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In a context where speed and precision have become unavoidable requirements, the operation of an intelligent IVR occupies a strategic position […].

In a world where customer satisfaction directly conditions economic performance, improving customer relations has become an absolute priority for companies […].

Often seen as a classic approach to sales development, cold calling will continue to play a central role in B2B strategies in 2025.

In 2025, contact centers will reach a decisive milestone, with artificial intelligence becoming a driving force for control and efficiency. The challenge is no longer

Emotional analysis in customer relations has become a strategic lever for understanding consumers’ deepest feelings and improving their experience […].

In a context where every exchange counts, companies now have the opportunity to leverage conversational AI analysis to better understand […].

Faced with increasing numbers of telephone, e-mail, chat and social networking contacts, more and more companies are opting to optimize their customer relationship management […].

In a context where customer expectations are multiplying and speed of response is becoming a decisive criterion, contact centers must constantly innovate […].

Imagine a consumer who starts a conversation with your brand by phone, continues it by email, then finalizes his or her request via an online

VoIP (Voice over Internet Protocol), or voice over IP, is a communication method based on the transfer of voice signals between […].

Offering a seamless omnichannel customer journey is no longer enough: today’s brands need to adapt their approach to meet the varied expectations of users, whatever

A call center is a platform specializing in the management of interactions between a company and its customers, mainly via the telephone channel […].

In a world where customers interact with companies via a multitude of channels, understanding omnichannel and multichannel strategies is essential […].

The Summit for Action on Artificial Intelligence (AI) was held in Paris from February 6 to 11, 2025, bringing together players from over 100 countries

The ACD (Automatic Call Distributor) is a key technological solution used in call centers to efficiently manage incoming calls […].

A virtual call center enables companies to manage customer interactions without the need for physical premises, offering increased flexibility and substantial savings […].

Call centers play a central role in customer relations strategy, serving as a direct point of contact between users and the organization. These centers are

In the digital age, customers are used to interacting with companies via a variety of channels: phone calls, emails, online chats, social networks, and much

Setting up a call center is a strategic step for any company wishing to improve customer relationship management, optimize prospecting or offer technical assistance […].

In a world where every customer interaction can make the difference, the call center occupies a strategic position at the heart of customer relations. Whether

Call center software has become an indispensable ally for companies wishing to optimize their customer relationship management. In 2024, these tools will go far beyond