A call center is a platform specializing in the management of interactions between a company and its customers, mainly via the telephone channel […].
Omnichannel and Multichannel: Principles, Differences and Advantages.
In a world where customers interact with companies via a multitude of channels, understanding omnichannel and multichannel strategies is essential […].
2025 Artificial Intelligence Action Summit in Paris.
The Summit for Action on Artificial Intelligence (AI) was held in Paris from February 6 to 11, 2025, bringing together players from over 100 countries […].
What is an ACD and its benefits for customer relations ?
The ACD (Automatic Call Distributor) is a key technological solution used in call centers to efficiently manage incoming calls […].
Virtual call center: how it works and its benefits.
A virtual call center enables companies to manage customer interactions without the need for physical premises, offering increased flexibility and substantial savings […].
Call center missions: Improve customer relations.
Call centers play a central role in customer relations strategy, serving as a direct point of contact between users and the organization. These centers are dedicated to a variety of activities […]
Omnichannel call center: Discover how to optimize customer service.
In the digital age, customers are used to interacting with companies via a variety of channels: phone calls, emails, online chats, social networks, and much more […].
How to set up a call center: The 7 key steps to success.
Setting up a call center is a strategic step for any company wishing to improve customer relationship management, optimize prospecting or offer technical assistance […].
What role will a call center play in customer relations?
In a world where every customer interaction can make the difference, the call center occupies a strategic position at the heart of customer relations. Whether to handle incoming calls […]
The benefits of call center software for customer relations.
Call center software has become an indispensable ally for companies wishing to optimize their customer relationship management. In 2024, these tools will go far beyond […]