LOGICIEL DE PHONING POUR LA PROSPECTION TÉLÉPHONIQUE

Rendez vos équipes plus performantes

Easily manage your telephone prospecting campaigns

The advantages of our phoning software

Our Call Center software, in hosted mode, allows call centers and sales units to create outbound calling campaigns in just a few clicks.

Our Call Center software has been designed to allow you to :
  • Gain in productivity.
  • Increase customer loyalty and win new customers.
  • Maximize your contact rate and campaign performance with the adaptive dialing engine.
  • Monitor your call center performance in real time.
  • Improve your agents' experience.
Want to implement our turnkey solution?

Boost the productivity of your telephone prospecting

0
des appels aboutis
0
+ de productivité des agents
0
de conversation par heure

Les fonctionnalités de notre logiciel de phoning

01

Installation facile du logiciel

En mode hébergé : démarrez rapidement !
02

Phoning multi-campagnes

Exécutez simultanément plusieurs campagnes indépendantes.
03

Téléphonie 100% VoIP

Bénéficiez de toute la souplesse de la téléphonie sur IP à des tarifs attrayants.
04

Connexion Internet stable

N'investissez plus dans un standard : un logiciel de téléphonie VoIP ou un tél IP suffit !
05

Numérotation prédictive

Connectez vos agents en réduisant leur temps d'attente entre les appels.
06

Prise de RDV commerciaux

Un système simple qui permet la prise de RDV pour vos commerciaux et vos campagnes.
07

Détection des répondeurs

Vos agents effectuent des appels efficaces : détectez les répondeurs, numéros occupés, ...
08

Formulaire de qualification

Adaptez chaque campagne en fonction de vos produits et de vos méthodes de prospection.
09

Statistiques en temps réel

Visualisez les statistiques de vos campagnes et de vos agents.
10

Ecoute, soufflage et enregistrement

Améliorez la formation de votre équipe de vente.
11

Call blending

Vos agents reçoivent et émettent des appels simultanément.
12

Remontée de fiche client

Clients / prospects à rappeler.

Interfacing with many CRMs

Logo SalesForce CRM
Logo Easyvista
Logo Microsoft Dynamics 365
Logo Sugar CRM
Logo Sellsy
Logo VTiger
Logo Zoho
Logo No CRM io
Logo Freshdesk
Logo Monday
Logo Sphinx Manager
Logo Zendesk

An ergonomic and fast phoning software

Interface de supervision digiCONTACTS : activité en temps réel

Visualize all your activities in a few clicks

Thanks to the real-time supervision of our call center software, understand and adapt your contact center activities.

The homepage is fully customizable: add as many widgets as you want, where you want!

Our call center solution provides you with all the tools you need to monitor your agents' performance in real time: number of calls answered, lost, average or maximum waiting time, etc.

All these features ensure that your call center is working properly.
Interface de supervision digiCONTACTS : campagnes d'appels

Manage your phoning campaigns easily

Our call center software is a powerful solution to manage your telemarketing campaigns in total autonomy.

Your call campaigns are fully customizable: qualification fields, call scripts, automatic emails... Your agents gain in efficiency!

You can create unlimited call campaigns: from small one-off campaigns to massive call campaigns.
Interface de supervision digiCONTACTS : statistiques d'appels

Analyze your statistics in detail

Statistics are an indispensable tool that call centers cannot do without for monitoring the activities and productivity of their agents.

Thanks to the analysis of these figures, supervisors are able to adjust the activity of their agents, identify dysfunctions and implement corrective actions.

Our software provides detailed call statistics.
Among the information that can be analyzed with the call statistics, we can mention :
  • Missed calls.
  • Answered calls.
  • Abandoned calls.
  • Average waiting time.
  • And so on.

Boost your phone prospecting!

Combined with the power of the call engine and the personalization of the workstation, your agents will have all the tools they need to obtain appointments with your prospects.

You will gain in productivity significantly!

Prospect Qualification

To simplify data management, your agents will be able to fill in the information necessary to create a qualified and complete appointment form directly during their meeting with the prospect.

For each campaign, you will be able to establish fully customizable input form templates.

In addition, to simplify the supervision and quality management of your sales team, you can, if you wish, activate an option that allows you to retrieve the recording of the conversation to confirm the appointment directly from the schedule.

This file can even be attached to the notification email received by the salesperson.
Interface agent digiCONTACTS : qualification

Management of shared agendas

A planning tool built entirely to measure to manage your agenda and that of your agents.
This way, you promote a better flow of information.
You can define as many agendas as you want.

Schedule management is flexible. You can share calendars between several agents. Agents and sales representatives can have one or more schedules.

With the supervision tool, you can superimpose the agendas in order to see, at a glance, the availability on each of the agendas and thus distribute the appointments as you wish.
Interface agent digiCONTACTS : agendas partagés

Geolocation

By integrating geolocation functions and address verification, you will be able to guarantee that you will be able to keep all your appointments and thus complete the clarity of an address with your correspondent.

Your sales teams will thus save more time between each appointment.

You will have the possibility, if you wish, to transmit directly an access map by email. You will avoid unnecessary travel.
Interface agent digiCONTACTS : géolocalisation

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