{"id":28822,"date":"2024-07-22T10:00:06","date_gmt":"2024-07-22T08:00:06","guid":{"rendered":"https:\/\/www.digicontacts.net\/bank-customer-relations-putting-the-customer-at-the-heart-of-our-strategy\/"},"modified":"2025-12-03T17:08:47","modified_gmt":"2025-12-03T16:08:47","slug":"bank-customer-relations-putting-the-customer-at-the-heart-of-your-strategy","status":"publish","type":"post","link":"https:\/\/www.digicontacts.net\/en\/blog\/bank-customer-relations-putting-the-customer-at-the-heart-of-your-strategy\/","title":{"rendered":"How we put customers at the core of our banking strategy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"28822\" class=\"elementor elementor-28822 elementor-26660\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45b26abc e-flex e-con-boxed e-con e-parent\" data-id=\"45b26abc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-914a15b elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents\" data-id=\"914a15b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;headings_by_tags&quot;:[&quot;h2&quot;],&quot;no_headings_message&quot;:&quot;Aucun titre n\\u2019a \\u00e9t\\u00e9 trouv\\u00e9 sur cette page.&quot;,&quot;marker_view&quot;:&quot;bullets&quot;,&quot;icon&quot;:{&quot;value&quot;:&quot;far fa-circle&quot;,&quot;library&quot;:&quot;fa-regular&quot;},&quot;minimize_box&quot;:&quot;yes&quot;,&quot;minimized_on&quot;:&quot;tablet&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t\t\t\t<div class=\"elementor-toc__header-title\">\n\t\t\t\tContents\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__914a15b\" aria-expanded=\"true\" aria-label=\"Open table of contents\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__914a15b\" aria-expanded=\"true\" aria-label=\"Close table of contents\"><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div id=\"elementor-toc__914a15b\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<i class=\"elementor-toc__spinner eicon-animation-spin eicon-loading\" aria-hidden=\"true\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-42f8943 e-flex e-con-boxed e-con e-parent\" data-id=\"42f8943\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5561817e elementor-widget elementor-widget-text-editor\" data-id=\"5561817e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>At a time when digitalization is gaining the upper hand, the human dimension remains a key element, particularly in the banking sector. Trust, the cornerstone of any relationship, can only be established if the customer feels listened to, understood and valued. The <strong>customer-bank relationship<\/strong> is therefore crucial these days.    <\/p><p>Today&#8217;s users are more informed and have higher expectations than ever before. They demand personalized, fast and efficient functions. Ignoring this reality can be risky for a <strong>banking institution<\/strong>. On the other hand, a well thought-out, user-centric strategy can not only retain existing customers, but also attract new ones through word-of-mouth. New technologies, such as <a href=\"https:\/\/www.digicontacts.net\/en\/customer-relationship-solution\/sector\/insurance-banking\/\">contact center software for banks<\/a>, can help institutions improve customer relations.    <\/p><p>The aim of this article is to guide financial institutions, customer service managers and customer advisors through the various steps involved in perfecting their customer contact management. Because one thing is certain: in the competitive world of banking, it&#8217;s the<strong>customer experience<\/strong> that will make the difference. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41af8fcc elementor-widget elementor-widget-heading\" data-id=\"41af8fcc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What are the fundamentals of customer relations?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37043eee elementor-widget elementor-widget-text-editor\" data-id=\"37043eee\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Customer relations<\/strong> are rooted in several fundamentals that guarantee healthy, productive interaction between a company and its users. Let&#8217;s examine these fundamentals through the lens of a relationship between a banking institution and its customers.<\/p><ol><li><strong>Trust<\/strong>: At the heart of any relationship, trust is paramount. For a bank, this means guaranteeing the security of user data, being transparent about fees, and honoring its commitments.<\/li><li><strong>Understanding<\/strong>: A bank must seek to understand its customer&#8217;s specific requirements in order to offer appropriate solutions, whether for loans, savings or investments.<\/li><li><strong>Communication<\/strong>: Clear and regular communication is essential. Users need to be informed of changes, offers, and have open channels to ask questions or raise concerns.<\/li><li><strong>Accessibility<\/strong>: In the modern world, users expect to be able to access their banking services at any time, whether via an app, a website or a telephone helpline.<\/li><li><strong>Proactivity<\/strong>: Anticipating customers&#8217; requests, offering new products or features before they ask for them reinforces loyalty and shows that the banking institution values their relationship.<\/li><\/ol><p>By mastering these fundamentals, <strong>financial institutions<\/strong> can ensure that they maintain solid, beneficial and lasting contact with their customers.<\/p><h3 class=\"ekit-heading--title elementskit-section-title \">Building customer loyalty through good customer relations<\/h3><p>In the banking sector, competition is fierce. With an abundance of products and services on offer, <strong>customer loyalty<\/strong> is no longer based solely on rates and services.<\/p><p>It&#8217;s the <a href=\"https:\/\/www.digicontacts.net\/en\/blog\/customer-relationship-challenges-6-key-challenges\/\">quality of the customer-bank relationship<\/a> that stands out as a decisive factor. Indeed, a banking institution that is more receptive, understands and responds to the specific needs of its customers wins their trust.<\/p><p>For example, a bank that launches an innovative loyalty program, offering personalized benefits based on transaction history, can increase its retention rate by 20%. Research shows that a loyal customer is also an ambassador, often recommending a <strong>financial institution<\/strong> to friends and family.<\/p><h3 class=\"ekit-heading--title elementskit-section-title \">Stand out from the competition through customer relations<\/h3><p>In a saturated banking landscape, offering similar services is no longer enough. Real differentiation comes from<strong> customer know-how<\/strong>. By putting the customer at the heart of its actions, a bank can create unique added value. For example, by introducing a personalized advice service 24 hours a day, responding instantly to its customers&#8217; financial concerns. This approach can earn a bank strong recognition and a distinct edge in a competitive market. It&#8217;s a proven fact that a strong, authentic customer bond leads not only to <strong>satisfaction<\/strong>, but also to a strong, distinguished brand identity.<\/p><h3 class=\"ekit-heading--title elementskit-section-title \">Bank customer relations: Consumers want to be heard<\/h3><p>In our digital age, consumers want more than ever to be heard and considered. <a href=\"https:\/\/www.fbf.fr\/fr\/communique_de_presse\/etude-fbf-ifop-2023-les-francais-leur-banque-leurs-attentes-la-banque-relationnelle-reconnue-par-les-francais\/\" target=\"_blank\" rel=\"noopener\">According to a recent study, 80% of customers would be willing to switch banks for a better customer experience.<\/a><\/p><p>Listening is the essence of a successful customer connection. It enables banks to understand changing expectations and adapt their services accordingly.<\/p><p>By actively listening, banks can anticipate needs, <strong>strengthen loyalty<\/strong> and respond effectively to market demands.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-48395ebc e-flex e-con-boxed e-con e-parent\" data-id=\"48395ebc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7605c7da e-con-full e-flex e-con e-child\" data-id=\"7605c7da\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-58cd3afb e-con-full e-flex e-con e-child\" data-id=\"58cd3afb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-13422203 e-con-full e-flex e-con e-child\" data-id=\"13422203\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51c78f89 animated-fast elementor-invisible elementor-widget elementor-widget-elementskit-heading\" data-id=\"51c78f89\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-text_center\"><h3 class=\"elementskit-section-subtitle   ekit-heading__subtitle-has-border\">\n\t\t\t\t\t\tFree demonstration\n\t\t\t\t\t<\/h3><h3 class=\"ekit-heading--title elementskit-section-title \">Improve your customer relations <span>start today<\/span>.<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5ca29471 e-con-full e-flex e-con e-child\" data-id=\"5ca29471\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-660af0ab elementor-align-left elementor-widget__width-auto animated-fast elementor-align--mobileleft elementor-invisible elementor-widget elementor-widget-elementskit-button\" data-id=\"660af0ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;pulse&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.digicontacts.net\/en\/contact\/\" class=\"elementskit-btn cta-reservez-votre-demo whitespace--normal\" id=\"\">\n\t\t\t\t\tBook your demo<i class=\"far fa-arrow-alt-circle-right\"><\/i>\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7c983822 e-con-full e-flex e-con e-child\" data-id=\"7c983822\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-487eb87f animated-fast elementor-invisible elementor-widget elementor-widget-image\" data-id=\"487eb87f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:200,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/02\/demo-solution-relation-client.png\" class=\"attachment-full size-full wp-image-24341\" alt=\"Free demo customer relationship solution\" srcset=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/02\/demo-solution-relation-client.png 600w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/02\/demo-solution-relation-client-300x200.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2bb8211 e-flex e-con-boxed e-con e-parent\" data-id=\"2bb8211\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-467f1a02 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"467f1a02\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d33f3a9 elementor-widget elementor-widget-heading\" data-id=\"2d33f3a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What are the key issues in customer experience?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1916b338 elementor-widget elementor-widget-text-editor\" data-id=\"1916b338\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Today, customer experience is at the heart of every company&#8217;s concerns. In the banking sector, this know-how translates into a multitude of vital issues: <\/p><ol><li><strong>Customer loyalty<\/strong>: A positive customer experience strengthens customer loyalty. In a competitive banking world, retaining customers is as crucial as acquiring new ones. <\/li><li><strong>Acquiring new customers<\/strong>: Word-of-mouth, amplified by social networks, can work in a bank&#8217;s favor or against it. Excellent customer expertise is the best ambassador for attracting new customers. <\/li><li><strong>Cost optimization<\/strong>: A satisfied customer makes fewer demands on customer service, reduces complaint costs and avoids costly disputes.<\/li><li><strong>Differentiation<\/strong>: In a sector where offers may appear similar, customer know-how can be a real competitive advantage, enabling a bank to stand out from the crowd.<\/li><li><strong>Innovation<\/strong>: By listening to its customers, the bank can anticipate their needs and develop innovative services, thereby guaranteeing its long-term future.<\/li><\/ol><p>Finally, the<strong> customer experience <\/strong>is more than just a simple interaction; it encompasses the entire customer journey, from subscribing to a service to using it on a daily basis, and largely determines a bank&#8217;s long-term success.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-143123f7 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"143123f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f5b2d41 elementor-widget elementor-widget-heading\" data-id=\"1f5b2d41\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How do you deliver a quality customer experience?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a4bfa54 elementor-widget elementor-widget-text-editor\" data-id=\"6a4bfa54\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To deliver a memorable customer experience, here are a few key steps:<\/p><ol><li><strong>Active listening<\/strong>: Use surveys and feedback sessions to gather customer opinions.<\/li><li><strong>Ongoing training<\/strong>: Ensure that staff are regularly trained in customer service best practices.<\/li><li><strong>Digitization<\/strong>: Invest in <a href=\"https:\/\/www.digicontacts.net\/en\/customer-relationship-solution\/sector\/insurance-banking\/\">specialized banking customer relationship software<\/a> for smooth, intuitive interaction.<\/li><li><strong>Customization<\/strong>: tailor your services to the specific needs of each customer.<\/li><li><strong>Rapid resolution<\/strong>: Address customer concerns as quickly as possible.<\/li><\/ol><p>By following these steps, every interaction becomes an opportunity to strengthen <strong>customer<\/strong> faith and <strong>satisfaction<\/strong>.<\/p><h3 class=\"ekit-heading--title elementskit-section-title \">1.integrate the omnichannel customer journey into your strategy<\/h3><p>Integrating the omnichannel customer journey is essential for a modern bank. This <a href=\"https:\/\/fr.wikipedia.org\/wiki\/Strat%C3%A9gie_omnicanale\" target=\"_blank\" rel=\"noopener\">strategy consists of offering a fluid, consistent customer experience<\/a> across all points of contact, whether physical or digital. It makes it possible to follow the customer&#8217;s journey, anticipating their needs and meeting their expectations.<\/p><p>The use of <a href=\"https:\/\/www.digicontacts.net\/en\/customer-relationship-solution\/need\/omnichannel\/\">omnichannel customer relationship management software<\/a> facilitates this approach, by centralizing information and guaranteeing continuity of service. By adopting this approach, banks can not only improve <strong>customer satisfaction<\/strong>, but also boost their overall performance.<\/p><h3 class=\"ekit-heading--title elementskit-section-title \">2.continue to improve customer relations within the bank<\/h3><p>Adopting a better bond with the customer goes beyond simply implementing new methods or technologies, it requires a cultural revolution. Banks need to move away from traditional methods and adopt a <strong>customer-centric<\/strong> mindset.<\/p><p>For example, by reinforcing internal training and promoting open communication to create a culture of active understanding. This cultural change can lead to a marked improvement in <strong>customer<\/strong> loyalty and <strong>satisfaction<\/strong>, showing that success lies as much in shared values as in processes.<\/p><h3 class=\"ekit-heading--title elementskit-section-title \">3 Making it easier for customers to do business with banks<\/h3><p>In the digital age, users aspire to easier, more direct banking contact. Simplicity increases conviction, reduces frustration and encourages loyalty.<\/p><p>A streamlined, clear and hassle-free approach can directly influence the <strong>customer<\/strong>&#8216;s decision, amplifying sales opportunities for the bank.<\/p><h3 class=\"ekit-heading--title elementskit-section-title \">4.continue to innovate in customer service technology<\/h3><p>Faced with the emergence of neo-banks, traditional banks are lagging far behind in terms of <strong>user<\/strong> understanding. However, initiatives do exist. With targeted investment in technology and training, these banks can redefine their relationships and make up for their receptiveness deficit.<\/p><p>In our case study, we <a href=\"https:\/\/www.digicontacts.net\/en\/case-studies\/societe-generale\/\">explain how digiCONTACTS implemented Vocalia, an interactive voice server for Soci\u00e9t\u00e9 G\u00e9n\u00e9rale<\/a>, and its impact on customer relations.<\/p><h3 class=\"ekit-heading--title elementskit-section-title \">5.communicate clearly and positively<\/h3><p>Simplified, positive communication is crucial to strengthening the customer relationship within a bank. For example, using clear, encouraging language to inform customers avoids misunderstandings and builds trust.<\/p><p>Case studies show that this approach increases customer <strong>satisfaction<\/strong> and retention. Adopting a positive, understandable tone not only resolves problems effectively, but also enhances interactions, creating a more pleasant, constructive experience.<\/p><h3 class=\"ekit-heading--title elementskit-section-title \">6.organize incoming requests and prioritize them intelligently<\/h3><p>Prioritizing customer requests is crucial for any bank wishing to excel in <strong>customer service<\/strong>. For example, by implementing a sorting system that processes urgent requests first, improving user satisfaction in critical situations.<\/p><p>A recent study has shown that a rapid response to priority requests increases customer loyalty and strengthens faith in the institution. So, by assessing and responding appropriately to needs, banks can significantly strengthen their ties with their customers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-385cd5e4 e-flex e-con-boxed e-con e-parent\" data-id=\"385cd5e4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b34f34d elementor-widget elementor-widget-image\" data-id=\"3b34f34d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1536\" height=\"455\" src=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/03\/solution-relation-client-omnicanal-1536x455.webp\" class=\"attachment-1536x1536 size-1536x1536 wp-image-25850\" alt=\"How to set up and improve call center management\" srcset=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/03\/solution-relation-client-omnicanal-1536x455.webp 1536w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/03\/solution-relation-client-omnicanal-300x89.webp 300w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/03\/solution-relation-client-omnicanal-1024x303.webp 1024w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/03\/solution-relation-client-omnicanal-768x227.webp 768w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/03\/solution-relation-client-omnicanal-710x210.webp 710w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/03\/solution-relation-client-omnicanal.webp 2048w\" sizes=\"(max-width: 1536px) 100vw, 1536px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2b4954e3 e-flex e-con-boxed e-con e-parent\" data-id=\"2b4954e3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-346eff5d elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"346eff5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f1503be elementor-widget elementor-widget-heading\" data-id=\"7f1503be\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Invest in customer relationship management software<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-328d576e elementor-widget elementor-widget-text-editor\" data-id=\"328d576e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In an increasingly competitive banking world, every interaction with the customer counts. So, to optimize these exchanges and ensure optimum satisfaction, it becomes imperative to invest in <a href=\"https:\/\/www.digicontacts.net\/en\/customer-relationship-solution\/sector\/insurance-banking\/\">customer relationship management software dedicated to banks<\/a>. <\/p><p>Firstly, an appropriate <strong>customer contact management <\/strong>solution centralizes all customer information, making data access quick and easy for bank staff. This centralization guarantees a coherent, personalized response to each user, reinforcing their convictions and loyalty. <\/p><p>What&#8217;s more, the integration of <a href=\"https:\/\/fr.wikipedia.org\/wiki\/Serveur_vocal_interactif\" target=\"_blank\" rel=\"noopener\">IVR (Interactive Voice Response) technology<\/a> adds a new dimension to user contact.  <\/p><p><a href=\"https:\/\/www.digicontacts.net\/en\/customer-relationship-solution\/need\/interactive-voice-server\/\">IVR software<\/a> is a tool that enables users to interact with an automated system via voice commands or telephone buttons, offering 24\/7 availability for certain common requests. This reduces waiting times, optimizes request management and enables better allocation of human resources. <\/p><p>In short, investing in <strong>customer relationship management<\/strong> software adapted to the banking world is a strategic decision to improve customer relations and stand out in today&#8217;s banking landscape.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3d3d11 elementor-align-left animated-fast elementor-align--mobilecenter elementor-invisible elementor-widget elementor-widget-elementskit-button\" data-id=\"d3d3d11\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;pulse&quot;,&quot;_animation_delay&quot;:200,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.digicontacts.net\/en\/contact\/\" class=\"elementskit-btn cta-decouvrez-solution whitespace--normal\" id=\"\">\n\t\t\t\t\tDiscover our solution<i class=\"far fa-arrow-alt-circle-right\"><\/i>\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-548830df e-flex e-con-boxed e-con e-parent\" data-id=\"548830df\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-366e6f5d elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"366e6f5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b0e4fab elementor-widget elementor-widget-heading\" data-id=\"1b0e4fab\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Conclusion<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28f9a45 elementor-widget elementor-widget-text-editor\" data-id=\"28f9a45\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Over the course of this article, we&#8217;ve explored the vital importance of the <strong>customer-bank relationship<\/strong>. Whether through loyalty, understanding or the adoption of digital solutions, such as our <a href=\"https:\/\/www.digicontacts.net\/en\/customer-relationship-solution\/sector\/insurance-banking\/\">contact center software for banks<\/a>, the stakes are clear: build and maintain a relationship of trust with the user. <\/p><p>Prioritizing requests, communicating clearly and embracing omnichannel logic are all levers that can be used to stand out in this competitive sector.<\/p><p>For banks, it&#8217;s no longer a time for reflection, but for action. Every institution has the capacity to transform its interactions and strengthen its ties with its customers. We hope these tips will guide you in this direction. Now it&#8217;s up to you to put them into practice and reap the rewards of quality customer contact.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-637ca6d9 e-flex e-con-boxed e-con e-parent\" data-id=\"637ca6d9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5f343463 elementor-widget elementor-widget-heading\" data-id=\"5f343463\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Our latest news<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a6fe3b3 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"6a6fe3b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2734cf19 e-flex e-con-boxed e-con e-parent\" data-id=\"2734cf19\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5e3a5d31 elementor-grid-tablet-3 elementor-grid-3 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-card-shadow-yes elementor-posts__hover-gradient elementor-widget elementor-widget-posts\" data-id=\"5e3a5d31\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;cards_columns_tablet&quot;:&quot;3&quot;,&quot;cards_columns&quot;:&quot;3&quot;,&quot;cards_columns_mobile&quot;:&quot;1&quot;,&quot;cards_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:35,&quot;sizes&quot;:[]},&quot;cards_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;cards_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"posts.cards\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-cards elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-32647 post type-post status-publish format-standard has-post-thumbnail hentry category-blog\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.digicontacts.net\/en\/call-numbers-spam-answering-7-levers-to-protect-your-caller-reputation-in-2026\/\" tabindex=\"-1\"><div class=\"elementor-post__thumbnail\"><img decoding=\"async\" width=\"300\" height=\"150\" src=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/03\/scam-300x150.webp\" class=\"attachment-medium size-medium wp-image-32650\" alt=\"\" srcset=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/03\/scam-300x150.webp 300w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/03\/scam-1024x512.webp 1024w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/03\/scam-768x384.webp 768w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/03\/scam-1536x769.webp 1536w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/03\/scam-scaled.webp 1920w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/03\/scam-710x355.webp 710w\" sizes=\"(max-width: 300px) 100vw, 300px\" title=\"\"><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.digicontacts.net\/en\/call-numbers-spam-answering-7-levers-to-protect-your-caller-reputation-in-2026\/\">\n\t\t\t\tCall numbers, spam, answering: 7 levers to protect your caller reputation in 2026\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>In 2026, it&#8217;s not just your teams that determine your pick-up rate. Smartphones and algorithms filter your calls even before your customers answer them. The\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.digicontacts.net\/en\/call-numbers-spam-answering-7-levers-to-protect-your-caller-reputation-in-2026\/\" aria-label=\"Read more about Call numbers, spam, answering: 7 levers to protect your caller reputation in 2026\" tabindex=\"-1\">\n\t\t\tRead more \"\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-32449 post type-post status-publish format-standard has-post-thumbnail hentry category-blog\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.digicontacts.net\/en\/blog\/augmented-agent-and-customer-relations-the-benefits-of-ai\/\" tabindex=\"-1\"><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/agent-augmente-et-relation-client-300x200.jpg\" class=\"attachment-medium size-medium wp-image-32457\" alt=\"Agent augment\u00e9 et relation client : les avantages de l\u2019IA en 2026\" srcset=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/agent-augmente-et-relation-client-300x200.jpg 300w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/agent-augmente-et-relation-client-1024x683.jpg 1024w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/agent-augmente-et-relation-client-768x512.jpg 768w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/agent-augmente-et-relation-client-710x473.jpg 710w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/agent-augmente-et-relation-client.jpg 1200w\" sizes=\"(max-width: 300px) 100vw, 300px\" title=\"\"><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.digicontacts.net\/en\/blog\/augmented-agent-and-customer-relations-the-benefits-of-ai\/\">\n\t\t\t\tAugmented agent and customer relations: the benefits of AI in 2026\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>By 2026, the augmented agent and customer relationship will no longer be a &#8220;concept&#8221;, but an operational standard. With generative AI, intelligent automation and omnichannel\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.digicontacts.net\/en\/blog\/augmented-agent-and-customer-relations-the-benefits-of-ai\/\" aria-label=\"Read more about Augmented agent and customer relations: the benefits of AI in 2026\" tabindex=\"-1\">\n\t\t\tRead more \"\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-32431 post type-post status-publish format-standard has-post-thumbnail hentry category-blog\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.digicontacts.net\/en\/blog\/ipbx-and-customer-relations-improving-reachability\/\" tabindex=\"-1\"><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/ipbx-et-relation-client-300x200.jpg\" class=\"attachment-medium size-medium wp-image-32462\" alt=\"IPBX et Relation Client : Am\u00e9liorer la joignabilit\u00e9 en 2026\" srcset=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/ipbx-et-relation-client-300x200.jpg 300w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/ipbx-et-relation-client-1024x683.jpg 1024w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/ipbx-et-relation-client-768x512.jpg 768w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/ipbx-et-relation-client-710x473.jpg 710w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/ipbx-et-relation-client.jpg 1200w\" sizes=\"(max-width: 300px) 100vw, 300px\" title=\"\"><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.digicontacts.net\/en\/blog\/ipbx-and-customer-relations-improving-reachability\/\">\n\t\t\t\tIPBX and Customer Relations : Improving reachability in 2026\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>In 2026, reachability is no longer limited to answering. It is measured across the entire customer journey: accessibility, response time, omnichannel continuity and abandonment rates\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.digicontacts.net\/en\/blog\/ipbx-and-customer-relations-improving-reachability\/\" aria-label=\"Read more about IPBX and Customer Relations : Improving reachability in 2026\" tabindex=\"-1\">\n\t\t\tRead more \"\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>At a time when digitalization is gaining the upper hand, the human dimension remains a key element, particularly in the banking sector. Trust, the cornerstone of any relationship, can only be established if the customer [&#8230;] <\/p>\n","protected":false},"author":1,"featured_media":26664,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[34],"tags":[],"class_list":["post-28822","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"contentshake_article_id":"","jetpack_publicize_connections":[],"_links":{"self":[{"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/posts\/28822","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/comments?post=28822"}],"version-history":[{"count":0,"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/posts\/28822\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/media\/26664"}],"wp:attachment":[{"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/media?parent=28822"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/categories?post=28822"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/tags?post=28822"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}