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Managing customer relations in a contact center is a complex but essential task to ensure customer satisfaction and loyalty. An efficient contact center must […]

What is a contact center? This question is of vital importance to contact centers, companies and customer relations departments […].

Team productivity is a crucial issue for contact centers. Indeed, team performance has a direct impact on customer satisfaction, the speed with which requests are

In a world where every sales contact counts, telephone prospecting remains a powerful and essential tool for achieving your sales targets […].

Mental health in the workplace is an issue of crucial importance, especially in today’s ever-changing professional world. Employees spend a large part of their lives

Imagine a world where your call center operates with unprecedented efficiency, where every agent, every interaction, and every communication is optimized thanks to revolutionary technology

In today’s business landscape, customer relations are central to the success of any company. At the heart of this relationship is the call center, an

Imagine a world where every outbound call turns into a golden opportunity. In the cut-throat world of customer relations, an outbound call campaign is not

At a time when digitalization is gaining the upper hand, the human dimension remains a key element, particularly in the banking sector. Trust, the cornerstone

In an ever-changing business world, the omnichannel approach is becoming a necessity rather than an option. In the digital age, where the boundary between the

In the dynamic and ever-changing world of customer service, the integration of advanced technologies such as an Interactive Voice Response (IVR) system has become crucial

In today’s business world, communication is the key to success, especially in environments as dynamic as call centers. Instant messaging, with its speed and efficiency,

In the digital age, where every click is a voice, customer relations are a strategic fortress for any company. Imagine a world where every interaction,

In the evolving landscape of customer relations, automatic call distribution (ACD) is proving to be a central pivot for optimizing interactions between companies and their

Imagine a communication tool so powerful that you can reach your customers directly in their pockets, at any time of day, with an open rate

The ACD automatic call distributor plays an essential role in managing incoming communications in call centers and other businesses that receive a large number of

A call center, when well designed and managed, is much more than just a point of contact with customers. It becomes the backbone of customer

In a world where customer experience is becoming a key differentiating factor between brands, developing a robust and effective customer relations strategy has become essential.