{"id":31814,"date":"2025-11-03T18:15:56","date_gmt":"2025-11-03T17:15:56","guid":{"rendered":"https:\/\/www.digicontacts.net\/ticketing-como-puede-la-ia-mejorar-la-gestion-del-correo-electronico\/"},"modified":"2026-04-15T11:09:25","modified_gmt":"2026-04-15T09:09:25","slug":"ticketing-como-puede-la-ia-mejorar-la-gestion-del-correo-electronico","status":"publish","type":"post","link":"https:\/\/www.digicontacts.net\/es\/casos-practicos\/ticketing-como-puede-la-ia-mejorar-la-gestion-del-correo-electronico\/","title":{"rendered":"Ticketing: \u00bfC\u00f3mo puede la IA mejorar la gesti\u00f3n del correo electr\u00f3nico?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"31814\" class=\"elementor elementor-31814 elementor-31762\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ad79265 e-flex e-con-boxed e-con e-parent\" data-id=\"ad79265\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-624febd elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents\" data-id=\"624febd\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;headings_by_tags&quot;:[&quot;h2&quot;],&quot;no_headings_message&quot;:&quot;Aucun titre n\\u2019a \\u00e9t\\u00e9 trouv\\u00e9 sur cette page.&quot;,&quot;marker_view&quot;:&quot;bullets&quot;,&quot;icon&quot;:{&quot;value&quot;:&quot;far fa-circle&quot;,&quot;library&quot;:&quot;fa-regular&quot;},&quot;minimize_box&quot;:&quot;yes&quot;,&quot;minimized_on&quot;:&quot;tablet&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t\t\t\t<div class=\"elementor-toc__header-title\">\n\t\t\t\tContenido\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__624febd\" aria-expanded=\"true\" aria-label=\"Abrir la tabla de contenidos\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__624febd\" aria-expanded=\"true\" aria-label=\"Cerrar la tabla de contenidos\"><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div id=\"elementor-toc__624febd\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<i class=\"elementor-toc__spinner eicon-animation-spin eicon-loading\" aria-hidden=\"true\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-79a38a1 e-flex e-con-boxed e-con e-parent\" data-id=\"79a38a1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-19d175c elementor-widget elementor-widget-elementskit-heading\" data-id=\"19d175c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\"><h2 class=\"ekit-heading--title elementskit-section-title \">1 <span><span>Contexto y problemas del cliente<\/span><\/span><\/h2><div class=\"ekit_heading_separetor_wraper ekit_heading_elementskit-border-divider ekit-dotted\"><div class=\"elementskit-border-divider ekit-dotted\"><\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d90e52 elementor-widget elementor-widget-text-editor\" data-id=\"6d90e52\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">El cliente experimentaba una <strong>falta de seguimiento<\/strong> en la gesti\u00f3n de los correos electr\u00f3nicos recibidos a trav\u00e9s de la plataforma digiCONTACTS. Estos mensajes eran a menudo urgentes y deb\u00edan ser <strong>tratados r\u00e1pidamente<\/strong> por los departamentos afectados. <\/span><\/p><p><span style=\"font-weight: 400;\">Sin embargo, la falta de <strong>centralizaci\u00f3n<\/strong> y <strong>coordinaci\u00f3n<\/strong> entre los agentes provoc\u00f3 una p\u00e9rdida de eficacia y una ralentizaci\u00f3n del trabajo colaborativo.<\/span><\/p><p><span style=\"font-weight: 400;\">El objetivo del proyecto era claro <\/span><b>unificar la gesti\u00f3n de los intercambios en una \u00fanica interfaz<\/b><span style=\"font-weight: 400;\">para ofrecer a los equipos una experiencia de trabajo m\u00e1s fluida, colaborativa y productiva.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6228272 e-flex e-con-boxed e-con e-parent\" data-id=\"6228272\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1813b5a elementor-widget elementor-widget-elementskit-heading\" data-id=\"1813b5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\"><h2 class=\"ekit-heading--title elementskit-section-title \">2 <span><span>Las cuestiones en juego<\/span><\/span> y los retos encontrados<\/h2><div class=\"ekit_heading_separetor_wraper ekit_heading_elementskit-border-divider ekit-dotted\"><div class=\"elementskit-border-divider ekit-dotted\"><\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3f2d82 elementor-widget elementor-widget-text-editor\" data-id=\"f3f2d82\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Hab\u00eda que superar una serie de retos:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Dise\u00f1ar un sistema <\/span><b>sistema de recepci\u00f3n, tratamiento y seguimiento<\/b><span style=\"font-weight: 400;\"> en forma de billetes.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Desarrollar una <\/span><b>interfaz ergon\u00f3mica e intuitiva<\/b><span style=\"font-weight: 400;\">adaptada a la colaboraci\u00f3n entre agentes.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Integrar una <\/span><b>dimensi\u00f3n de inteligencia artificial<\/b><span style=\"font-weight: 400;\"> para automatizar la clasificaci\u00f3n y asignaci\u00f3n de entradas en funci\u00f3n de su contenido.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1db6e34c e-flex e-con-boxed e-con e-parent\" data-id=\"1db6e34c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-47347d93 elementor-widget elementor-widget-image\" data-id=\"47347d93\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"313\" src=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/11\/ticketing-2-1024x313.webp\" class=\"attachment-large size-large wp-image-31798\" alt=\"ticketing\" srcset=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/11\/ticketing-2-1024x313.webp 1024w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/11\/ticketing-2-300x92.webp 300w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/11\/ticketing-2-768x235.webp 768w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/11\/ticketing-2-1536x469.webp 1536w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/11\/ticketing-2-2048x626.webp 2048w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/11\/ticketing-2-710x217.webp 710w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6636524 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"6636524\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1689d5d e-flex e-con-boxed e-con e-parent\" data-id=\"1689d5d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1300ddb elementor-widget elementor-widget-elementskit-heading\" data-id=\"1300ddb\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\"><h2 class=\"ekit-heading--title elementskit-section-title \">3 <span><span>Nuestra soluci\u00f3n<\/span><\/span>: Transformar la atenci\u00f3n al cliente en un proceso fluido y colaborativo<\/h2><div class=\"ekit_heading_separetor_wraper ekit_heading_elementskit-border-divider ekit-dotted\"><div class=\"elementskit-border-divider ekit-dotted\"><\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f9e3ea elementor-widget elementor-widget-text-editor\" data-id=\"7f9e3ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">El equipo opt\u00f3 por integrar un <\/span><b>m\u00f3dulo de gesti\u00f3n de tickets<\/b><span style=\"font-weight: 400;\"> directamente en la soluci\u00f3n digiCONTACTS.<\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\">Este enfoque garantiza <\/span><b>una centralizaci\u00f3n total<\/b><span style=\"font-weight: 400;\"> centralizaci\u00f3n de la informaci\u00f3n <\/span><b>coherencia natural<\/b><span style=\"font-weight: 400;\"> con el ecosistema existente del cliente.<\/span><\/p><p><span style=\"font-weight: 400;\">La principal innovaci\u00f3n reside en la integraci\u00f3n de una <\/span><b>IA de an\u00e1lisis sem\u00e1ntico<\/b><span style=\"font-weight: 400;\">capaz de :<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Clasifica autom\u00e1ticamente<\/b><span style=\"font-weight: 400;\"> los tickets entrantes seg\u00fan el contenido del mensaje;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Extrae los puntos clave<\/b><span style=\"font-weight: 400;\"> de los correos electr\u00f3nicos para proporcionar a los agentes un resumen inmediato y claro.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Esta IA se basa en <\/span><b>indicaciones personalizadas<\/b><span style=\"font-weight: 400;\">dise\u00f1ados para generar an\u00e1lisis precisos adaptados a las necesidades empresariales de cada departamento.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e75e8b2 e-flex e-con-boxed e-con e-parent\" data-id=\"e75e8b2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4f1af8e e-con-full e-flex e-con e-child\" data-id=\"4f1af8e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-949c3e7 e-con-full e-flex e-con e-child\" data-id=\"949c3e7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-374cd1d e-con-full e-flex e-con e-child\" data-id=\"374cd1d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bb00d63 animated-fast elementor-invisible elementor-widget elementor-widget-elementskit-heading\" data-id=\"bb00d63\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-text_center\"><h3 class=\"elementskit-section-subtitle   ekit-heading__subtitle-has-border\">\n\t\t\t\t\t\tDemostraci\u00f3n gratuita\n\t\t\t\t\t<\/h3><h3 class=\"ekit-heading--title elementskit-section-title \">Mejora tus relaciones con los clientes <span>hoy<\/span>.<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6cf4f1c e-con-full e-flex e-con e-child\" data-id=\"6cf4f1c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d0804e0 elementor-align-left elementor-widget__width-auto animated-fast elementor-align--mobileleft elementor-invisible elementor-widget elementor-widget-elementskit-button\" data-id=\"d0804e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;pulse&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.digicontacts.net\/es\/pongase-en-contacto-con\/\" class=\"elementskit-btn cta-reservez-votre-demo whitespace--normal\" id=\"\">\n\t\t\t\t\tReserva tu demostraci\u00f3n<i class=\"far fa-arrow-alt-circle-right\"><\/i>\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9a0fea4 e-con-full e-flex e-con e-child\" data-id=\"9a0fea4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dd4ffd2 animated-fast elementor-invisible elementor-widget elementor-widget-image\" data-id=\"dd4ffd2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:200,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/02\/demo-solution-relation-client.png\" class=\"attachment-full size-full wp-image-24342\" alt=\"Demostraci\u00f3n gratuita de la soluci\u00f3n de relaciones con los clientes\" srcset=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/02\/demo-solution-relation-client.png 600w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/02\/demo-solution-relation-client-300x200.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-42fae17 e-flex e-con-boxed e-con e-parent\" data-id=\"42fae17\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5894b7f elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"5894b7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2355b91 elementor-widget elementor-widget-elementskit-heading\" data-id=\"2355b91\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\"><h2 class=\"ekit-heading--title elementskit-section-title \">4 <span><span>Primeros resultados<\/span><\/span> y opiniones de los clientes<\/h2><div class=\"ekit_heading_separetor_wraper ekit_heading_elementskit-border-divider ekit-dotted\"><div class=\"elementskit-border-divider ekit-dotted\"><\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53280e9 elementor-widget elementor-widget-text-editor\" data-id=\"53280e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Los primeros comentarios de los clientes han sido muy positivos:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Mejora significativa de la capacidad de respuesta<\/b><span style=\"font-weight: 400;\"> y la <\/span>productividad del equipo<\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Tiempo de procesamiento reducido<\/b><span style=\"font-weight: 400;\"> gracias a la automatizaci\u00f3n<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Colaboraci\u00f3n m\u00e1s fluida<\/b><span style=\"font-weight: 400;\"> entre agentes gracias a una interfaz com\u00fan<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Adem\u00e1s, el m\u00f3dulo se adapta f\u00e1cilmente a distintos contextos organizativos, lo que convierte a esta soluci\u00f3n en una herramienta <\/span><b>vers\u00e1til y escalable<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5525aa2 e-flex e-con-boxed e-con e-parent\" data-id=\"5525aa2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba0b09e elementor-widget elementor-widget-elementskit-heading\" data-id=\"ba0b09e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\"><h2 class=\"ekit-heading--title elementskit-section-title \">5 <span><span>Factores clave<\/span><\/span> para el \u00e9xito<\/h2><div class=\"ekit_heading_separetor_wraper ekit_heading_elementskit-border-divider ekit-dotted\"><div class=\"elementskit-border-divider ekit-dotted\"><\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17841bf elementor-widget elementor-widget-text-editor\" data-id=\"17841bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">La fuerza del proyecto reside en la <\/span><b>fusi\u00f3n de tecnolog\u00eda y experiencia de usuario<\/b><span style=\"font-weight: 400;\">.<\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\">Combinando la <\/span><b>robustez de digiCONTACTS<\/b><span style=\"font-weight: 400;\">el <\/span><b>rendimiento de la IA<\/b><span style=\"font-weight: 400;\"> rendimiento <\/span><b>y la ergonom\u00eda centrada en el agente<\/b><span style=\"font-weight: 400;\">el cliente se beneficia ahora de una soluci\u00f3n inteligente <\/span><b>soluci\u00f3n centrada en el rendimiento operativo.<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7f46489 e-flex e-con-boxed e-con e-parent\" data-id=\"7f46489\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c00daeb elementor-widget elementor-widget-image\" data-id=\"c00daeb\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"313\" src=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/11\/ticketing-3-1024x313.webp\" class=\"attachment-large size-large wp-image-31801\" alt=\"ticketing\" srcset=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/11\/ticketing-3-1024x313.webp 1024w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/11\/ticketing-3-300x92.webp 300w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/11\/ticketing-3-768x235.webp 768w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/11\/ticketing-3-1536x469.webp 1536w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/11\/ticketing-3-2048x626.webp 2048w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/11\/ticketing-3-710x217.webp 710w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7dfbd18 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"7dfbd18\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-798c4a2 e-flex e-con-boxed e-con e-parent\" data-id=\"798c4a2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-80cc5c6 elementor-widget elementor-widget-elementskit-heading\" data-id=\"80cc5c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\"><h2 class=\"ekit-heading--title elementskit-section-title \"><span><span>Entrevista interna<\/span><\/span>: La gesti\u00f3n de entradas en el contexto del cliente<\/h2><div class=\"ekit_heading_separetor_wraper ekit_heading_elementskit-border-divider ekit-dotted\"><div class=\"elementskit-border-divider ekit-dotted\"><\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4b265dd e-flex e-con-boxed e-con e-parent\" data-id=\"4b265dd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24e09e9 elementor-widget elementor-widget-elementskit-heading\" data-id=\"24e09e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\"><h3 class=\"ekit-heading--title elementskit-section-title \">Contexto del cliente<\/h3><h4 class=\"ekit-heading--subtitle elementskit-section-subtitle  \">\n\t\t\t\t\t\t\u00bfCu\u00e1l era el problema\/proyecto del cliente?\n\t\t\t\t\t<\/h4><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-034a08d elementor-widget elementor-widget-text-editor\" data-id=\"034a08d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">El cliente experimentaba dificultades de seguimiento en la gesti\u00f3n de los correos electr\u00f3nicos recibidos a trav\u00e9s de la plataforma digiCONTACTS. Aunque estos mensajes deb\u00edan tratarse con rapidez, la falta de centralizaci\u00f3n y coordinaci\u00f3n entre los agentes reduc\u00eda la eficacia y fluidez del trabajo colaborativo. <\/span><\/p><p><span style=\"font-weight: 400;\">Por tanto, el objetivo principal era <\/span><b>consolidar todas las operaciones en una \u00fanica plataforma<\/b><span style=\"font-weight: 400;\">para ofrecer a los agentes una experiencia de trabajo m\u00e1s fluida, colaborativa y productiva.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-76df553 e-flex e-con-boxed e-con e-parent\" data-id=\"76df553\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28530d6 elementor-widget elementor-widget-elementskit-heading\" data-id=\"28530d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\"><h4 class=\"ekit-heading--subtitle elementskit-section-subtitle  \">\n\t\t\t\t\t\t\u00bfQu\u00e9 est\u00e1 en juego?\n\t\t\t\t\t<\/h4><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b71746 elementor-widget elementor-widget-text-editor\" data-id=\"6b71746\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Los principales retos de este proyecto eran :<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Dise\u00f1a un sistema <\/span><b>sistema coherente para recibir, procesar y controlar los correos electr\u00f3nicos<\/b><span style=\"font-weight: 400;\"> en forma de tickets.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Desarrollar una <\/span><b>interfaz ergon\u00f3mica e intuitiva<\/b><span style=\"font-weight: 400;\">para fomentar el trabajo colaborativo entre agentes del mismo departamento o implicados en el mismo ticket.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Integrando una <\/span><b>dimensi\u00f3n innovadora gracias a la inteligencia artificial<\/b><span style=\"font-weight: 400;\">para automatizar la clasificaci\u00f3n y asignaci\u00f3n de billetes seg\u00fan su contenido.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67b0a9e elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"67b0a9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3746325 e-flex e-con-boxed e-con e-parent\" data-id=\"3746325\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-718e5b2 elementor-widget elementor-widget-elementskit-heading\" data-id=\"718e5b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\"><h3 class=\"ekit-heading--title elementskit-section-title \">La respuesta del equipo<\/h3><h4 class=\"ekit-heading--subtitle elementskit-section-subtitle  \">\n\t\t\t\t\t\t\u00bfQu\u00e9 soluciones o acciones hemos puesto en marcha?\n\t\t\t\t\t<\/h4><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a8d4f7d elementor-widget elementor-widget-text-editor\" data-id=\"a8d4f7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Optamos por integrar la funcionalidad de gesti\u00f3n de tickets <\/span><b>directamente en la soluci\u00f3n digiCONTACTS.<\/b><span style=\"font-weight: 400;\">en forma de m\u00f3dulo complementario. Este enfoque garantiza   <\/span><b>centralizaci\u00f3n \u00f3ptima de la informaci\u00f3n<\/b><span style=\"font-weight: 400;\"> y coherencia con el ecosistema existente. <\/span> <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ae9ece6 e-flex e-con-boxed e-con e-parent\" data-id=\"ae9ece6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ee984fc elementor-widget elementor-widget-elementskit-heading\" data-id=\"ee984fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\"><h4 class=\"ekit-heading--subtitle elementskit-section-subtitle  \">\n\t\t\t\t\t\t\u00bfCu\u00e1l fue el aspecto m\u00e1s innovador o diferenciador de nuestro enfoque?\n\t\t\t\t\t<\/h4><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a81b69 elementor-widget elementor-widget-text-editor\" data-id=\"0a81b69\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">En lugar de dise\u00f1ar un simple sistema tradicional de gesti\u00f3n de entradas, nuestro equipo opt\u00f3 por innovar integrando una <\/span><b>IA de an\u00e1lisis sem\u00e1ntico<\/b><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">Esta inteligencia artificial es capaz de :<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Clasifica autom\u00e1ticamente<\/b><span style=\"font-weight: 400;\"> los tickets entrantes seg\u00fan el contenido del mensaje.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Extrae los puntos clave<\/b><span style=\"font-weight: 400;\"> de los correos electr\u00f3nicos para proporcionar a los agentes un resumen inmediato y claro de la informaci\u00f3n esencial.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Esta innovaci\u00f3n se basa en el uso de <\/span><b>indicaciones personalizadas<\/b><span style=\"font-weight: 400;\">que gu\u00edan a la IA para producir an\u00e1lisis precisos y adaptados a las necesidades de la empresa.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71f5e12 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"71f5e12\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1b05344 e-flex e-con-boxed e-con e-parent\" data-id=\"1b05344\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a72c09 elementor-widget elementor-widget-elementskit-heading\" data-id=\"4a72c09\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\"><h3 class=\"ekit-heading--title elementskit-section-title \">El impacto y el futuro<\/h3><h4 class=\"ekit-heading--subtitle elementskit-section-subtitle  \">\n\t\t\t\t\t\t\u00bfQu\u00e9 resultados o reacciones iniciales hemos visto ya?  \n\t\t\t\t\t<\/h4><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d0bfcd elementor-widget elementor-widget-text-editor\" data-id=\"3d0bfcd\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Los primeros comentarios de los clientes han sido muy positivos. La combinaci\u00f3n de la potencia de nuestra herramienta de gesti\u00f3n y la capacidad de automatizaci\u00f3n de la IA ha permitido alcanzar un nivel de eficacia muy elevado.   <\/span><b>mejora significativa de la capacidad de respuesta y la productividad<\/b><span style=\"font-weight: 400;\"> y la productividad.<\/span><\/p><p><span style=\"font-weight: 400;\">Adem\u00e1s, el m\u00f3dulo se adapta f\u00e1cilmente a distintos contextos organizativos, lo que lo convierte en una soluci\u00f3n <\/span><b>soluci\u00f3n vers\u00e1til y escalable<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3b3cdb9 e-flex e-con-boxed e-con e-parent\" data-id=\"3b3cdb9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-381cd7c elementor-widget elementor-widget-elementskit-heading\" data-id=\"381cd7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\"><h4 class=\"ekit-heading--subtitle elementskit-section-subtitle  \">\n\t\t\t\t\t\t\u00bfCu\u00e1l crees que es el punto fuerte de este proyecto?  \n\t\t\t\t\t<\/h4><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed2ad1d elementor-widget elementor-widget-text-editor\" data-id=\"ed2ad1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">La verdadera fuerza de este proyecto reside en la <\/span><b>fusi\u00f3n de tecnolog\u00eda y experiencia de usuario<\/b><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">Combinando la solidez de la plataforma digiCONTACTS con una IA de alto rendimiento y una interfaz dise\u00f1ada para agentes, hemos conseguido ofrecer una soluci\u00f3n inteligente y fluida centrada en el rendimiento operativo. <\/span><b>soluci\u00f3n inteligente y fluida centrada en el rendimiento operativo<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d13dd0b e-flex e-con-boxed e-con e-parent\" data-id=\"d13dd0b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f6d75d3 e-con-full e-flex e-con e-child\" data-id=\"f6d75d3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-97fb996 e-con-full e-flex e-con e-child\" data-id=\"97fb996\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d833437 e-con-full e-flex e-con e-child\" data-id=\"d833437\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca1d550 animated-fast elementor-invisible elementor-widget elementor-widget-elementskit-heading\" data-id=\"ca1d550\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-text_center\"><h3 class=\"elementskit-section-subtitle   ekit-heading__subtitle-has-border\">\n\t\t\t\t\t\tDemostraci\u00f3n gratuita\n\t\t\t\t\t<\/h3><h3 class=\"ekit-heading--title elementskit-section-title \">Mejora tus relaciones con los clientes <span>hoy<\/span>.<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c5897da e-con-full e-flex e-con e-child\" data-id=\"c5897da\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-94ef5d3 elementor-align-left elementor-widget__width-auto animated-fast elementor-align--mobileleft elementor-invisible elementor-widget elementor-widget-elementskit-button\" data-id=\"94ef5d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;pulse&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.digicontacts.net\/es\/pongase-en-contacto-con\/\" class=\"elementskit-btn cta-reservez-votre-demo whitespace--normal\" id=\"\">\n\t\t\t\t\tReserva tu demostraci\u00f3n<i class=\"far fa-arrow-alt-circle-right\"><\/i>\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-382ef0d e-con-full e-flex e-con e-child\" data-id=\"382ef0d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6cb58d8 animated-fast elementor-invisible elementor-widget elementor-widget-image\" data-id=\"6cb58d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:200,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/02\/demo-solution-relation-client.png\" class=\"attachment-full size-full wp-image-24342\" alt=\"Demostraci\u00f3n gratuita de la soluci\u00f3n de relaciones con los clientes\" srcset=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/02\/demo-solution-relation-client.png 600w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/02\/demo-solution-relation-client-300x200.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Contenido 1 Contexto y problemas del cliente El cliente experimentaba una falta de seguimiento en la gesti\u00f3n de los correos electr\u00f3nicos recibidos a trav\u00e9s de la plataforma digiCONTACTS. Estos mensajes eran a menudo urgentes y deb\u00edan ser tratados r\u00e1pidamente por los departamentos afectados. Sin embargo, la falta de centralizaci\u00f3n y coordinaci\u00f3n entre los agentes provoc\u00f3 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":32517,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[38],"tags":[],"class_list":["post-31814","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-casos-practicos"],"contentshake_article_id":"","_links":{"self":[{"href":"https:\/\/www.digicontacts.net\/es\/wp-json\/wp\/v2\/posts\/31814","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.digicontacts.net\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.digicontacts.net\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.digicontacts.net\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.digicontacts.net\/es\/wp-json\/wp\/v2\/comments?post=31814"}],"version-history":[{"count":0,"href":"https:\/\/www.digicontacts.net\/es\/wp-json\/wp\/v2\/posts\/31814\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.digicontacts.net\/es\/wp-json\/wp\/v2\/media\/32517"}],"wp:attachment":[{"href":"https:\/\/www.digicontacts.net\/es\/wp-json\/wp\/v2\/media?parent=31814"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.digicontacts.net\/es\/wp-json\/wp\/v2\/categories?post=31814"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.digicontacts.net\/es\/wp-json\/wp\/v2\/tags?post=31814"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}