{"id":31732,"date":"2025-10-28T10:55:49","date_gmt":"2025-10-28T09:55:49","guid":{"rendered":"https:\/\/www.digicontacts.net\/teleworking-customer-relations-how-to-secure-data\/"},"modified":"2025-12-18T17:27:16","modified_gmt":"2025-12-18T16:27:16","slug":"teleworking-customer-relations-how-to-secure-data","status":"publish","type":"post","link":"https:\/\/www.digicontacts.net\/en\/blog\/teleworking-customer-relations-how-to-secure-data\/","title":{"rendered":"Teleworking customer relations: how to secure data?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"31732\" class=\"elementor elementor-31732 elementor-31714\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-37679af e-flex e-con-boxed e-con e-parent\" data-id=\"37679af\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a23129 elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents\" data-id=\"5a23129\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;headings_by_tags&quot;:[&quot;h2&quot;],&quot;no_headings_message&quot;:&quot;Aucun titre n\\u2019a \\u00e9t\\u00e9 trouv\\u00e9 sur cette page.&quot;,&quot;marker_view&quot;:&quot;bullets&quot;,&quot;icon&quot;:{&quot;value&quot;:&quot;far fa-circle&quot;,&quot;library&quot;:&quot;fa-regular&quot;},&quot;minimize_box&quot;:&quot;yes&quot;,&quot;minimized_on&quot;:&quot;tablet&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t\t\t\t<div class=\"elementor-toc__header-title\">\n\t\t\t\tContents\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__5a23129\" aria-expanded=\"true\" aria-label=\"Open table of contents\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__5a23129\" aria-expanded=\"true\" aria-label=\"Close table of contents\"><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div id=\"elementor-toc__5a23129\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<i class=\"elementor-toc__spinner eicon-animation-spin eicon-loading\" aria-hidden=\"true\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-59eb324 e-flex e-con-boxed e-con e-parent\" data-id=\"59eb324\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27ba226 elementor-widget elementor-widget-text-editor\" data-id=\"27ba226\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pasted=\"true\">Since the widespread adoption of remote working, <strong>customer relations jobs<\/strong> have undergone a major transformation. This mode of organization, widely adopted after the health crisis, has paved the way for new, more <strong>flexible<\/strong> and more <strong>connected<\/strong> professional practices. <strong>Support platforms<\/strong> and <strong>customer service teams<\/strong> must now combine efficiency, consistency in relationships and protection of sensitive information in a decentralized framework.  <\/p><p>But this transformation is not without its challenges: how can we guarantee the <strong>confidentiality of user data<\/strong>, continuity of <strong>customer service<\/strong> and reliability of communication when <strong>call center agents<\/strong> work from home? How can team cohesion and collective productivity be maintained despite the distance? <\/p><p>This article presents best practices for structuring <a href=\"https:\/\/www.digicontacts.net\/en\/customer-relationship-solution\/need\/teleworking\/\">remote teleworking in customer relations<\/a>: selection of <strong>support tools<\/strong>, security protocols, managerial support and monitoring indicators. The aim: to build a reliable, sustainable <strong>hybrid model<\/strong> focused on a quality <strong>user experience<\/strong>. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11aadea7 elementor-widget elementor-widget-heading\" data-id=\"11aadea7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Teleworking and customer relations: key challenges and realities<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5c2b05 elementor-widget elementor-widget-text-editor\" data-id=\"b5c2b05\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pasted=\"true\"><strong>Remote working<\/strong> in the <strong>customer relations<\/strong> sector has profoundly changed the way <strong>agents<\/strong> and their <strong>managers<\/strong> work. While this mode of organization offers invaluable flexibility, it also raises major challenges in terms of supervision, consistency of approach and <strong>quality of customer service<\/strong>. <\/p><p>In <strong>remote locations<\/strong>, the decline in real-time control makes monitoring daily activity more complex. <strong>Supervisors<\/strong> have fewer direct signals &#8211; posture, tone of voice, informal exchanges &#8211; to spot fatigue, errors or loss of motivation. <strong>Key indicators<\/strong> (resolution rate, satisfaction, average processing time) then become the only tangible benchmarks, at the risk of reducing the human dimension to a series of figures.  <\/p><p>Another major issue is the isolation of the <strong>call center agent<\/strong>. Deprived of the collective energy of the call center, they can lose their <g id=\"gid_1\">professional<\/g> reflexes and their ability to handle the emotional pressure of telephone interactions. This separation also weakens the sense of belonging to the<strong>team<\/strong>, making it harder to spread a common culture focused on <strong>customer relations<\/strong>.  <\/p><p>The direct consequence: a sometimes altered <strong>responsiveness<\/strong>, less perceptible <strong>empathy<\/strong> and variations in <strong>perceived quality<\/strong> between exchanges. These discrepancies, however subtle, influence user loyalty and brand image. <\/p><p>In this context, the challenge of <a href=\"https:\/\/www.digicontacts.net\/en\/blog\/how-do-you-manage-customer-relations-in-a-contact-center\/\">managing customer relations in a contact center<\/a> is clear: maintain consistent performance while preserving the well-being of <strong>employees<\/strong>. This calls for the <strong>right tools<\/strong>, <strong>structured support<\/strong> and a managerial culture based as much on trust as on control. <\/p><p data-pasted=\"true\">\ud83d\udccc Discover our <a href=\"https:\/\/www.digicontacts.net\/en\/customer-relationship-solution\/need\/teleworking\/\">100% cloud virtual call center software<\/a> to optimize your remote customer service.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a0be319 elementor-align-left animated-fast elementor-align--mobilecenter elementor-invisible elementor-widget elementor-widget-elementskit-button\" data-id=\"5a0be319\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;pulse&quot;,&quot;_animation_delay&quot;:200,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.digicontacts.net\/en\/contact\/\" class=\"elementskit-btn cta-decouvrez-solution whitespace--normal\" id=\"\">\n\t\t\t\t\tDiscover our solution<i class=\"far fa-arrow-alt-circle-right\"><\/i>\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37655d4a elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"37655d4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4dda58d0 e-flex e-con-boxed e-con e-parent\" data-id=\"4dda58d0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-67a2fa7a elementor-widget elementor-widget-heading\" data-id=\"67a2fa7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Essential tools to guarantee continuity of remote customer service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab8ddc elementor-widget elementor-widget-text-editor\" data-id=\"ab8ddc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pasted=\"true\">Ensuring <strong>continuity of customer service<\/strong> in <strong>remote<\/strong> mode depends above all on a reliable, secure and consistent technological environment. Remote contact platforms must offer <strong>agents<\/strong> the same capabilities as in-person, while protecting data and maintaining a consistent <strong>user experience<\/strong>. <\/p><p><a href=\"https:\/\/www.digicontacts.net\/en\/customer-relationship-solution\/need\/omnichannel\/\">Integrated omnichannel solutions<\/a> form the basis of this approach. By bringing together voice, e-mail, chat and social channels on a single interface, they facilitate seamless exchange management. The <g id=\"gid_1\">centralized dashboard<\/g> provides a complete overview: tracking conversations, interaction history, monitoring indicators (resolution rate, processing time, measured satisfaction). This consolidation guarantees a consistent level of service, even when teams are spread over several sites.   <\/p><p>Integration with <strong>CRM software<\/strong> and collaborative tools &#8211; internal messaging, videoconferencing, document sharing &#8211; helps to streamline the flow of information and improve coordination. Each <strong>account manager<\/strong> has real-time access to <strong>user account<\/strong> history and updates, limiting contextual loss and duplication. <\/p><p><strong>Data security<\/strong> remains a central issue. The use of <g id=\"gid_1\">cloud solutions<\/g> must be accompanied by secure VPN connections, multiple authentications and rigorous confidentiality protocols. Last but not least, multi-device compatibility &#8211; laptop, tablet or smartphone &#8211; enhances <strong>flexibility of use<\/strong> while complying with cybersecurity standards.  <\/p><p>Properly selected and deployed, these <strong>digital tools<\/strong> enable us to reconcile <strong>efficiency<\/strong>, <strong>flexibility<\/strong> and <strong>confidence<\/strong>: three essential levers for efficient, long-term <strong>remote customer service<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62a0a9f3 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"62a0a9f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-398ee4ee elementor-widget elementor-widget-heading\" data-id=\"398ee4ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Training, coaching and support: the pillars of quality remote relations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38980972 elementor-widget elementor-widget-text-editor\" data-id=\"38980972\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pasted=\"true\"><strong>Working from home<\/strong> in the <strong>customer relations<\/strong> sector is profoundly redefining the way in which <strong>employees<\/strong> are trained, managed and mobilized. At a distance, success depends as much on mastering communication tools as it does on maintaining a human-centered posture. Hence the importance of a gradual build-up of skills and a managerial approach tailored to the new modes of collaboration.  <\/p><p>Online training plays an essential role. It must cover <strong>collaborative solutions<\/strong>, <strong>professional software<\/strong> and behavioral skills such as active listening, emotion management, empathy and reformulation. Short formats &#8211; micro-modules, interactive videos, hands-on workshops &#8211; encourage regular learning and autonomy. The sharing of experiences between peers stimulates collective progress and recreates a common dynamic despite distance.   <\/p><p><strong>Supervision<\/strong> is also evolving. Remote rituals &#8211; daily updates, weekly reviews, personalized feedback &#8211; are replacing spontaneous on-set exchanges. They help to maintain cohesion, disseminate best practices and quickly identify technical or emotional difficulties.  <\/p><p>Finally, the <strong>culture of customer relations<\/strong> remains an essential reference point. Physical isolation must not erase the meaning of the role: understanding needs, creating links, valuing every interaction. Team leaders must embody this philosophy in their messages, decisions and encouragement.  <\/p><p>By combining <strong>continuous training<\/strong>, <strong>digital coaching<\/strong> and benevolent leadership, organizations can ensure that <strong>remote customer relations<\/strong> are as fluid, human and effective as in the classroom &#8211; while consolidating employee <strong>motivation<\/strong> and a sense of belonging.<\/p><p data-pasted=\"true\">\ud83d\udccc Discover our article on the <a href=\"https:\/\/www.digicontacts.net\/en\/blog\/customer-relationship-challenges-6-key-challenges\/\">challenges of customer relations<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7a1e1a19 e-flex e-con-boxed e-con e-parent\" data-id=\"7a1e1a19\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5bceba57 e-con-full e-flex e-con e-child\" data-id=\"5bceba57\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-1cd0cf89 e-con-full e-flex e-con e-child\" data-id=\"1cd0cf89\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3f1c2a49 e-con-full e-flex e-con e-child\" data-id=\"3f1c2a49\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-343900c1 animated-fast elementor-invisible elementor-widget elementor-widget-elementskit-heading\" data-id=\"343900c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-text_center\"><h3 class=\"elementskit-section-subtitle   ekit-heading__subtitle-has-border\">\n\t\t\t\t\t\tFree demonstration\n\t\t\t\t\t<\/h3><h3 class=\"ekit-heading--title elementskit-section-title \">Improve your customer relations <span>start today<\/span>.<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3f1f2e9f e-con-full e-flex e-con e-child\" data-id=\"3f1f2e9f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-35918d05 elementor-align-left elementor-widget__width-auto animated-fast elementor-align--mobileleft elementor-invisible elementor-widget elementor-widget-elementskit-button\" data-id=\"35918d05\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;pulse&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.digicontacts.net\/en\/contact\/\" class=\"elementskit-btn cta-reservez-votre-demo whitespace--normal\" id=\"\">\n\t\t\t\t\tBook your demo<i class=\"far fa-arrow-alt-circle-right\"><\/i>\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3e8a841b e-con-full e-flex e-con e-child\" data-id=\"3e8a841b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-64343c06 animated-fast elementor-invisible elementor-widget elementor-widget-image\" data-id=\"64343c06\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:200,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/02\/demo-solution-relation-client.png\" class=\"attachment-full size-full wp-image-24341\" alt=\"Free demo customer relationship solution\" srcset=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/02\/demo-solution-relation-client.png 600w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/02\/demo-solution-relation-client-300x200.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-43f501e7 e-flex e-con-boxed e-con e-parent\" data-id=\"43f501e7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-37d199bc elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"37d199bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7fa7c2ec elementor-widget elementor-widget-heading\" data-id=\"7fa7c2ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Track the right indicators to manage performance remotely<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d9ea8a3 elementor-widget elementor-widget-text-editor\" data-id=\"7d9ea8a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pasted=\"true\">In <strong>remote working mode<\/strong>, measurement becomes an essential lever for preserving the consistency and quality of <strong>customer service<\/strong>. The absence of direct supervision means that data must be used to steer your business &#8211; provided you know which indicators to observe and how to interpret them correctly. <\/p><p><strong>Quantitative indicators<\/strong> remain a priority: average response time, first contact resolution rate (FCR) and the volume of calls and messages handled reflect the responsiveness and efficiency of <strong>customer service representatives<\/strong>. These elements need to be analyzed on a daily basis to quickly identify any variations linked to workload or technical incidents. <\/p><p><strong>Qualitative indicators<\/strong> assess customer perception of service. The <g id=\"gid_1\">CSAT (Customer Satisfaction Score)<\/g> measures immediate satisfaction after an exchange, the <g id=\"gid_2\">CES (Customer Effort Score)<\/g> assesses the simplicity of the customer journey, and the <g id=\"gid_3\">NPS (Net Promoter Score)<\/g> indicates the probability of recommendation. Together, they offer a global vision of relational performance and potential loyalty.  <\/p><p>On the managerial side, attendance rates, listening skills and compliance with instructions all help to assess the commitment and thoroughness of remote employees.<\/p><p>But beyond the figures, the key lies in their interpretation. A slight drop in <g id=\"gid_0\">CSAT<\/g> may reflect an influx of calls or a temporary breakdown, but does not indicate a structural failure. Cross-analysis of metrics and <strong>feedback from the field<\/strong> therefore remains essential to effectively manage <strong>remote customer relations<\/strong>, while preserving the human dimension that adds value.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-655c9598 e-flex e-con-boxed e-con e-parent\" data-id=\"655c9598\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-69208c4f elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"69208c4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-539e35af elementor-widget elementor-widget-heading\" data-id=\"539e35af\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. digiCONTACTS: solutions designed for remote performance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-473fc593 elementor-widget elementor-widget-text-editor\" data-id=\"473fc593\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pasted=\"true\">In a context where <strong>working from home<\/strong> in <strong>customer relations<\/strong> is taking root, digiCONTACTS is a <strong>professional environment<\/strong> designed to preserve the consistency, reliability and quality of <strong>customer service<\/strong>, regardless of location.<\/p><p>Its <a href=\"https:\/\/www.digicontacts.net\/en\/customer-relationship-solution\/need\/teleworking\/\">100% cloud-based virtual call center software<\/a> brings together all communication channels &#8211; voice, e-mail, chat or social media &#8211; in a fluid, intuitive space. Advisors can follow each exchange without loss of context, while <strong>supervisors<\/strong> have a consolidated view of activities and results. <\/p><p>Real-time performance management is one of its main advantages: digiCONTACTS integrates individual and collective indicators, combined with <strong>intelligent alerts<\/strong> capable of instantly identifying call peaks, extended response times or <strong>CSAT<\/strong> variations.<\/p><p>Designed for <strong>rapid implementation<\/strong>, the solution adapts to hybrid organizations thanks to <strong>simplified onboarding<\/strong> and <strong>intuitive handling<\/strong>. It does not replace a CRM, but acts as a complementary, high value-added component, dedicated to relational excellence and the performance of <strong>remote employees<\/strong>. <\/p><p>With <strong>digiCONTACTS<\/strong>, organizations have a concrete lever for structuring, monitoring and perfecting their <strong>telecommuting customer service<\/strong>, in a now borderless organizational model.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de61fc9 elementor-align-left animated-fast elementor-align--mobilecenter elementor-invisible elementor-widget elementor-widget-elementskit-button\" data-id=\"de61fc9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;pulse&quot;,&quot;_animation_delay&quot;:200,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.digicontacts.net\/en\/contact\/\" class=\"elementskit-btn cta-decouvrez-solution whitespace--normal\" id=\"\">\n\t\t\t\t\tDiscover our solution<i class=\"far fa-arrow-alt-circle-right\"><\/i>\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7fa8d621 e-flex e-con-boxed e-con e-parent\" data-id=\"7fa8d621\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ad682dd elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"1ad682dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6378c6f5 elementor-widget elementor-widget-heading\" data-id=\"6378c6f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">6. Ensure fairness, commitment and cohesion among teleworking teams<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4fa4ab25 elementor-widget elementor-widget-text-editor\" data-id=\"4fa4ab25\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pasted=\"true\">In a <strong>remote working<\/strong> model <strong>applied to customer relations<\/strong>, performance relies not only on tools, but also on human cohesion and equitable managerial management. Remoteness sometimes creates a gap between <g id=\"gid_1\">on-site employees<\/g> and those working from home. To guarantee real equality, <strong>organizations<\/strong> must offer the same opportunities for development, recognition and access to information to all <strong>advisors<\/strong>, regardless of where they work.  <\/p><p><strong>Team involvement<\/strong> depends on precise benchmarks: measurable objectives, structuring routines and constant recognition of individual and collective efforts. Gracious feedback after a complex interaction, or highlighting a shared success, boosts <strong>motivation<\/strong>, even from a distance. <\/p><p><strong>Isolation<\/strong> is still a central issue. To remedy this, <g id=\"gid_1\">managers<\/g> need to encourage times of human connection: <g id=\"gid_2\">friendly virtual meetings<\/g>, informal breaks or collaborative exchange spaces. These moments strengthen bonds and nurture a lasting sense of belonging.  <\/p><p>Last but not least, <strong>transparency<\/strong> is a pillar of trust. Regular communication on progress, projects and management decisions encourages a culture of openness and shared responsibility. <\/p><p>By cultivating fairness, recognition and managerial clarity, structures are <a href=\"https:\/\/www.digicontacts.net\/en\/blog\/how-to-improve-customer-relations-methods-tools-and-indicators\/\">transforming telecommuting into a modern, balanced form of collaboration<\/a>, where distance becomes a <strong>lever for collective efficiency<\/strong> rather than a hindrance to cohesion.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-17839e70 e-flex e-con-boxed e-con e-parent\" data-id=\"17839e70\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23b48012 elementor-widget elementor-widget-image\" data-id=\"23b48012\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1536\" height=\"455\" src=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/03\/solution-relation-client-omnicanal-1536x455.webp\" class=\"attachment-1536x1536 size-1536x1536 wp-image-25850\" alt=\"How to set up and improve call center management\" srcset=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/03\/solution-relation-client-omnicanal-1536x455.webp 1536w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/03\/solution-relation-client-omnicanal-300x89.webp 300w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/03\/solution-relation-client-omnicanal-1024x303.webp 1024w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/03\/solution-relation-client-omnicanal-768x227.webp 768w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/03\/solution-relation-client-omnicanal-710x210.webp 710w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/03\/solution-relation-client-omnicanal.webp 2048w\" sizes=\"(max-width: 1536px) 100vw, 1536px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7413857a e-flex e-con-boxed e-con e-parent\" data-id=\"7413857a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-549811da elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"549811da\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e992f22 elementor-widget elementor-widget-heading\" data-id=\"2e992f22\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Conclusion<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6082633c elementor-widget elementor-widget-text-editor\" data-id=\"6082633c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Customer relations teleworking<\/strong> is no longer a constraint, but a real opportunity for<strong>operational excellence<\/strong>. When supported by the <strong>right tools<\/strong>, <strong>rigorous supervision<\/strong> and <strong>fair, humane management<\/strong>, it ensures consistent, even higher quality of service than the traditional model. <\/p><p>Training, equipping and federating remote teams is becoming the winning trio for guaranteeing <strong>customer satisfaction<\/strong> and <strong>collective performance<\/strong>. By placing trust, data and collaboration at the heart of their strategy, companies are transforming telecommuting into a sustainable lever for efficiency and commitment. <\/p><p data-pasted=\"true\">\ud83d\udccc Discover our <a href=\"https:\/\/www.digicontacts.net\/en\/customer-relationship-solution\/need\/teleworking\/\">100% cloud virtual call center software<\/a> to optimize your remote customer service.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-74a8ac77 e-flex e-con-boxed e-con e-parent\" data-id=\"74a8ac77\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-29a7dbb4 elementor-widget elementor-widget-heading\" data-id=\"29a7dbb4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Our latest news<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-333029d elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"333029d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-12a7a19b e-flex e-con-boxed e-con e-parent\" data-id=\"12a7a19b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e0ecd80 elementor-grid-tablet-3 elementor-grid-3 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-card-shadow-yes elementor-posts__hover-gradient elementor-widget elementor-widget-posts\" data-id=\"3e0ecd80\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;cards_columns_tablet&quot;:&quot;3&quot;,&quot;cards_columns&quot;:&quot;3&quot;,&quot;cards_columns_mobile&quot;:&quot;1&quot;,&quot;cards_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:35,&quot;sizes&quot;:[]},&quot;cards_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;cards_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"posts.cards\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-cards elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-32647 post type-post status-publish format-standard has-post-thumbnail hentry category-blog\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.digicontacts.net\/en\/call-numbers-spam-answering-7-levers-to-protect-your-caller-reputation-in-2026\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img decoding=\"async\" width=\"300\" height=\"150\" src=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/03\/scam-300x150.webp\" class=\"attachment-medium size-medium wp-image-32650\" alt=\"\" srcset=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/03\/scam-300x150.webp 300w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/03\/scam-1024x512.webp 1024w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/03\/scam-768x384.webp 768w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/03\/scam-1536x769.webp 1536w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/03\/scam-scaled.webp 1920w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/03\/scam-710x355.webp 710w\" sizes=\"(max-width: 300px) 100vw, 300px\" title=\"\"><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.digicontacts.net\/en\/call-numbers-spam-answering-7-levers-to-protect-your-caller-reputation-in-2026\/\" >\n\t\t\t\tCall numbers, spam, answering: 7 levers to protect your caller reputation in 2026\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>In 2026, it&#8217;s not just your teams that determine your pick-up rate. Smartphones and algorithms filter your calls even before your customers answer them. The\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.digicontacts.net\/en\/call-numbers-spam-answering-7-levers-to-protect-your-caller-reputation-in-2026\/\" aria-label=\"Read more about Call numbers, spam, answering: 7 levers to protect your caller reputation in 2026\" tabindex=\"-1\" >\n\t\t\tRead more \"\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-32449 post type-post status-publish format-standard has-post-thumbnail hentry category-blog\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.digicontacts.net\/en\/blog\/augmented-agent-and-customer-relations-the-benefits-of-ai\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/agent-augmente-et-relation-client-300x200.jpg\" class=\"attachment-medium size-medium wp-image-32457\" alt=\"Agent augment\u00e9 et relation client : les avantages de l\u2019IA en 2026\" srcset=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/agent-augmente-et-relation-client-300x200.jpg 300w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/agent-augmente-et-relation-client-1024x683.jpg 1024w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/agent-augmente-et-relation-client-768x512.jpg 768w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/agent-augmente-et-relation-client-710x473.jpg 710w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/agent-augmente-et-relation-client.jpg 1200w\" sizes=\"(max-width: 300px) 100vw, 300px\" title=\"\"><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.digicontacts.net\/en\/blog\/augmented-agent-and-customer-relations-the-benefits-of-ai\/\" >\n\t\t\t\tAugmented agent and customer relations: the benefits of AI in 2026\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>By 2026, the augmented agent and customer relationship will no longer be a &#8220;concept&#8221;, but an operational standard. With generative AI, intelligent automation and omnichannel\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.digicontacts.net\/en\/blog\/augmented-agent-and-customer-relations-the-benefits-of-ai\/\" aria-label=\"Read more about Augmented agent and customer relations: the benefits of AI in 2026\" tabindex=\"-1\" >\n\t\t\tRead more \"\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-32431 post type-post status-publish format-standard has-post-thumbnail hentry category-blog\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.digicontacts.net\/en\/blog\/ipbx-and-customer-relations-improving-reachability\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/ipbx-et-relation-client-300x200.jpg\" class=\"attachment-medium size-medium wp-image-32462\" alt=\"IPBX et Relation Client : Am\u00e9liorer la joignabilit\u00e9 en 2026\" srcset=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/ipbx-et-relation-client-300x200.jpg 300w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/ipbx-et-relation-client-1024x683.jpg 1024w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/ipbx-et-relation-client-768x512.jpg 768w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/ipbx-et-relation-client-710x473.jpg 710w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/ipbx-et-relation-client.jpg 1200w\" sizes=\"(max-width: 300px) 100vw, 300px\" title=\"\"><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.digicontacts.net\/en\/blog\/ipbx-and-customer-relations-improving-reachability\/\" >\n\t\t\t\tIPBX and Customer Relations : Improving reachability in 2026\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>In 2026, reachability is no longer limited to answering. It is measured across the entire customer journey: accessibility, response time, omnichannel continuity and abandonment rates\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.digicontacts.net\/en\/blog\/ipbx-and-customer-relations-improving-reachability\/\" aria-label=\"Read more about IPBX and Customer Relations : Improving reachability in 2026\" tabindex=\"-1\" >\n\t\t\tRead more \"\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Since the spread of remote working, customer relations jobs have undergone a major transformation [&#8230;].<\/p>\n","protected":false},"author":1,"featured_media":32524,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[37,34],"tags":[],"class_list":["post-31732","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"contentshake_article_id":"","_links":{"self":[{"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/posts\/31732","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/comments?post=31732"}],"version-history":[{"count":0,"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/posts\/31732\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/media\/32524"}],"wp:attachment":[{"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/media?parent=31732"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/categories?post=31732"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/tags?post=31732"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}