{"id":28665,"date":"2024-01-01T08:00:12","date_gmt":"2024-01-01T07:00:12","guid":{"rendered":"https:\/\/www.digicontacts.net\/air-france-international-ip-call-collection\/"},"modified":"2025-07-08T16:27:13","modified_gmt":"2025-07-08T14:27:13","slug":"air-france-international-ip-call-collection","status":"publish","type":"post","link":"https:\/\/www.digicontacts.net\/en\/case-studies\/air-france\/","title":{"rendered":"Air France: International IP call collection."},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"28665\" class=\"elementor elementor-28665 elementor-25274\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bbc4f69 e-flex e-con-boxed e-con e-parent\" data-id=\"bbc4f69\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dba05ac elementor-widget elementor-widget-heading\" data-id=\"dba05ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Introducing Air France<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-019c87e e-flex e-con-boxed e-con e-parent\" data-id=\"019c87e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3e47b23 e-con-full e-flex e-con e-child\" data-id=\"3e47b23\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b9c10e elementor-widget elementor-widget-image\" data-id=\"4b9c10e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"470\" height=\"270\" src=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/03\/air-france.webp\" class=\"attachment-large size-large wp-image-25288\" alt=\"Air France\" srcset=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/03\/air-france.webp 470w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/03\/air-france-300x172.webp 300w\" sizes=\"(max-width: 470px) 100vw, 470px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6fedbea e-con-full e-flex e-con e-child\" data-id=\"6fedbea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-806e191 elementor-widget elementor-widget-text-editor\" data-id=\"806e191\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Founded in 1933, <span style=\"color: #000000;\">Air France is France&#8217;s leading airline<\/span> and, along with KLM, one of the world&#8217;s leading airlines in terms of sales and passengers carried.<\/p><p>Its activities are divided between passenger air transport, its core business, freight, aircraft maintenance and servicing, the related fields of catering (airline catering) through its Servair subsidiary, and services through Air France Consulting.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6a9e0e5 e-flex e-con-boxed e-con e-parent\" data-id=\"6a9e0e5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3449771 elementor-widget elementor-widget-heading\" data-id=\"3449771\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why did you choose digiCONTACTS?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-449572a e-flex e-con-boxed e-con e-parent\" data-id=\"449572a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c03a6e elementor-widget elementor-widget-text-editor\" data-id=\"9c03a6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Our mission:<\/h3><p>Implementation of a VoIP infrastructure that enables Air France to select calls and redistribute them to the right skills without changing local structures.<\/p><h3>Our comments:  <\/h3><ul><li>Incoming administrative calls are handled directly by the branch.<\/li><li>Incoming customer service calls are first processed by the Orange Business Services IVR solution, which qualifies the calls before redistributing them to the various call centers via Bluelink.<\/li><\/ul><h3>Highlights:<\/h3><ul><li><div>24-hour maintenance.<\/div><\/li><li><div>Simplify management of your telecom infrastructure.<\/div><\/li><li><div>Centralization of voice flows.<\/div><\/li><li><div>Emergency PSTN (Public Switched Telephone Network).<\/div><\/li><li><div>Immediate savings on international communications.<\/div><\/li><li><div>Statistics on incoming calls.<\/div><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2e129fa e-flex e-con-boxed e-con e-parent\" data-id=\"2e129fa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b9b92b elementor-widget elementor-widget-image\" data-id=\"3b9b92b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"991\" height=\"476\" src=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/03\/schema-af-klm.webp\" class=\"attachment-large size-large wp-image-25291\" alt=\"Air France et KLM\" srcset=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/03\/schema-af-klm.webp 991w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/03\/schema-af-klm-300x144.webp 300w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/03\/schema-af-klm-768x369.webp 768w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/03\/schema-af-klm-710x341.webp 710w\" sizes=\"(max-width: 991px) 100vw, 991px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0826971 e-flex e-con-boxed e-con e-parent\" data-id=\"0826971\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-48fc75f e-con-full e-flex e-con e-child\" data-id=\"48fc75f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-575eb82 elementor-widget__width-initial animated-fast elementor-invisible elementor-widget elementor-widget-elementskit-heading\" data-id=\"575eb82\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_center   ekit_heading_tablet-   ekit_heading_mobile-\"><h3 class=\"elementskit-section-subtitle   ekit-heading__subtitle-has-border\">\n\t\t\t\t\t\tFree demonstration\n\t\t\t\t\t<\/h3><h2 class=\"ekit-heading--title elementskit-section-title \">Improve <span>your customer relations<\/span> today.<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45fd34b elementor-align-left elementor-widget__width-auto animated-fast elementor-align--mobileleft elementor-invisible elementor-widget elementor-widget-elementskit-button\" data-id=\"45fd34b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;pulse&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.digicontacts.net\/en\/contact\/\" class=\"elementskit-btn cta-reservez-votre-demo whitespace--normal\" id=\"\">\n\t\t\t\t\tBook your demo<i class=\"far fa-arrow-alt-circle-right\"><\/i>\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Introducing Air France Founded in 1933, Air France is France&#8217;s leading airline and, along with KLM, one of the world&#8217;s leading airlines [&#8230;].<\/p>\n","protected":false},"author":1,"featured_media":25294,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[39],"tags":[],"class_list":["post-28665","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies"],"contentshake_article_id":"","_links":{"self":[{"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/posts\/28665","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/comments?post=28665"}],"version-history":[{"count":0,"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/posts\/28665\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/media\/25294"}],"wp:attachment":[{"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/media?parent=28665"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/categories?post=28665"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/tags?post=28665"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}