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In 2025, contact centers will reach a decisive milestone, with artificial intelligence becoming a driving force for control and efficiency. The challenge is no longer limited to digitizing customer service.

Emotional analysis in customer relations has become a strategic lever for understanding consumers’ deepest feelings and improving their experience […].

In a context where every exchange counts, companies now have the opportunity to leverage conversational AI analysis to better understand […].

Faced with increasing numbers of telephone, e-mail, chat and social networking contacts, more and more companies are opting to optimize their customer relationship management […].

In a context where customer expectations are multiplying and speed of response is becoming a decisive criterion, contact centers must constantly innovate […].

Imagine a consumer who starts a conversation with your brand by phone, continues it by email, then finalizes his or her request via an online assistant […].

VoIP (Voice over Internet Protocol), or voice over IP, is a communication method based on the transfer of voice signals between […].

Offering a seamless omnichannel customer journey is no longer enough: today’s brands need to adapt their approach to meet the varied expectations of users, whatever channel they use […].

A call center is a platform specializing in the management of interactions between a company and its customers, mainly via the telephone channel […].

In a world where customers interact with companies via a multitude of channels, understanding omnichannel and multichannel strategies is essential […].