{"id":28646,"date":"2024-01-01T08:00:02","date_gmt":"2024-01-01T07:00:02","guid":{"rendered":"https:\/\/www.digicontacts.net\/grupo-societe-generale-el-servicio-bancario-vocalia\/"},"modified":"2025-06-13T12:35:25","modified_gmt":"2025-06-13T10:35:25","slug":"grupo-societe-generale-el-servicio-bancario-vocalia","status":"publish","type":"post","link":"https:\/\/www.digicontacts.net\/es\/casos-practicos\/societe-generale\/","title":{"rendered":"Grupo Societe Generale: El servicio bancario Vocalia."},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"28646\" class=\"elementor elementor-28646 elementor-25331\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-349308da e-flex e-con-boxed e-con e-parent\" data-id=\"349308da\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1108e1c9 elementor-widget elementor-widget-heading\" data-id=\"1108e1c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Acerca de Soci\u00e9t\u00e9 G\u00e9n\u00e9rale<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-67e65360 e-flex e-con-boxed e-con e-parent\" data-id=\"67e65360\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-62962d08 e-con-full e-flex e-con e-child\" data-id=\"62962d08\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e62147e elementor-widget elementor-widget-image\" data-id=\"2e62147e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"470\" height=\"285\" src=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/03\/societe-generale.webp\" class=\"attachment-large size-large wp-image-25334\" alt=\"Soci\u00e9t\u00e9 G\u00e9n\u00e9rale\" srcset=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/03\/societe-generale.webp 470w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/03\/societe-generale-300x182.webp 300w\" sizes=\"(max-width: 470px) 100vw, 470px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1a9ab791 e-con-full e-flex e-con e-child\" data-id=\"1a9ab791\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42db64ba elementor-widget elementor-widget-text-editor\" data-id=\"42db64ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Soci\u00e9t\u00e9 G\u00e9n\u00e9rale es uno de los principales bancos franceses y uno de los m\u00e1s antiguos. Es uno de los tres pilares de la banca no mutualista francesa, junto con Cr\u00e9dit Lyonnais y BNP Paribas. <\/p><p>Soci\u00e9t\u00e9 G\u00e9n\u00e9rale es actualmente uno de los bancos internacionales con mayor presencia en \u00c1frica, pero esto es el resultado de una larga historia con el continente.<\/p><p>Adem\u00e1s de su expansi\u00f3n geogr\u00e1fica en el continente, el Grupo Soci\u00e9t\u00e9 G\u00e9n\u00e9rale tambi\u00e9n ha lanzado modelos bancarios alternativos.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-26cced0d e-flex e-con-boxed e-con e-parent\" data-id=\"26cced0d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c3b7597 elementor-widget elementor-widget-heading\" data-id=\"5c3b7597\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Desarrollo de un IVR para Soci\u00e9t\u00e9 G\u00e9n\u00e9rale du Tchad y Madagascar<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3145b79 e-flex e-con-boxed e-con e-parent\" data-id=\"3145b79\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9c2b2af e-con-full e-flex e-con e-child\" data-id=\"9c2b2af\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6514e7b2 elementor-widget elementor-widget-text-editor\" data-id=\"6514e7b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Nuestra misi\u00f3n:<\/h3><p>digiCONTACTS ha creado un servicio de banca telef\u00f3nica llamado Vocalia, disponible 24 horas al d\u00eda, 7 d\u00edas a la semana, para la Soci\u00e9t\u00e9 G\u00e9n\u00e9rale du Tchad y Madagascar.<\/p><h3>\u00bfC\u00f3mo funciona el servicio bancario de Vocalia?<\/h3><div><p>Vocalia es un Servidor de Voz Interactivo (SVI) que permite a los clientes acceder a la informaci\u00f3n de sus cuentas.<\/p><p>Marcando un \u00fanico n\u00famero desde un tel\u00e9fono fijo, los clientes del banco tendr\u00e1n acceso no s\u00f3lo a informaci\u00f3n sobre su cuenta, sino tambi\u00e9n a servicios de asistencia y posventa de los productos y servicios de Soci\u00e9t\u00e9 G\u00e9n\u00e9rale.<\/p><p>Las personas que llaman oyen un mensaje de bienvenida en el que se les invita a elegir primero su lengua y luego sus requisitos.<\/p><p>Tambi\u00e9n se puede acceder al servicio desde un tel\u00e9fono m\u00f3vil marcando un c\u00f3digo corto. Los clientes tambi\u00e9n pueden recibir un mini extracto de su cuenta por mensaje de texto. <\/p><h3>Los objetivos de este servicio :<\/h3><ul><li>Conoce los movimientos de d\u00e9bito y cr\u00e9dito de la cuenta.<\/li><li>Suspensi\u00f3n del pago.<\/li><li>Pide un talonario.<\/li><li>Pide cita con tu asesor.<\/li><li>Conoce los productos del banco y los tipos de cambio.<\/li><li>Esquema simplificado de Vocalia IVR<\/li><\/ul><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d3b789c e-con-full e-flex e-con e-child\" data-id=\"d3b789c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-587b2b0 elementor-widget elementor-widget-image\" data-id=\"587b2b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"526\" height=\"505\" src=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/03\/svi-vocalia.webp\" class=\"attachment-large size-large wp-image-25337\" alt=\"SVI Vocalia\" srcset=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/03\/svi-vocalia.webp 526w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/03\/svi-vocalia-300x288.webp 300w\" sizes=\"(max-width: 526px) 100vw, 526px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f747833 e-flex e-con-boxed e-con e-parent\" data-id=\"f747833\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-753a1d3 elementor-widget elementor-widget-heading\" data-id=\"753a1d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Mantente en contacto con tu banco gracias a la aplicaci\u00f3n SGT-Voice\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6edd66d e-flex e-con-boxed e-con e-parent\" data-id=\"6edd66d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ab00b60 e-con-full e-flex e-con e-child\" data-id=\"ab00b60\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c4dad58 elementor-widget elementor-widget-image\" data-id=\"c4dad58\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"256\" height=\"449\" src=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/03\/application-mobile-sgt-voice.webp\" class=\"attachment-large size-large wp-image-25340\" alt=\"Application Mobile Soci\u00e9t\u00e9 G\u00e9n\u00e9rale\" srcset=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/03\/application-mobile-sgt-voice.webp 256w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/03\/application-mobile-sgt-voice-171x300.webp 171w\" sizes=\"(max-width: 256px) 100vw, 256px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bb13c2f e-con-full e-flex e-con e-child\" data-id=\"bb13c2f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f97e7f1 elementor-widget elementor-widget-text-editor\" data-id=\"f97e7f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La aplicaci\u00f3n m\u00f3vil SGT-Voice est\u00e1 destinada exclusivamente a los clientes de Soci\u00e9t\u00e9 G\u00e9n\u00e9rale du Tchad.<\/p><p>Se puede descargar desde Play Store para todos los dispositivos Android, y no requiere conexi\u00f3n a Internet para su uso.<br>SGT-VOICE es la 1\u00aa aplicaci\u00f3n de voz que permite a los clientes obtener informaci\u00f3n sobre su cuenta sin tener que pasar por sucesivos men\u00fas e introducir su login cada vez que se conectan.<br>Las ventajas de SGT-Voice para los usuarios:<br>Servicio disponible 24 horas al d\u00eda, 7 d\u00edas a la semana.<br>Gratuito para los clientes de Vocalia.<br>Informaci\u00f3n r\u00e1pida y sencilla sobre el banco sin tener que desplazarse.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-728eaf0f e-flex e-con-boxed e-con e-parent\" data-id=\"728eaf0f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6925b425 e-con-full e-flex e-con e-child\" data-id=\"6925b425\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7642170d elementor-widget__width-initial animated-fast elementor-invisible elementor-widget elementor-widget-elementskit-heading\" data-id=\"7642170d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_center   ekit_heading_tablet-   ekit_heading_mobile-\"><h3 class=\"elementskit-section-subtitle   ekit-heading__subtitle-has-border\">\n\t\t\t\t\t\tDemostraci\u00f3n gratuita\n\t\t\t\t\t<\/h3><h2 class=\"ekit-heading--title elementskit-section-title \">Mejora <span>tus relaciones con los clientes<\/span> hoy.<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7cfe113e elementor-align-left elementor-widget__width-auto animated-fast elementor-align--mobileleft elementor-invisible elementor-widget elementor-widget-elementskit-button\" data-id=\"7cfe113e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;pulse&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.digicontacts.net\/es\/pongase-en-contacto-con\/\" class=\"elementskit-btn cta-reservez-votre-demo whitespace--normal\" id=\"\">\n\t\t\t\t\tReserva tu demostraci\u00f3n<i class=\"far fa-arrow-alt-circle-right\"><\/i>\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Soci\u00e9t\u00e9 G\u00e9n\u00e9rale es uno de los principales bancos franceses y uno de los m\u00e1s antiguos. Es uno de los tres pilares del sector bancario franc\u00e9s no mutualista [&#8230;]. <\/p>\n","protected":false},"author":1,"featured_media":25353,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[38],"tags":[],"class_list":["post-28646","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-casos-practicos"],"contentshake_article_id":"","_links":{"self":[{"href":"https:\/\/www.digicontacts.net\/es\/wp-json\/wp\/v2\/posts\/28646","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.digicontacts.net\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.digicontacts.net\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.digicontacts.net\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.digicontacts.net\/es\/wp-json\/wp\/v2\/comments?post=28646"}],"version-history":[{"count":0,"href":"https:\/\/www.digicontacts.net\/es\/wp-json\/wp\/v2\/posts\/28646\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.digicontacts.net\/es\/wp-json\/wp\/v2\/media\/25353"}],"wp:attachment":[{"href":"https:\/\/www.digicontacts.net\/es\/wp-json\/wp\/v2\/media?parent=28646"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.digicontacts.net\/es\/wp-json\/wp\/v2\/categories?post=28646"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.digicontacts.net\/es\/wp-json\/wp\/v2\/tags?post=28646"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}