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The Summit for Action on Artificial Intelligence (AI) was held in Paris from February 6 to 11, 2025, bringing together players from over 100 countries […].

The ACD (Automatic Call Distributor) is a key technological solution used in call centers to efficiently manage incoming calls […].

A virtual call center enables companies to manage customer interactions without the need for physical premises, offering increased flexibility and substantial savings […].

Call centers play a central role in customer relations strategy, serving as a direct point of contact between users and the organization. These centers are dedicated to a variety of activities […]

In the digital age, customers are used to interacting with companies via a variety of channels: phone calls, emails, online chats, social networks, and much more […].

Setting up a call center is a strategic step for any company wishing to improve customer relationship management, optimize prospecting or offer technical assistance […].

In a world where every customer interaction can make the difference, the call center occupies a strategic position at the heart of customer relations. Whether to handle incoming calls […]

Call center software has become an indispensable ally for companies wishing to optimize their customer relationship management. In 2024, these tools will go far beyond […]

A call center plays a central role in managing interactions between a company and its customers. It performs several essential functions […]

In a world where the customer experience is at the heart of every business strategy, call center management is becoming a crucial mission for any company […].