant messaging […]