{"id":28298,"date":"2025-04-01T09:58:09","date_gmt":"2025-04-01T07:58:09","guid":{"rendered":"https:\/\/www.digicontacts.net\/blog\/"},"modified":"2025-09-08T15:36:48","modified_gmt":"2025-09-08T13:36:48","slug":"blog","status":"publish","type":"page","link":"https:\/\/www.digicontacts.net\/en\/blog\/","title":{"rendered":"Blog"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"28298\" class=\"elementor elementor-28298 elementor-26804\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d669003 e-flex e-con-boxed e-con e-parent\" data-id=\"d669003\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0011166 e-con-full e-flex e-con e-child\" data-id=\"0011166\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ff07a65 animated-fast elementor-invisible elementor-widget elementor-widget-elementskit-heading\" data-id=\"ff07a65\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_center   ekit_heading_tablet-   ekit_heading_mobile-\"><div class=\"elementskit-section-subtitle   ekit-heading__subtitle-has-border\">\n\t\t\t\t\t\tBlog\n\t\t\t\t\t<\/div><h1 class=\"ekit-heading--title elementskit-section-title \">Discover all our news on <span>customer relations<\/span>!<\/h1><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-000215f e-flex e-con-boxed e-con e-parent\" data-id=\"000215f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3df84b1 elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-card-shadow-yes elementor-posts__hover-gradient elementor-widget elementor-widget-posts\" data-id=\"3df84b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;pagination_type&quot;:&quot;prev_next&quot;,&quot;cards_columns&quot;:&quot;3&quot;,&quot;cards_columns_tablet&quot;:&quot;2&quot;,&quot;cards_columns_mobile&quot;:&quot;1&quot;,&quot;cards_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:35,&quot;sizes&quot;:[]},&quot;cards_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;cards_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"posts.cards\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-cards elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-32647 post type-post status-publish format-standard has-post-thumbnail hentry category-blog\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.digicontacts.net\/en\/call-numbers-spam-answering-7-levers-to-protect-your-caller-reputation-in-2026\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img decoding=\"async\" width=\"300\" height=\"150\" src=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/03\/scam-300x150.webp\" class=\"attachment-medium size-medium wp-image-32650\" alt=\"\" srcset=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/03\/scam-300x150.webp 300w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/03\/scam-1024x512.webp 1024w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/03\/scam-768x384.webp 768w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/03\/scam-1536x769.webp 1536w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/03\/scam-scaled.webp 1920w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/03\/scam-710x355.webp 710w\" sizes=\"(max-width: 300px) 100vw, 300px\" title=\"\"><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.digicontacts.net\/en\/call-numbers-spam-answering-7-levers-to-protect-your-caller-reputation-in-2026\/\" >\n\t\t\t\tCall numbers, spam, answering: 7 levers to protect your caller reputation in 2026\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>In 2026, it&#8217;s not just your teams that determine your pick-up rate. Smartphones and algorithms filter your calls even before your customers answer them. The\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.digicontacts.net\/en\/call-numbers-spam-answering-7-levers-to-protect-your-caller-reputation-in-2026\/\" aria-label=\"Read more about Call numbers, spam, answering: 7 levers to protect your caller reputation in 2026\" tabindex=\"-1\" >\n\t\t\tRead more \"\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t25\/03\/2026\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-32449 post type-post status-publish format-standard has-post-thumbnail hentry category-blog\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.digicontacts.net\/en\/blog\/augmented-agent-and-customer-relations-the-benefits-of-ai\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img fetchpriority=\"high\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/agent-augmente-et-relation-client-300x200.jpg\" class=\"attachment-medium size-medium wp-image-32457\" alt=\"Agent augment\u00e9 et relation client : les avantages de l\u2019IA en 2026\" srcset=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/agent-augmente-et-relation-client-300x200.jpg 300w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/agent-augmente-et-relation-client-1024x683.jpg 1024w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/agent-augmente-et-relation-client-768x512.jpg 768w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/agent-augmente-et-relation-client-710x473.jpg 710w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/agent-augmente-et-relation-client.jpg 1200w\" sizes=\"(max-width: 300px) 100vw, 300px\" title=\"\"><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.digicontacts.net\/en\/blog\/augmented-agent-and-customer-relations-the-benefits-of-ai\/\" >\n\t\t\t\tAugmented agent and customer relations: the benefits of AI in 2026\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>By 2026, the augmented agent and customer relationship will no longer be a &#8220;concept&#8221;, but an operational standard. With generative AI, intelligent automation and omnichannel\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.digicontacts.net\/en\/blog\/augmented-agent-and-customer-relations-the-benefits-of-ai\/\" aria-label=\"Read more about Augmented agent and customer relations: the benefits of AI in 2026\" tabindex=\"-1\" >\n\t\t\tRead more \"\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t19\/01\/2026\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-32431 post type-post status-publish format-standard has-post-thumbnail hentry category-blog\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.digicontacts.net\/en\/blog\/ipbx-and-customer-relations-improving-reachability\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/ipbx-et-relation-client-300x200.jpg\" class=\"attachment-medium size-medium wp-image-32462\" alt=\"IPBX et Relation Client : Am\u00e9liorer la joignabilit\u00e9 en 2026\" srcset=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/ipbx-et-relation-client-300x200.jpg 300w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/ipbx-et-relation-client-1024x683.jpg 1024w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/ipbx-et-relation-client-768x512.jpg 768w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/ipbx-et-relation-client-710x473.jpg 710w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/ipbx-et-relation-client.jpg 1200w\" sizes=\"(max-width: 300px) 100vw, 300px\" title=\"\"><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.digicontacts.net\/en\/blog\/ipbx-and-customer-relations-improving-reachability\/\" >\n\t\t\t\tIPBX and Customer Relations : Improving reachability in 2026\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>In 2026, reachability is no longer limited to answering. It is measured across the entire customer journey: accessibility, response time, omnichannel continuity and abandonment rates\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.digicontacts.net\/en\/blog\/ipbx-and-customer-relations-improving-reachability\/\" aria-label=\"Read more about IPBX and Customer Relations : Improving reachability in 2026\" tabindex=\"-1\" >\n\t\t\tRead more \"\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t12\/01\/2026\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-32410 post type-post status-publish format-standard has-post-thumbnail hentry category-blog\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.digicontacts.net\/en\/blog\/omnichannel-customer-relations-streamlining-the-user-journey\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/relation-client-omnicanale-300x200.jpg\" class=\"attachment-medium size-medium wp-image-32469\" alt=\"Relation client omnicanale : fluidifiez le parcours utilisateur en 2026\" srcset=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/relation-client-omnicanale-300x200.jpg 300w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/relation-client-omnicanale-1024x683.jpg 1024w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/relation-client-omnicanale-768x512.jpg 768w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/relation-client-omnicanale-710x473.jpg 710w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2026\/01\/relation-client-omnicanale.jpg 1200w\" sizes=\"(max-width: 300px) 100vw, 300px\" title=\"\"><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.digicontacts.net\/en\/blog\/omnichannel-customer-relations-streamlining-the-user-journey\/\" >\n\t\t\t\tOmnichannel customer relations: streamlining the user journey in 2026\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>In 2026, omnichannel customer relations will no longer be an advantage reserved for the most mature organizations. It is becoming a market standard, expected by\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.digicontacts.net\/en\/blog\/omnichannel-customer-relations-streamlining-the-user-journey\/\" aria-label=\"Read more about Omnichannel customer relations: streamlining the user journey in 2026\" tabindex=\"-1\" >\n\t\t\tRead more \"\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t05\/01\/2026\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-32390 post type-post status-publish format-standard has-post-thumbnail hentry category-blog\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.digicontacts.net\/en\/blog\/how-do-you-train-teleconsultants-in-ai-and-new-channels-in-2026\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/12\/former-les-teleconseillers-300x200.jpg\" class=\"attachment-medium size-medium wp-image-32474\" alt=\"Comment former les t\u00e9l\u00e9conseillers \u00e0 l\u2019IA et aux nouveaux canaux en 2026 ?\" srcset=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/12\/former-les-teleconseillers-300x200.jpg 300w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/12\/former-les-teleconseillers-1024x683.jpg 1024w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/12\/former-les-teleconseillers-768x512.jpg 768w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/12\/former-les-teleconseillers-710x473.jpg 710w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/12\/former-les-teleconseillers.jpg 1200w\" sizes=\"(max-width: 300px) 100vw, 300px\" title=\"\"><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.digicontacts.net\/en\/blog\/how-do-you-train-teleconsultants-in-ai-and-new-channels-in-2026\/\" >\n\t\t\t\tHow do you train teleconsultants in AI and new channels in 2026?\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Contents In 2026, the issue of training call center agents goes far beyond the traditional pedagogical approach. It is now a key issue for any<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.digicontacts.net\/en\/blog\/how-do-you-train-teleconsultants-in-ai-and-new-channels-in-2026\/\" aria-label=\"Read more about How do you train teleconsultants in AI and new channels in 2026?\" tabindex=\"-1\" >\n\t\t\tRead more \"\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t29\/12\/2025\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-32338 post type-post status-publish format-standard has-post-thumbnail hentry category-blog\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.digicontacts.net\/en\/blog\/how-can-we-ensure-that-call-center-agents-develop-their-skills\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/12\/competences-des-agents-300x200.jpg\" class=\"attachment-medium size-medium wp-image-32480\" alt=\"Comment assurer la mont\u00e9e en comp\u00e9tences des agents en centre d\u2019appels ?\" srcset=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/12\/competences-des-agents-300x200.jpg 300w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/12\/competences-des-agents-1024x683.jpg 1024w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/12\/competences-des-agents-768x512.jpg 768w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/12\/competences-des-agents-710x473.jpg 710w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/12\/competences-des-agents.jpg 1200w\" sizes=\"(max-width: 300px) 100vw, 300px\" title=\"\"><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.digicontacts.net\/en\/blog\/how-can-we-ensure-that-call-center-agents-develop-their-skills\/\" >\n\t\t\t\tHow can we ensure that call center agents develop their skills?\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Contents Up-skilling agents is now a key challenge for all call centers, whatever their size or sector. Faced with better-informed, more demanding and less loyal<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.digicontacts.net\/en\/blog\/how-can-we-ensure-that-call-center-agents-develop-their-skills\/\" aria-label=\"Read more about How can we ensure that call center agents develop their skills?\" tabindex=\"-1\" >\n\t\t\tRead more \"\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t22\/12\/2025\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-32225 post type-post status-publish format-standard has-post-thumbnail hentry category-blog\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.digicontacts.net\/en\/blog\/how-predictive-analytics-will-transform-customer-relations-in-2026\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/12\/analyse-predictive-300x200.jpg\" class=\"attachment-medium size-medium wp-image-32483\" alt=\"Comment l\u2019analyse pr\u00e9dictive transformera la relation client en 2026\" srcset=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/12\/analyse-predictive-300x200.jpg 300w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/12\/analyse-predictive-1024x683.jpg 1024w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/12\/analyse-predictive-768x512.jpg 768w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/12\/analyse-predictive-710x473.jpg 710w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/12\/analyse-predictive.jpg 1200w\" sizes=\"(max-width: 300px) 100vw, 300px\" title=\"\"><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.digicontacts.net\/en\/blog\/how-predictive-analytics-will-transform-customer-relations-in-2026\/\" >\n\t\t\t\tHow predictive analytics will transform customer relations in 2026\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>In 2026, customer relations will reach a milestone. Call centers, customer services departments and sales units will no longer be content with managing incoming flows\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.digicontacts.net\/en\/blog\/how-predictive-analytics-will-transform-customer-relations-in-2026\/\" aria-label=\"Read more about How predictive analytics will transform customer relations in 2026\" tabindex=\"-1\" >\n\t\t\tRead more \"\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t15\/12\/2025\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-32060 post type-post status-publish format-standard has-post-thumbnail hentry category-blog\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.digicontacts.net\/en\/blog\/how-to-build-a-customer-centric-omnichannel-relationship-strategy\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/12\/strategie-relation-client-omnicanale-300x200.jpg\" class=\"attachment-medium size-medium wp-image-32488\" alt=\"Construire une strat\u00e9gie relation client omnicanale centr\u00e9e client\" srcset=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/12\/strategie-relation-client-omnicanale-300x200.jpg 300w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/12\/strategie-relation-client-omnicanale-1024x683.jpg 1024w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/12\/strategie-relation-client-omnicanale-768x512.jpg 768w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/12\/strategie-relation-client-omnicanale-710x473.jpg 710w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/12\/strategie-relation-client-omnicanale.jpg 1200w\" sizes=\"(max-width: 300px) 100vw, 300px\" title=\"\"><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.digicontacts.net\/en\/blog\/how-to-build-a-customer-centric-omnichannel-relationship-strategy\/\" >\n\t\t\t\tHow to build a customer-centric omnichannel relationship strategy\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>In a world where customers are constantly on the move between phone lines, mobile platforms, the Internet and physical locations, building an omnichannel customer relations\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.digicontacts.net\/en\/blog\/how-to-build-a-customer-centric-omnichannel-relationship-strategy\/\" aria-label=\"Read more about How to build a customer-centric omnichannel relationship strategy\" tabindex=\"-1\" >\n\t\t\tRead more \"\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t08\/12\/2025\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-31922 post type-post status-publish format-standard has-post-thumbnail hentry category-blog\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.digicontacts.net\/en\/blog\/generative-ai-and-customer-relations-prepare-your-contact-center\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/12\/ia-generative-et-relation-client-300x200.jpg\" class=\"attachment-medium size-medium wp-image-32491\" alt=\"Generative AI and customer relations : Prepare your contact center\" srcset=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/12\/ia-generative-et-relation-client-300x200.jpg 300w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/12\/ia-generative-et-relation-client-1024x683.jpg 1024w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/12\/ia-generative-et-relation-client-768x512.jpg 768w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/12\/ia-generative-et-relation-client-710x473.jpg 710w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/12\/ia-generative-et-relation-client.jpg 1200w\" sizes=\"(max-width: 300px) 100vw, 300px\" title=\"\"><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.digicontacts.net\/en\/blog\/generative-ai-and-customer-relations-prepare-your-contact-center\/\" >\n\t\t\t\tGenerative AI and customer relations : Prepare your contact center\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>In 2026, generative AI and customer relations form a duo that is impossible to ignore. What used to be a gadget is now becoming a\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.digicontacts.net\/en\/blog\/generative-ai-and-customer-relations-prepare-your-contact-center\/\" aria-label=\"Read more about Generative AI and customer relations : Prepare your contact center\" tabindex=\"-1\" >\n\t\t\tRead more \"\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t02\/12\/2025\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-31903 post type-post status-publish format-standard has-post-thumbnail hentry category-blog\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.digicontacts.net\/en\/blog\/ipbx-benefits-5-major-advantages-for-a-contact-center\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/11\/avantages-ipbx-300x200.jpg\" class=\"attachment-medium size-medium wp-image-32496\" alt=\"Avantages IPBX : 5 atouts majeurs pour un centre de contact\" srcset=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/11\/avantages-ipbx-300x200.jpg 300w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/11\/avantages-ipbx-1024x683.jpg 1024w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/11\/avantages-ipbx-768x512.jpg 768w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/11\/avantages-ipbx-710x473.jpg 710w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/11\/avantages-ipbx.jpg 1200w\" sizes=\"(max-width: 300px) 100vw, 300px\" title=\"\"><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.digicontacts.net\/en\/blog\/ipbx-benefits-5-major-advantages-for-a-contact-center\/\" >\n\t\t\t\tIPBX benefits: 5 major advantages for a contact center\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>In a contact center, every second counts. The clarity of conversations, the stability of the Internet connection and the fluidity of routing [&#8230;] <\/p>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.digicontacts.net\/en\/blog\/ipbx-benefits-5-major-advantages-for-a-contact-center\/\" aria-label=\"Read more about IPBX benefits: 5 major advantages for a contact center\" tabindex=\"-1\" >\n\t\t\tRead more \"\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t24\/11\/2025\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-31877 post type-post status-publish format-standard has-post-thumbnail hentry category-blog\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.digicontacts.net\/en\/blog\/ipbx-operation-improve-control-over-your-voip-calls\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/11\/fonctionnement-ipbx-300x200.jpg\" class=\"attachment-medium size-medium wp-image-32501\" alt=\"Fonctionnement IPBX : Am\u00e9liorez la ma\u00eetrise de vos appels VoIP\" srcset=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/11\/fonctionnement-ipbx-300x200.jpg 300w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/11\/fonctionnement-ipbx-1024x683.jpg 1024w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/11\/fonctionnement-ipbx-768x512.jpg 768w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/11\/fonctionnement-ipbx-710x473.jpg 710w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/11\/fonctionnement-ipbx.jpg 1200w\" sizes=\"(max-width: 300px) 100vw, 300px\" title=\"\"><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.digicontacts.net\/en\/blog\/ipbx-operation-improve-control-over-your-voip-calls\/\" >\n\t\t\t\tIPBX operation: Improve control over your VoIP calls\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Behind a simple call lies a complete mechanism: intelligent routing, automatic prioritization and high-performance SIP protocols. The IPBX, or Private Automatic Branch Exchange [&#8230;] <\/p>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.digicontacts.net\/en\/blog\/ipbx-operation-improve-control-over-your-voip-calls\/\" aria-label=\"Read more about IPBX operation: Improve control over your VoIP calls\" tabindex=\"-1\" >\n\t\t\tRead more \"\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t17\/11\/2025\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-31858 post type-post status-publish format-standard has-post-thumbnail hentry category-blog\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.digicontacts.net\/en\/blog\/what-is-an-ipbx-a-simple-definition-and-concrete-uses\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/11\/qu-est-ce-qu-un-ipbx-300x200.jpg\" class=\"attachment-medium size-medium wp-image-32504\" alt=\"Qu\u2019est-ce qu\u2019un IPBX ? D\u00e9finition simple et usages concrets\" srcset=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/11\/qu-est-ce-qu-un-ipbx-300x200.jpg 300w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/11\/qu-est-ce-qu-un-ipbx-1024x683.jpg 1024w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/11\/qu-est-ce-qu-un-ipbx-768x512.jpg 768w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/11\/qu-est-ce-qu-un-ipbx-710x473.jpg 710w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/11\/qu-est-ce-qu-un-ipbx.jpg 1200w\" sizes=\"(max-width: 300px) 100vw, 300px\" title=\"\"><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.digicontacts.net\/en\/blog\/what-is-an-ipbx-a-simple-definition-and-concrete-uses\/\" >\n\t\t\t\tWhat is an IPBX? A simple definition and concrete uses\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>What if your phone system became as agile as your CRM or cloud platform? That&#8217;s exactly what the IPBX [&#8230;] offers. <\/p>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.digicontacts.net\/en\/blog\/what-is-an-ipbx-a-simple-definition-and-concrete-uses\/\" aria-label=\"Read more about What is an IPBX? A simple definition and concrete uses\" tabindex=\"-1\" >\n\t\t\tRead more \"\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t10\/11\/2025\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-31833 post type-post status-publish format-standard has-post-thumbnail hentry category-blog\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.digicontacts.net\/en\/blog\/ticketing-tool-how-it-transforms-customer-e-mail-management\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/11\/outil-de-ticketing-300x200.jpg\" class=\"attachment-medium size-medium wp-image-32511\" alt=\"Outil de ticketing : optimiser la gestion des mails clients\" srcset=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/11\/outil-de-ticketing-300x200.jpg 300w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/11\/outil-de-ticketing-1024x683.jpg 1024w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/11\/outil-de-ticketing-768x512.jpg 768w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/11\/outil-de-ticketing-710x473.jpg 710w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/11\/outil-de-ticketing.jpg 1200w\" sizes=\"(max-width: 300px) 100vw, 300px\" title=\"\"><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.digicontacts.net\/en\/blog\/ticketing-tool-how-it-transforms-customer-e-mail-management\/\" >\n\t\t\t\tTicketing tool: How it transforms customer e-mail management\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>In modern customer service software, every message counts. However, without a suitable method or application, exchanges accumulate [&#8230;]. <\/p>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.digicontacts.net\/en\/blog\/ticketing-tool-how-it-transforms-customer-e-mail-management\/\" aria-label=\"Read more about Ticketing tool: How it transforms customer e-mail management\" tabindex=\"-1\" >\n\t\t\tRead more \"\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t04\/11\/2025\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-31810 post type-post status-publish format-standard has-post-thumbnail hentry category-case-studies\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.digicontacts.net\/en\/case-studies\/ticketing-how-can-ai-improve-email-management\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/11\/ticketing-300x200.jpg\" class=\"attachment-medium size-medium wp-image-32516\" alt=\"Ticketing : Comment am\u00e9liorer la gestion des mails gr\u00e2ce \u00e0 l\u2019IA ?\" srcset=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/11\/ticketing-300x200.jpg 300w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/11\/ticketing-1024x683.jpg 1024w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/11\/ticketing-768x512.jpg 768w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/11\/ticketing-710x473.jpg 710w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/11\/ticketing.jpg 1200w\" sizes=\"(max-width: 300px) 100vw, 300px\" title=\"\"><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.digicontacts.net\/en\/case-studies\/ticketing-how-can-ai-improve-email-management\/\" >\n\t\t\t\tTicketing: How can AI improve email management?\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Contents 1 Customer context and issues The customer was experiencing a lack of follow-up in the management of e-mails received via the digiCONTACTS platform. These<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.digicontacts.net\/en\/case-studies\/ticketing-how-can-ai-improve-email-management\/\" aria-label=\"Read more about Ticketing: How can AI improve email management?\" tabindex=\"-1\" >\n\t\t\tRead more \"\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t03\/11\/2025\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-31756 post type-post status-publish format-standard has-post-thumbnail hentry category-blog\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.digicontacts.net\/en\/blog\/why-customer-relations-via-chat-have-become-indispensable\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/10\/relation-client-par-chat-300x200.jpg\" class=\"attachment-medium size-medium wp-image-32521\" alt=\"Pourquoi la relation client par chat est devenue indispensable\" srcset=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/10\/relation-client-par-chat-300x200.jpg 300w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/10\/relation-client-par-chat-1024x683.jpg 1024w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/10\/relation-client-par-chat-768x512.jpg 768w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/10\/relation-client-par-chat-710x473.jpg 710w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/10\/relation-client-par-chat.jpg 1200w\" sizes=\"(max-width: 300px) 100vw, 300px\" title=\"\"><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.digicontacts.net\/en\/blog\/why-customer-relations-via-chat-have-become-indispensable\/\" >\n\t\t\t\tWhy customer relations via chat have become indispensable\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>In today&#8217;s fast-paced world, online customer management has become an essential pillar of digital communication between brands and their consumers [&#8230;].<\/p>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.digicontacts.net\/en\/blog\/why-customer-relations-via-chat-have-become-indispensable\/\" aria-label=\"Read more about Why customer relations via chat have become indispensable\" tabindex=\"-1\" >\n\t\t\tRead more \"\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t30\/10\/2025\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-31732 post type-post status-publish format-standard has-post-thumbnail hentry category-blog\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.digicontacts.net\/en\/blog\/teleworking-customer-relations-how-to-secure-data\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/10\/teletravail-relation-client-300x200.jpg\" class=\"attachment-medium size-medium wp-image-32524\" alt=\"T\u00e9l\u00e9travail relation client : comment s\u00e9curiser les donn\u00e9es ?\" srcset=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/10\/teletravail-relation-client-300x200.jpg 300w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/10\/teletravail-relation-client-1024x683.jpg 1024w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/10\/teletravail-relation-client-768x512.jpg 768w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/10\/teletravail-relation-client-710x473.jpg 710w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/10\/teletravail-relation-client.jpg 1200w\" sizes=\"(max-width: 300px) 100vw, 300px\" title=\"\"><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.digicontacts.net\/en\/blog\/teleworking-customer-relations-how-to-secure-data\/\" >\n\t\t\t\tTeleworking customer relations: how to secure data?\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Since the spread of remote working, customer relations jobs have undergone a major transformation [&#8230;].<\/p>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.digicontacts.net\/en\/blog\/teleworking-customer-relations-how-to-secure-data\/\" aria-label=\"Read more about Teleworking customer relations: how to secure data?\" tabindex=\"-1\" >\n\t\t\tRead more \"\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t28\/10\/2025\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-31699 post type-post status-publish format-standard has-post-thumbnail hentry category-blog\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.digicontacts.net\/en\/blog\/intelligent-ivr-operation-better-call-guidance\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/10\/fonctionnement-svi-intelligent-300x200.jpg\" class=\"attachment-medium size-medium wp-image-32529\" alt=\"Fonctionnement SVI Intelligent : Une meilleure orientation des appels\" srcset=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/10\/fonctionnement-svi-intelligent-300x200.jpg 300w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/10\/fonctionnement-svi-intelligent-1024x683.jpg 1024w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/10\/fonctionnement-svi-intelligent-768x512.jpg 768w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/10\/fonctionnement-svi-intelligent-710x473.jpg 710w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/10\/fonctionnement-svi-intelligent.jpg 1200w\" sizes=\"(max-width: 300px) 100vw, 300px\" title=\"\"><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.digicontacts.net\/en\/blog\/intelligent-ivr-operation-better-call-guidance\/\" >\n\t\t\t\tIntelligent IVR operation: Better call guidance\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>In a context where speed and precision have become unavoidable requirements, the operation of an intelligent IVR occupies a strategic position [&#8230;].<\/p>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.digicontacts.net\/en\/blog\/intelligent-ivr-operation-better-call-guidance\/\" aria-label=\"Read more about Intelligent IVR operation: Better call guidance\" tabindex=\"-1\" >\n\t\t\tRead more \"\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t23\/10\/2025\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-31671 post type-post status-publish format-standard has-post-thumbnail hentry category-blog\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.digicontacts.net\/en\/blog\/how-to-improve-customer-relations-methods-tools-and-indicators\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/10\/comment-ameliorer-la-relation-client-300x200.jpg\" class=\"attachment-medium size-medium wp-image-32533\" alt=\"Comment am\u00e9liorer la relation client ? M\u00e9thodes, outils et indicateurs\" srcset=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/10\/comment-ameliorer-la-relation-client-300x200.jpg 300w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/10\/comment-ameliorer-la-relation-client-1024x683.jpg 1024w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/10\/comment-ameliorer-la-relation-client-768x512.jpg 768w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/10\/comment-ameliorer-la-relation-client-710x473.jpg 710w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/10\/comment-ameliorer-la-relation-client.jpg 1200w\" sizes=\"(max-width: 300px) 100vw, 300px\" title=\"\"><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.digicontacts.net\/en\/blog\/how-to-improve-customer-relations-methods-tools-and-indicators\/\" >\n\t\t\t\tHow to improve customer relations? Methods, tools and indicators\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>In a world where customer satisfaction directly conditions economic performance, improving customer relations has become an absolute priority for companies [&#8230;].<\/p>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.digicontacts.net\/en\/blog\/how-to-improve-customer-relations-methods-tools-and-indicators\/\" aria-label=\"Read more about How to improve customer relations? Methods, tools and indicators\" tabindex=\"-1\" >\n\t\t\tRead more \"\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t20\/10\/2025\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-31646 post type-post status-publish format-standard has-post-thumbnail hentry category-blog\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.digicontacts.net\/en\/blog\/cold-call-techniques-tools-and-performance-indicators\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/10\/appel-a-froid-300x200.jpg\" class=\"attachment-medium size-medium wp-image-32537\" alt=\"Appel \u00e0 froid : techniques, outils et indicateurs pour performer\" srcset=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/10\/appel-a-froid-300x200.jpg 300w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/10\/appel-a-froid-1024x683.jpg 1024w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/10\/appel-a-froid-768x512.jpg 768w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/10\/appel-a-froid-710x473.jpg 710w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/10\/appel-a-froid.jpg 1200w\" sizes=\"(max-width: 300px) 100vw, 300px\" title=\"\"><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.digicontacts.net\/en\/blog\/cold-call-techniques-tools-and-performance-indicators\/\" >\n\t\t\t\tCold call: techniques, tools and performance indicators\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Often seen as a classic approach to sales development, cold calling will continue to play a central role in B2B strategies in 2025.<\/p>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.digicontacts.net\/en\/blog\/cold-call-techniques-tools-and-performance-indicators\/\" aria-label=\"Read more about Cold call: techniques, tools and performance indicators\" tabindex=\"-1\" >\n\t\t\tRead more \"\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t15\/10\/2025\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-31623 post type-post status-publish format-standard has-post-thumbnail hentry category-blog\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.digicontacts.net\/en\/blog\/augmented-agent-ai-advantages-and-benefits-for-contact-centers\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/10\/agent-augmente-300x200.jpg\" class=\"attachment-medium size-medium wp-image-32540\" alt=\"Agent augment\u00e9 &amp; IA : Atouts et b\u00e9n\u00e9fices pour les centres de contact\" srcset=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/10\/agent-augmente-300x200.jpg 300w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/10\/agent-augmente-1024x683.jpg 1024w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/10\/agent-augmente-768x512.jpg 768w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/10\/agent-augmente-710x473.jpg 710w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/10\/agent-augmente.jpg 1200w\" sizes=\"(max-width: 300px) 100vw, 300px\" title=\"\"><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.digicontacts.net\/en\/blog\/augmented-agent-ai-advantages-and-benefits-for-contact-centers\/\" >\n\t\t\t\tAugmented agent &amp; AI: advantages and benefits for contact centers\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>In 2025, contact centers will reach a decisive milestone, with artificial intelligence becoming a driving force for control and efficiency. The challenge is no longer\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.digicontacts.net\/en\/blog\/augmented-agent-ai-advantages-and-benefits-for-contact-centers\/\" aria-label=\"Read more about Augmented agent &amp; AI: advantages and benefits for contact centers\" tabindex=\"-1\" >\n\t\t\tRead more \"\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t13\/10\/2025\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-31586 post type-post status-publish format-standard has-post-thumbnail hentry category-blog\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.digicontacts.net\/en\/blog\/emotional-analysis-customer-relations-lever-for-customer-loyalty\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/10\/analyse-emotionnelle-relation-client-300x200.jpg\" class=\"attachment-medium size-medium wp-image-32545\" alt=\"Analyse \u00e9motionnelle relation client : un levier de fid\u00e9lisation\" srcset=\"https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/10\/analyse-emotionnelle-relation-client-300x200.jpg 300w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/10\/analyse-emotionnelle-relation-client-1024x683.jpg 1024w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/10\/analyse-emotionnelle-relation-client-768x512.jpg 768w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/10\/analyse-emotionnelle-relation-client-710x473.jpg 710w, https:\/\/www.digicontacts.net\/wp-content\/uploads\/2025\/10\/analyse-emotionnelle-relation-client.jpg 1200w\" sizes=\"(max-width: 300px) 100vw, 300px\" title=\"\"><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.digicontacts.net\/en\/blog\/emotional-analysis-customer-relations-lever-for-customer-loyalty\/\" >\n\t\t\t\tEmotional analysis of customer relations: a lever for customer loyalty\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Emotional analysis in customer relations has become a strategic lever for understanding consumers&#8217; deepest feelings and improving their experience [&#8230;].<\/p>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.digicontacts.net\/en\/blog\/emotional-analysis-customer-relations-lever-for-customer-loyalty\/\" aria-label=\"Read more about Emotional analysis of customer relations: a lever for customer loyalty\" tabindex=\"-1\" >\n\t\t\tRead more \"\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t08\/10\/2025\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t<div class=\"e-load-more-anchor\" data-page=\"1\" data-max-page=\"4\" data-next-page=\"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/pages\/28298\/page\/2\/\"><\/div>\n\t\t\t\t<nav class=\"elementor-pagination\" aria-label=\"Pagination\">\n\t\t\t<span class=\"page-numbers prev\">\"Previous<\/span>\n<a class=\"page-numbers next\" href=\"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/pages\/28298\/page\/2\/\">Next \"<\/a>\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Blog Discover all our news on customer relations!<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-28298","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/pages\/28298","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/comments?post=28298"}],"version-history":[{"count":0,"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/pages\/28298\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.digicontacts.net\/en\/wp-json\/wp\/v2\/media?parent=28298"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}