WHATSAPP : APPLICATION MOBILE

Optimisez le support client de votre centre d'appels

Whatsapp

Reduce inbound calls with WhatsApp

WhatsApp, the world's most used instant messaging service, has become an essential channel for customer relations.

With digiCONTACTS call center software, agents will be able to handle WhatsApp messages efficiently.

Integrate WhatsApp into your customer relationship to increase responsiveness and availability, and stay on top of your game.

Whatsapp, a channel to facilitate the customer journey

WhatsApp has the advantage of being an instant messaging platform. This means you can respond live to all your customers' requests. WhatsApp is a space for modern conversation and personalization of the customer relationship.

Using the WhatsApp channel has many advantages to develop your customer relationship and to unclog your customer service:
 
  • Deal with short or uncomplicated questions and reduce low value requests via phone calls.
  • Share photos, videos and documents with your customers.
  • Automate transactional operations (payment confirmation, delivery tracking, ...).
  • Improve the management of your after-sales service: availability and reactivity are part of the game!
Whatsapp pour faciliter le parcours client
Pourquoi utiliser WhatsApp dans la gestion de votre relation client ?

Why use WhatsApp in your contact center?

  • High message read rate.
  • Faster communication: users receive an instant alert, in the form of a notification, when they receive a message. It is then displayed much faster than an SMS or an e-mail.
  • An informal relationship with your customers: text messages are more personal than emails.
  • A rich communication medium: images, videos, etc.
  • Low management costs: very low costs compared to SMS.
Interface Agent digiCONTACTS - WhatsApp

Integrate WhatsApp into your omnichannel strategy

The digiCONTACTS solution integrates the WhatsApp instant messaging application so that you can manage interactions with your customers from a single interface.

You will be able to manage your customer relationship in a more structured way.

In terms of functionalities, the use of the WhatsApp channel on digiCONTACTS will allow you to quickly identify a customer's request and provide a timely solution. 

Opt for a quality, efficient and innovative customer service!
So don't wait any longer: use WhatsApp via our call center software so that your agents can also manage your customers' messages on this channel.

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