By 2026, the augmented agent and customer relationship will no longer be a “concept”, but an operational standard. With generative AI, intelligent automation and omnichannel […]
IPBX and Customer Relations : Improving reachability in 2026
In 2026, reachability is no longer limited to answering. It is measured across the entire customer journey: accessibility, response time, omnichannel continuity and abandonment rates […].
Omnichannel customer relations: streamlining the user journey in 2026
In 2026, omnichannel customer relations will no longer be an advantage reserved for the most mature organizations. It is becoming a market standard, expected by consumers […].
How do you train teleconsultants in AI and new channels in 2026?
Contents In 2026, the issue of training call center agents goes far beyond the traditional pedagogical approach. It is now a key issue for any organization seeking to sustainably improve service quality, team commitment and market competitiveness. The rise ofartificial intelligence, the automation of inbound calls and the rapid evolution of digital practices have profoundly […]
How can we ensure that call center agents develop their skills?
Contents Up-skilling agents is now a key challenge for all call centers, whatever their size or sector. Faced with better-informed, more demanding and less loyal customers, performance is no longer based solely on volume handled or telephone processing time. It now depends directly on agents’ skills, their ability to understand contexts, adjust their posture and […]
How predictive analytics will transform customer relations in 2026
In 2026, customer relations will reach a milestone. Call centers, customer services departments and sales units will no longer be content with managing incoming flows […].
How to build a customer-centric omnichannel relationship strategy
In a world where customers are constantly on the move between phone lines, mobile platforms, the Internet and physical locations, building an omnichannel customer relations strategy […].
Generative AI and customer relations : Prepare your contact center
In 2026, generative AI and customer relations form a duo that is impossible to ignore. What used to be a gadget is now becoming a transformational lever for contact centers […].
IPBX benefits: 5 major advantages for a contact center
In a contact center, every second counts. The clarity of conversations, the stability of the Internet connection and the fluidity of routing […]
IPBX operation: Improve control over your VoIP calls
Behind a simple call lies a complete mechanism: intelligent routing, automatic prioritization and high-performance SIP protocols. The IPBX, or Private Automatic Branch Exchange […]