Discover all our news on customer relations!

In 2026, generative AI and customer relations form a duo that is impossible to ignore. What used to be a gadget is now becoming a

In a contact center, every second counts. The clarity of conversations, the stability of the Internet connection and the fluidity of routing […]

Behind a simple call lies a complete mechanism: intelligent routing, automatic prioritization and high-performance SIP protocols. The IPBX, or Private Automatic Branch Exchange […]

What if your phone system became as agile as your CRM or cloud platform? That’s exactly what the IPBX […] offers.

In modern customer service software, every message counts. However, without a suitable method or application, exchanges accumulate […].

In today’s fast-paced world, online customer management has become an essential pillar of digital communication between brands and their consumers […].

Since the spread of remote working, customer relations jobs have undergone a major transformation […].

In a context where speed and precision have become unavoidable requirements, the operation of an intelligent IVR occupies a strategic position […].

In a world where customer satisfaction directly conditions economic performance, improving customer relations has become an absolute priority for companies […].

Often seen as a classic approach to sales development, cold calling will continue to play a central role in B2B strategies in 2025.

In 2025, contact centers will reach a decisive milestone, with artificial intelligence becoming a driving force for control and efficiency. The challenge is no longer

Emotional analysis in customer relations has become a strategic lever for understanding consumers’ deepest feelings and improving their experience […].

In a context where every exchange counts, companies now have the opportunity to leverage conversational AI analysis to better understand […].

Faced with increasing numbers of telephone, e-mail, chat and social networking contacts, more and more companies are opting to optimize their customer relationship management […].

In a context where customer expectations are multiplying and speed of response is becoming a decisive criterion, contact centers must constantly innovate […].

Imagine a consumer who starts a conversation with your brand by phone, continues it by email, then finalizes his or her request via an online

VoIP (Voice over Internet Protocol), or voice over IP, is a communication method based on the transfer of voice signals between […].

Offering a seamless omnichannel customer journey is no longer enough: today’s brands need to adapt their approach to meet the varied expectations of users, whatever

A call center is a platform specializing in the management of interactions between a company and its customers, mainly via the telephone channel […].

In a world where customers interact with companies via a multitude of channels, understanding omnichannel and multichannel strategies is essential […].