Relation client dans le secteur automobile

Et si votre Relation Client Automobile devenait un jeu d'enfant ?

Relation Client automobile

Customer Relations to stay in the loop

For a long time, customer relations have been underestimated by the actors of the automotive sector: manufacturers, equipment manufacturers, dealers...

digiCONTACTS offers you its automotive expertise, with a high level of quality and a perfect mastery of marketing, IT and telephone tools to :
  • Audit your existing customer strategy.
  • Measure your needs in terms of information (switchboard, incoming calls, customer emails, making appointments workshop or VN-VO, satisfaction surveys, customer service, ...)
  • Optimize or create your customer relations unit from 1 consultant and more according to your needs.

Internalize your customer relations unit

The internalization of your customer relations unit will be rich in lessons learned.
This choice is often preferable at the beginning because the call center is a gateway to the company, a showcase that it is better to keep control of.

The creation of a call center could be a boon for your dealership or group.

And especially beneficial for :
  • Increase your turnover by the frequentation of your workshops.
  • Reinforce your brand image and promote your activities.
  • Manage your customer satisfaction (surveys).
  • Respond quickly to RC.
  • Handle your internet contacts and requests for appointments or documentation, etc.
Our digiCONTACTS experts with extensive experience in the automotive sector will help you create your own telemarketing cell, regardless of the size of your structure, and at a lower cost.

After a joint definition of your needs, we can quickly make your customer service operational.

We take care of everything: from the project study to the installation of the infrastructure to the training.
" Whether it was before the implementation, during the training or during the support of the teams at the launch, everything was managed with great professionalism and the benevolent search for the success of the project. "

Parts and Services Director
Caillé Auto

Interfacing with many DMS and business CRM

CRM 360
LeadSpark
DMS Datacar
Meca Planning
DCSnet
DMS I'Car
Digitall
Izmocars
Bee 2 Link
Equinox CRM
Image
Groupe Tressol Chabrier
" digiCONTACTS knows the field. Its speed of development and its reactivity are valuable assets for professionals who want to improve their processes. "

Director of Autocom Solutions
Call center of the Tressol Chabrier Group

Manage your customer relations with our solutions

digiCONTACTS has developed a telemarketing software that allows sales units to manage various types of outbound or inbound campaigns with complete peace of mind.

Our call center software allows you to :
  • Gain in productivity
  • Increase your quality of service
  • Manage your activity efficiently
  • Personalize your customer relations
  • Increase customer loyalty and win new customers
Our software solution also includes scalable applications to professionalize your customer relations: call statistics, predictive dialing, interactive voice server, multi-channel (chat, sms, email), ...

With our automotive experts, get started and create your call center at a lower cost!
Our software solution also includes scalable applications to professionalize your customer relations: call statistics, predictive dialing, interactive voice server, multi-channel (chat, sms, email), ...

With our automotive experts, get started and create your call center at a lower cost!
Drapeaux automobile

They honor us with their loyalty...

Stellantis / Groupe PSA
Tressol Chabrier
Distrigo
Autopolis
Synethis / Figest
Groupe Caillé
Jean Lain
A3 PRO

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