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Faced with increasing numbers of telephone, e-mail, chat and social networking contacts, more and more companies are opting to optimize their customer relationship management […].

Imagine a consumer who starts a conversation with your brand by phone, continues it by email, then finalizes his or her request via an online assistant […].

VoIP (Voice over Internet Protocol), or voice over IP, is a communication method based on the transfer of voice signals between […].

A call center is a platform specializing in the management of interactions between a company and its customers, mainly via the telephone channel […].

In a world where customers interact with companies via a multitude of channels, understanding omnichannel and multichannel strategies is essential […].

The Summit for Action on Artificial Intelligence (AI) was held in Paris from February 6 to 11, 2025, bringing together players from over 100 countries […].

The ACD (Automatic Call Distributor) is a key technological solution used in call centers to efficiently manage incoming calls […].

A virtual call center enables companies to manage customer interactions without the need for physical premises, offering increased flexibility and substantial savings […].

Call centers play a central role in customer relations strategy, serving as a direct point of contact between users and the organization. These centers are dedicated to a variety of activities […]

In the digital age, customers are used to interacting with companies via a variety of channels: phone calls, emails, online chats, social networks, and much more […].