{"id":31549,"date":"2025-09-30T10:00:00","date_gmt":"2025-09-30T08:00:00","guid":{"rendered":"https:\/\/www.digicontacts.net\/contact-center-automation-3-key-benefits-to-be-aware-of\/"},"modified":"2025-10-13T13:46:04","modified_gmt":"2025-10-13T11:46:04","slug":"contact-center-automation-3-key-benefits-to-be-aware-of","status":"publish","type":"post","link":"https:\/\/www.digicontacts.net\/en\/blog\/contact-center-automation-3-key-benefits-to-be-aware-of\/","title":{"rendered":"Contact center automation: 3 key benefits to be aware of"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"31549\" class=\"elementor elementor-31549 elementor-31521\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-374f4d70 e-flex e-con-boxed e-con e-parent\" data-id=\"374f4d70\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7380e334 elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents\" data-id=\"7380e334\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;headings_by_tags&quot;:[&quot;h2&quot;],&quot;no_headings_message&quot;:&quot;Aucun titre n\\u2019a \\u00e9t\\u00e9 trouv\\u00e9 sur cette page.&quot;,&quot;marker_view&quot;:&quot;bullets&quot;,&quot;icon&quot;:{&quot;value&quot;:&quot;far fa-circle&quot;,&quot;library&quot;:&quot;fa-regular&quot;},&quot;minimize_box&quot;:&quot;yes&quot;,&quot;minimized_on&quot;:&quot;tablet&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t\t\t\t<div class=\"elementor-toc__header-title\">\n\t\t\t\tContents\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__7380e334\" aria-expanded=\"true\" aria-label=\"Open table of contents\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__7380e334\" aria-expanded=\"true\" aria-label=\"Close table of contents\"><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div id=\"elementor-toc__7380e334\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<i class=\"elementor-toc__spinner eicon-animation-spin eicon-loading\" aria-hidden=\"true\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-27e9c541 e-flex e-con-boxed e-con e-parent\" data-id=\"27e9c541\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-15f9824b elementor-widget elementor-widget-text-editor\" data-id=\"15f9824b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pasted=\"true\">Faced with an ever-increasing number of telephone, e-mail, chat and social network enquiries, more and more companies are opting to optimize their <strong>relationship management<\/strong> through <strong>contact center automation<\/strong>. Much more than just bots or voice scripts, this strategy relies on comprehensive systems, powered by conversational intelligence and connected to <a href=\"https:\/\/www.digicontacts.net\/en\/customer-relationship-solution\/business\/customer-service\/\">customer service software<\/a> (such as help desk, CRM or user portal). <\/p><p>The objective is clear: to offer a fluid service, capable of operating seamlessly, whatever the channel used. Thanks to <strong>the automation of customer service processes<\/strong>, simple requests are handled instantaneously, allowing service teams to concentrate on human-intensive issues. The result: better customer service, faster workflow management, and a clear improvement in response times.  <\/p><p>By <strong>automating<\/strong> certain steps (automatic callback, ticket creation, referral to a virtual agent), <strong>call centers<\/strong> reduce the burden on managers, while maintaining a high level of personalization. This hybrid approach offers each user the right response, at the right time, via the right channel. <\/p><p>In this dossier, you&#8217;ll see how center automation transforms internal dynamics, increases customer satisfaction and plays a direct part in reducing costs. We&#8217;ll also explore the tools to choose, the mistakes to avoid, and the key steps to successfully implementing your own center <strong>automation<\/strong>. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-157e8537 elementor-widget elementor-widget-heading\" data-id=\"157e8537\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What is contact center automation?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-315af4cf elementor-widget elementor-widget-text-editor\" data-id=\"315af4cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: inherit; font-family: inherit; font-size: inherit; font-style: inherit; font-weight: inherit; letter-spacing: inherit; text-align: inherit; text-transform: inherit;\">Automation applied to contact centers refers to all the technologies and processes that enable certain repetitive or time-consuming tasks to be delegated to intelligent systems. Unlike simple digitization, automation aims to automatically execute actions, while orchestrating the flow of interactions across different channels. <\/span><\/p><h3>The three levels of automation :<\/h3><ul><li><strong>Partial automation: <\/strong>certain steps are automated, such as sending a confirmation e-mail.<\/li><li><strong>Complete automation<\/strong>: a process is managed end-to-end without human intervention, for example, resetting a password via an interactive voice response (IVR) server.<\/li><li><p><strong>Intelligent or augmented automation<\/strong>: AI, NLP (natural language processing) or voicebots intervene in real time to analyze, understand and propose a contextualized response, while leaving the final decision to the agent.<\/p><\/li><\/ul><p>The most widely used technologies include RPA (Robotic Process Automation), chatbots, voicebots, semantic analysis tools and generative AI. They are at the heart of modern uses such as automatic call routing, qualification of incoming tickets or detection of emotions in a conversation. <\/p><h3>Examples of automated processes :<\/h3><ul><li><p data-pasted=\"true\">SMS payment reminder.<\/p><\/li><li><p data-pasted=\"true\">Sending satisfaction questionnaires after contact.<\/p><\/li><li><p data-pasted=\"true\">Answers to frequently asked questions via chatbot.<\/p><\/li><li><p data-pasted=\"true\">Automatic assignment of calls according to agent skills.<\/p><\/li><\/ul><h3>Mini-glossary :<\/h3><ul><li><p><strong>RPA<\/strong>: automation of repetitive tasks in business software.<\/p><\/li><li><p><strong>NLP<\/strong>: technology enabling a machine to understand human language.<\/p><\/li><li><p><strong>IVR<\/strong>: interactive voice server to direct calls.<\/p><\/li><\/ul><p>The immediate benefits are clear: time savings, 24\/7 availability, consistent processing and improved customer satisfaction. Platforms such as <strong>digiCONTACTS<\/strong> centralize calls, emails, chat and AI integrations in a single <span data-sheets-root=\"1\" data-pasted=\"true\">\n  <a href=\"https:\/\/www.digicontacts.net\/en\/artificial-intelligence\/\">artificial intelligence solution<\/a>\n<\/span> solution, compatible with all automation logics. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5600a307 elementor-align-left animated-fast elementor-align--mobilecenter elementor-invisible elementor-widget elementor-widget-elementskit-button\" data-id=\"5600a307\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;pulse&quot;,&quot;_animation_delay&quot;:200,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.digicontacts.net\/en\/contact\/\" class=\"elementskit-btn cta-decouvrez-solution whitespace--normal\" id=\"\">\n\t\t\t\t\tDiscover our solution<i class=\"far fa-arrow-alt-circle-right\"><\/i>\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d7e4bd4 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"3d7e4bd4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-74af2c62 e-flex e-con-boxed e-con e-parent\" data-id=\"74af2c62\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-214d698b elementor-widget elementor-widget-heading\" data-id=\"214d698b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why automate your contact center today?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-510f9924 elementor-widget elementor-widget-text-editor\" data-id=\"510f9924\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 data-pasted=\"true\">Lighten the load on the service team<\/h3><p>In a call center, many interactions concern repetitive functions: updating tickets, requesting schedules or tracking shipments. Thanks to systems such as conversational portals or <a href=\"https:\/\/www.digicontacts.net\/en\/blog\/augmented-contact-center-agent-definition-uses-and-benefits\/\">augmented<\/a> agents, these requests are now handled without constant intervention. This allows your team to concentrate on more strategic situations, while reducing the pressure of day-to-day work. The result: a smoother working environment, less stress and <strong>lower staff turnover<\/strong>.   <\/p><h3>Provide better customer service<\/h3><p>Your users expect immediate answers, whatever the time or channel (e-mail, telephone, social networks).<g id=\"gid_0\">Automated assistance<\/g> modules ensure a continuous presence, limiting waiting times. Thanks to<strong>conversational intelligence<\/strong>, exchanges are contextualized and precise. Staff can then focus on requests requiring human support, reinforcing <strong>customer<\/strong> commitment.   <\/p><h3>Optimize operating costs<\/h3><p><a href=\"https:\/\/www.digicontacts.net\/en\/customer-relationship-solution\/business\/contact-center\/\">Call center software<\/a> such as digiCONTACTS can handle a large number of interactions without increasing the number of staff. Workflows are structured, errors reduced and overall <strong>productivity<\/strong> enhanced. In this way, automation becomes a real <strong>business lever<\/strong> for increasing revenues and structuring your <strong>business<\/strong> on a long-term basis.  <\/p><p><strong>digiCONTACTS advantage<\/strong>: In cloud mode, the platform integrates easily into your existing environment, enabling rapid, scalable <strong>implementation<\/strong>, whatever the type of structure.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3486d1d7 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"3486d1d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60dfdfa2 elementor-widget elementor-widget-heading\" data-id=\"60dfdfa2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What processes can be automated in a contact center?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-437316f7 elementor-widget elementor-widget-text-editor\" data-id=\"437316f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Before the call or request (pre-qualification)<\/h3><p>Contact center automation comes into play right from the start of the customer journey. Callers can be automatically identified by their number or history. Depending on the need detected, he or she is directed to the right channel, agent or service. In some cases, a pre-filled form is sent to streamline the exchange and reduce processing time once the contact has been established.   <\/p><h3>During interaction (automated piloting)<\/h3><p>At the heart of the call or chat, automation becomes a true co-pilot. Reports are automatically recorded in the CRM, saving agents time-consuming data entry. Artificial intelligence can suggest live responses adapted to the context, or offer real-time translation to manage multilingual interactions. This enables advisors to focus on the relational dimension and bring more value to each exchange.   <\/p><h3>After interaction (follow-up and reporting)<\/h3><p>Once the exchange is over, automation takes over with essential follow-up actions. Satisfaction surveys can be sent automatically, CRM databases updated in real time, and reminders programmed without human intervention. This continuity guarantees better traceability and sustainable optimization of customer relations.  <\/p><p><strong> digiCONTACTS<\/strong> <strong>advantage<\/strong>: Thanks to its native connectors and integrated automation modules, digiCONTACTS covers the entire customer cycle, from contact to after-sales.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-24c9d846 e-flex e-con-boxed e-con e-parent\" data-id=\"24c9d846\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8538997 e-con-full e-flex e-con e-child\" data-id=\"8538997\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-35c9f03f e-con-full e-flex e-con e-child\" data-id=\"35c9f03f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3a648f11 e-con-full e-flex e-con e-child\" data-id=\"3a648f11\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a62b116 animated-fast elementor-invisible elementor-widget elementor-widget-elementskit-heading\" data-id=\"6a62b116\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-text_center\"><h3 class=\"elementskit-section-subtitle   ekit-heading__subtitle-has-border\">\n\t\t\t\t\t\tFree demonstration\n\t\t\t\t\t<\/h3><h3 class=\"ekit-heading--title elementskit-section-title \">Improve your customer relations <span>start today<\/span>.<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7f054a34 e-con-full e-flex e-con e-child\" data-id=\"7f054a34\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-68fb1e60 elementor-align-left elementor-widget__width-auto animated-fast elementor-align--mobileleft elementor-invisible elementor-widget elementor-widget-elementskit-button\" data-id=\"68fb1e60\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;pulse&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.digicontacts.net\/en\/contact\/\" class=\"elementskit-btn cta-reservez-votre-demo whitespace--normal\" id=\"\">\n\t\t\t\t\tBook your demo<i class=\"far fa-arrow-alt-circle-right\"><\/i>\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-da93fdd e-con-full e-flex e-con e-child\" data-id=\"da93fdd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2472a863 animated-fast elementor-invisible elementor-widget elementor-widget-image\" data-id=\"2472a863\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:200,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/02\/demo-solution-relation-client.png\" class=\"attachment-full size-full wp-image-24341\" alt=\"Free demo customer relationship solution\" srcset=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/02\/demo-solution-relation-client.png 600w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/02\/demo-solution-relation-client-300x200.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a486da e-flex e-con-boxed e-con e-parent\" data-id=\"a486da\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d982fc3 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"d982fc3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-731a7d15 elementor-widget elementor-widget-heading\" data-id=\"731a7d15\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What automation technologies do you need to know about?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71fef05d elementor-widget elementor-widget-text-editor\" data-id=\"71fef05d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Contact center automation is based on a set of complementary technologies that transform the way interactions are managed. Each tool brings its own specific value, and combined, they make the customer journey smoother, while lightening the load on teams. <\/p><ul><li><p><strong>Chatbots<\/strong>: They can be scripted (based on predefined scenarios), enriched by NLP (Natural Language Processing) to understand natural language, or generative to offer contextualized responses. They handle simple and recurring requests autonomously. <\/p><\/li><li><p><strong>Voicebots and intelligent IVR<\/strong>: By integrating voice recognition and AI, these solutions direct calls to the right service, reducing waiting times and improving customer satisfaction.<\/p><\/li><li><p><strong>RPA (Robotic Process Automation)<\/strong>: These software robots automate repetitive administrative tasks, such as data entry, transferring files or updating internal systems.<\/p><\/li><li><p><strong>Predictive analysis<\/strong>: by exploiting historical and real-time data, we can anticipate customer intentions and adapt responses or available resources.<\/p><\/li><li><p><strong>Automatic scoring<\/strong>: Interactions are evaluated according to quality or performance criteria (e.g. relevance of responses, satisfaction rate). This facilitates managerial follow-up. <\/p><\/li><li><p><strong>Orchestration of omnichannel flows<\/strong>: exchanges (calls, e-mails, chat, social networks) are harmonized in a unified logic, with no break in the customer journey.<\/p><\/li><li><p><strong>Real-time dashboards<\/strong>: These give supervisors a clear view of flows, performance and key indicators (resolution rate, average processing time, etc.).<\/p><\/li><\/ul><p><strong> digiCONTACTS<\/strong> <strong>advantage<\/strong>: Its platform is compatible with next-generation AI and natively integrates real-time control tools, offering a flexible ecosystem ready for modern contact centers.<\/p><p><strong>\ud83d\udccc Discover our article on the <a href=\"https:\/\/www.digicontacts.net\/en\/blog\/the-impact-of-artificial-intelligence-on-customer-relations\/\">benefits of artificial intelligence in customer relations<\/a>.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-64fe8997 e-flex e-con-boxed e-con e-parent\" data-id=\"64fe8997\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b366672 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"6b366672\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6687a93e elementor-widget elementor-widget-heading\" data-id=\"6687a93e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Key steps to successful contact center automation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73f05c35 elementor-widget elementor-widget-text-editor\" data-id=\"73f05c35\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Step 1: Audit existing processes<\/h3><p>Before launching a contact center automation project, it&#8217;s essential to analyze current workflows. The audit identifies repetitive tasks (call qualification, data entry) and pinpoints bottlenecks that slow down processing. This step serves as a basis for targeting priority actions.  <\/p><h3>Step 2: Choice of tools and technologies<\/h3><p>The choice of solutions must be aligned with the size of the team, the variety of channels used and the objectives set. Cloud tools, open APIs and scalable technologies guarantee sustainable automation, capable of adapting to future changes in the center. <\/p><h3>Stage 3: Team training and support<\/h3><p>Successful adoption requires education. Informing employees, gradually integrating the tools and gathering their feedback are essential levers. Measuring employee satisfaction enables us to assess impact and reinforce commitment over the long term.  <\/p><p><strong>digiCONTACTS advantage<\/strong>: The platform supports organizations from start to finish, from needs analysis to deployment, with responsive human support and intuitive handling by teams.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2baeb0b9 e-flex e-con-boxed e-con e-parent\" data-id=\"2baeb0b9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1fa8bc13 elementor-widget elementor-widget-image\" data-id=\"1fa8bc13\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/02\/technologie-intelligence-artificielle.png\" class=\"attachment-1536x1536 size-1536x1536 wp-image-24338\" alt=\"Intelligence Artificielle\" srcset=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/02\/technologie-intelligence-artificielle.png 600w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/02\/technologie-intelligence-artificielle-300x200.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-48d2ee9 e-flex e-con-boxed e-con e-parent\" data-id=\"48d2ee9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7025eadc elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"7025eadc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47c3e916 elementor-widget elementor-widget-heading\" data-id=\"47c3e916\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Intelligent automation: towards a balance between human and machine<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-433ee909 elementor-widget elementor-widget-text-editor\" data-id=\"433ee909\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>What AI can&#8217;t do (yet)<\/h3><p>Even if contact center automation is progressing rapidly, certain dimensions remain human. Agents still have an irreplaceable role to play in managing emotions, making decisions in complex situations, and providing the empathy needed to reformulate and soothe a customer. <\/p><h3>How to preserve human value<\/h3><p>Automation must be seen as a lever, not a substitute. Advisors are being repositioned on high value-added missions such as solving sensitive problems or building customer loyalty. This development is helping to improve working conditions, and paves the way for new roles, such as AI coach or augmented supervisor, to guarantee relational quality.  <\/p><h3>New performance indicators<\/h3><p>Contact center automation requires a review of KPIs. Among the most relevant: the rate of resolution without human intervention, the level of fluidity of customer paths, or the rate of adoption of automation tools by teams. These measures reflect the complementarity between AI and humans.  <\/p><p><strong>digiCONTACTS advantage<\/strong>: The platform offers an intelligent balance between human and machine, so that automation remains a tool at the service of agents, and not a constraint.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5962d609 e-flex e-con-boxed e-con e-parent\" data-id=\"5962d609\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a9a6d48 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"5a9a6d48\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18bc815f elementor-widget elementor-widget-heading\" data-id=\"18bc815f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Automating without degrading the quality of customer relations: mission possible<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68b4d7cc elementor-widget elementor-widget-text-editor\" data-id=\"68b4d7cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Contact center automation brings undeniable gains in speed and efficiency. But poorly thought-out deployment can have the opposite effect: frustrated customers, loss of personalization or a feeling of being abandoned by a machine. The key, therefore, lies in a selective and balanced strategy.  <\/p><p>It&#8217;s essential to choose the right processes to automate. Simple, repetitive tasks &#8211; qualifying a call, sending an acknowledgement of receipt, automatic reminders &#8211; are ideal. On the other hand, interactions requiring empathy and understanding should remain in the hands of human agents.  <\/p><p>Maintaining human contact points is essential to preserve trust. A customer must always have the option of being transferred to an advisor if necessary. What&#8217;s more, by personalizing scripts, automated responses and customer paths, we can maintain a human touch despite automation.  <\/p><p>Best practices also include the implementation of supervision mechanisms. Agents must be able to regain control of an interaction if the situation so requires. In addition, regular measurement of customer satisfaction and integration of feedback into workflows enable processes to be adjusted on an ongoing basis.  <\/p><p>So contact center automation doesn&#8217;t have to mean dehumanization, but intelligent optimization.<\/p><p><strong>digiCONTACTS advantage<\/strong>: With its advanced personalization options and customer experience-focused design, digiCONTACTS makes it possible to automate without degrading the relationship, ensuring the right balance between speed and human contact.<\/p><p data-pasted=\"true\"><strong>\ud83d\udccc Discover our article on the <a href=\"https:\/\/www.digicontacts.net\/en\/blog\/the-impact-of-artificial-intelligence-on-customer-relations\/\">benefits of artificial intelligence in customer relations<\/a>.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79799b84 elementor-align-left animated-fast elementor-align--mobilecenter elementor-invisible elementor-widget elementor-widget-elementskit-button\" data-id=\"79799b84\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;pulse&quot;,&quot;_animation_delay&quot;:200,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.digicontacts.net\/en\/contact\/\" class=\"elementskit-btn cta-decouvrez-solution whitespace--normal\" id=\"\">\n\t\t\t\t\tDiscover our solution<i class=\"far fa-arrow-alt-circle-right\"><\/i>\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d234670 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"d234670\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-37d5a753 e-flex e-con-boxed e-con e-parent\" data-id=\"37d5a753\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d0663a3 elementor-widget elementor-widget-heading\" data-id=\"5d0663a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Conclusion<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-388aa6c elementor-widget elementor-widget-text-editor\" data-id=\"388aa6c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Today, contact center automation is a strategic lever for boosting operational performance and improving customer satisfaction. However, it should not be seen as an end in itself, but as a means of simplifying repetitive tasks, streamlining processes and freeing up time for exchanges with a high human value. <\/p><p>Success is based on a progressive methodology: analyze usage, choose the right tools, train teams and continuously adjust based on feedback from customers and agents. This approach guarantees sustainable automation focused on the customer experience. <\/p><p>With an <a href=\"https:\/\/www.digicontacts.net\/en\/artificial-intelligence\/\">artificial intelligence solution<\/a> like digiCONTACTS, you benefit from a smooth, controlled transition that can be adapted to all structures, from SMEs to large contact centers. Automation becomes a real opportunity to rethink your customer relations and optimize your performance. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3f5339ae e-flex e-con-boxed e-con e-parent\" data-id=\"3f5339ae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a726e44 elementor-widget elementor-widget-heading\" data-id=\"7a726e44\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Our latest news<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef5b2fb elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"ef5b2fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1573da94 e-flex e-con-boxed e-con e-parent\" data-id=\"1573da94\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3427ffce elementor-grid-tablet-3 elementor-grid-3 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-card-shadow-yes elementor-posts__hover-gradient elementor-widget elementor-widget-posts\" data-id=\"3427ffce\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;cards_columns_tablet&quot;:&quot;3&quot;,&quot;cards_columns&quot;:&quot;3&quot;,&quot;cards_columns_mobile&quot;:&quot;1&quot;,&quot;cards_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:35,&quot;sizes&quot;:[]},&quot;cards_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;cards_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"posts.cards\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-cards elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-32647 post type-post status-publish format-standard has-post-thumbnail hentry category-blog\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.digicontacts.net\/en\/call-numbers-spam-answering-7-levers-to-protect-your-caller-reputation-in-2026\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img decoding=\"async\" width=\"300\" height=\"150\" src=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/03\/scam-300x150.webp\" class=\"attachment-medium size-medium wp-image-32650\" alt=\"\" srcset=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/03\/scam-300x150.webp 300w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/03\/scam-1024x512.webp 1024w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/03\/scam-768x384.webp 768w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/03\/scam-1536x769.webp 1536w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/03\/scam-scaled.webp 1920w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/03\/scam-710x355.webp 710w\" sizes=\"(max-width: 300px) 100vw, 300px\" title=\"\"><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.digicontacts.net\/en\/call-numbers-spam-answering-7-levers-to-protect-your-caller-reputation-in-2026\/\" >\n\t\t\t\tCall numbers, spam, answering: 7 levers to protect your caller reputation in 2026\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>In 2026, it&#8217;s not just your teams that determine your pick-up rate. Smartphones and algorithms filter your calls even before your customers answer them. The\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.digicontacts.net\/en\/call-numbers-spam-answering-7-levers-to-protect-your-caller-reputation-in-2026\/\" aria-label=\"Read more about Call numbers, spam, answering: 7 levers to protect your caller reputation in 2026\" tabindex=\"-1\" >\n\t\t\tRead more \"\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-32449 post type-post status-publish format-standard has-post-thumbnail hentry category-blog\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.digicontacts.net\/en\/blog\/augmented-agent-and-customer-relations-the-benefits-of-ai\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/agent-augmente-et-relation-client-300x200.jpg\" class=\"attachment-medium size-medium wp-image-32457\" alt=\"Agent augment\u00e9 et relation client : les avantages de l\u2019IA en 2026\" srcset=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/agent-augmente-et-relation-client-300x200.jpg 300w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/agent-augmente-et-relation-client-1024x683.jpg 1024w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/agent-augmente-et-relation-client-768x512.jpg 768w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/agent-augmente-et-relation-client-710x473.jpg 710w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/agent-augmente-et-relation-client.jpg 1200w\" sizes=\"(max-width: 300px) 100vw, 300px\" title=\"\"><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.digicontacts.net\/en\/blog\/augmented-agent-and-customer-relations-the-benefits-of-ai\/\" >\n\t\t\t\tAugmented agent and customer relations: the benefits of AI in 2026\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>By 2026, the augmented agent and customer relationship will no longer be a &#8220;concept&#8221;, but an operational standard. With generative AI, intelligent automation and omnichannel\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.digicontacts.net\/en\/blog\/augmented-agent-and-customer-relations-the-benefits-of-ai\/\" aria-label=\"Read more about Augmented agent and customer relations: the benefits of AI in 2026\" tabindex=\"-1\" >\n\t\t\tRead more \"\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-32431 post type-post status-publish format-standard has-post-thumbnail hentry category-blog\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.digicontacts.net\/en\/blog\/ipbx-and-customer-relations-improving-reachability\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/ipbx-et-relation-client-300x200.jpg\" class=\"attachment-medium size-medium wp-image-32462\" alt=\"IPBX et Relation Client : Am\u00e9liorer la joignabilit\u00e9 en 2026\" srcset=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/ipbx-et-relation-client-300x200.jpg 300w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/ipbx-et-relation-client-1024x683.jpg 1024w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/ipbx-et-relation-client-768x512.jpg 768w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/ipbx-et-relation-client-710x473.jpg 710w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/ipbx-et-relation-client.jpg 1200w\" sizes=\"(max-width: 300px) 100vw, 300px\" title=\"\"><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.digicontacts.net\/en\/blog\/ipbx-and-customer-relations-improving-reachability\/\" >\n\t\t\t\tIPBX and Customer Relations : Improving reachability in 2026\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>In 2026, reachability is no longer limited to answering. It is measured across the entire customer journey: accessibility, response time, omnichannel continuity and abandonment rates\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.digicontacts.net\/en\/blog\/ipbx-and-customer-relations-improving-reachability\/\" aria-label=\"Read more about IPBX and Customer Relations : Improving reachability in 2026\" tabindex=\"-1\" >\n\t\t\tRead more \"\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Faced with increasing numbers of telephone, e-mail, chat and social networking contacts, more and more companies are opting to optimize their customer relationship management [&#8230;].<\/p>\n","protected":false},"author":1,"featured_media":32571,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[37],"tags":[],"class_list":["post-31549","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"contentshake_article_id":"","jetpack_publicize_connections":[],"_links":{"self":[{"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/posts\/31549","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/comments?post=31549"}],"version-history":[{"count":0,"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/posts\/31549\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/media\/32571"}],"wp:attachment":[{"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/media?parent=31549"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/categories?post=31549"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/tags?post=31549"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}