{"id":28654,"date":"2024-01-01T08:00:02","date_gmt":"2024-01-01T07:00:02","guid":{"rendered":"https:\/\/www.digicontacts.net\/societe-generale-group-vocalia-banking-service\/"},"modified":"2025-07-08T16:27:30","modified_gmt":"2025-07-08T14:27:30","slug":"societe-generale-group-vocalia-banking-service","status":"publish","type":"post","link":"https:\/\/www.digicontacts.net\/en\/case-studies\/societe-generale\/","title":{"rendered":"Societe Generale Group: Vocalia banking service."},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"28654\" class=\"elementor elementor-28654 elementor-25331\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-349308da e-flex e-con-boxed e-con e-parent\" data-id=\"349308da\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1108e1c9 elementor-widget elementor-widget-heading\" data-id=\"1108e1c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">About Soci\u00e9t\u00e9 G\u00e9n\u00e9rale<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-67e65360 e-flex e-con-boxed e-con e-parent\" data-id=\"67e65360\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-62962d08 e-con-full e-flex e-con e-child\" data-id=\"62962d08\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e62147e elementor-widget elementor-widget-image\" data-id=\"2e62147e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"470\" height=\"285\" src=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/03\/societe-generale.webp\" class=\"attachment-large size-large wp-image-25333\" alt=\"Soci\u00e9t\u00e9 G\u00e9n\u00e9rale\" srcset=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/03\/societe-generale.webp 470w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/03\/societe-generale-300x182.webp 300w\" sizes=\"(max-width: 470px) 100vw, 470px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1a9ab791 e-con-full e-flex e-con e-child\" data-id=\"1a9ab791\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42db64ba elementor-widget elementor-widget-text-editor\" data-id=\"42db64ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Soci\u00e9t\u00e9 G\u00e9n\u00e9rale is one of France&#8217;s leading and oldest banks. It is one of the three pillars of the French non-mutual banking industry, along with Cr\u00e9dit Lyonnais and BNP Paribas. <\/p><p>Societe Generale is now one of the international banks with the strongest presence in Africa, but this is the fruit of a long history with the continent.<\/p><p>In addition to its geographical expansion on the continent, the Soci\u00e9t\u00e9 G\u00e9n\u00e9rale Group has also launched alternative banking models.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-26cced0d e-flex e-con-boxed e-con e-parent\" data-id=\"26cced0d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c3b7597 elementor-widget elementor-widget-heading\" data-id=\"5c3b7597\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Development of an IVR for Soci\u00e9t\u00e9 G\u00e9n\u00e9rale du Tchad and Madagascar<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3145b79 e-flex e-con-boxed e-con e-parent\" data-id=\"3145b79\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9c2b2af e-con-full e-flex e-con e-child\" data-id=\"9c2b2af\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6514e7b2 elementor-widget elementor-widget-text-editor\" data-id=\"6514e7b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Our mission:<\/h3><p>digiCONTACTS has set up a 24\/7 telephone banking service called Vocalia for Soci\u00e9t\u00e9 G\u00e9n\u00e9rale du Tchad et de Madagascar.<\/p><h3>How does the Vocalia banking service work?<\/h3><div><p>Vocalia is an Interactive Voice Server (IVS) that gives customers access to their account information.<\/p><p>By dialing a single number from a landline, the bank&#8217;s customers will have access not only to account information, but also to assistance and after-sales services for Soci\u00e9t\u00e9 G\u00e9n\u00e9rale products and services.<\/p><p>Callers hear a welcome message inviting them to select their language first, then their requirements.<\/p><p>The service can also be accessed from a cell phone by dialing a short code. Customers can also receive a mini statement of their account by SMS. <\/p><h3>The objectives of this service :<\/h3><ul><li>Know the account&#8217;s debit and credit movements.<\/li><li>Stop payment.<\/li><li>Place a checkbook order.<\/li><li>Make an appointment with your advisor.<\/li><li>Know the bank&#8217;s products and exchange rates.<\/li><li>Vocalia IVR simplified diagram<\/li><\/ul><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d3b789c e-con-full e-flex e-con e-child\" data-id=\"d3b789c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-587b2b0 elementor-widget elementor-widget-image\" data-id=\"587b2b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"526\" height=\"505\" src=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/03\/svi-vocalia.webp\" class=\"attachment-large size-large wp-image-25336\" alt=\"SVI Vocalia\" srcset=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/03\/svi-vocalia.webp 526w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/03\/svi-vocalia-300x288.webp 300w\" sizes=\"(max-width: 526px) 100vw, 526px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f747833 e-flex e-con-boxed e-con e-parent\" data-id=\"f747833\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-753a1d3 elementor-widget elementor-widget-heading\" data-id=\"753a1d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Stay in touch with your bank with the SGT-Voice application\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6edd66d e-flex e-con-boxed e-con e-parent\" data-id=\"6edd66d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ab00b60 e-con-full e-flex e-con e-child\" data-id=\"ab00b60\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c4dad58 elementor-widget elementor-widget-image\" data-id=\"c4dad58\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"256\" height=\"449\" src=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/03\/application-mobile-sgt-voice.webp\" class=\"attachment-large size-large wp-image-25339\" alt=\"Soci\u00e9t\u00e9 G\u00e9n\u00e9rale\" srcset=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/03\/application-mobile-sgt-voice.webp 256w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/03\/application-mobile-sgt-voice-171x300.webp 171w\" sizes=\"(max-width: 256px) 100vw, 256px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bb13c2f e-con-full e-flex e-con e-child\" data-id=\"bb13c2f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f97e7f1 elementor-widget elementor-widget-text-editor\" data-id=\"f97e7f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The SGT-Voice mobile application is intended exclusively for Soci\u00e9t\u00e9 G\u00e9n\u00e9rale du Tchad customers.<\/p><p>It can be downloaded from Play Store for all Android devices, and requires no Internet connection to use.<br>SGT-VOICE is the 1st voice application enabling customers to obtain information about their account without having to go through successive menus and without having to enter their login each time they connect.<br>The advantages of SGT-Voice for users:<br>Service available 24\/7.<br>Free for Vocalia customers.<br>Quick and easy information about the bank without having to go anywhere.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-728eaf0f e-flex e-con-boxed e-con e-parent\" data-id=\"728eaf0f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6925b425 e-con-full e-flex e-con e-child\" data-id=\"6925b425\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7642170d elementor-widget__width-initial animated-fast elementor-invisible elementor-widget elementor-widget-elementskit-heading\" data-id=\"7642170d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_center   ekit_heading_tablet-   ekit_heading_mobile-\"><h3 class=\"elementskit-section-subtitle   ekit-heading__subtitle-has-border\">\n\t\t\t\t\t\tFree demonstration\n\t\t\t\t\t<\/h3><h2 class=\"ekit-heading--title elementskit-section-title \">Improve <span>your customer relations<\/span> today.<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7cfe113e elementor-align-left elementor-widget__width-auto animated-fast elementor-align--mobileleft elementor-invisible elementor-widget elementor-widget-elementskit-button\" data-id=\"7cfe113e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;pulse&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.digicontacts.net\/en\/contact\/\" class=\"elementskit-btn cta-reservez-votre-demo whitespace--normal\" id=\"\">\n\t\t\t\t\tBook your demo<i class=\"far fa-arrow-alt-circle-right\"><\/i>\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Introducing Soci\u00e9t\u00e9 G\u00e9n\u00e9rale Soci\u00e9t\u00e9 G\u00e9n\u00e9rale is one of France&#8217;s leading banks and one of its oldest. It is one of the three pillars of the French non-mutual banking industry [&#8230;]. <\/p>\n","protected":false},"author":1,"featured_media":25352,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[39],"tags":[],"class_list":["post-28654","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies"],"contentshake_article_id":"","_links":{"self":[{"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/posts\/28654","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/comments?post=28654"}],"version-history":[{"count":0,"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/posts\/28654\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/media\/25352"}],"wp:attachment":[{"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/media?parent=28654"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/categories?post=28654"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/tags?post=28654"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}