Presentation of the Tressol Chabrier Group
The Tressol Chabrier Group has been a car and motorcycle distributor for nearly 30 years in the Langudeoc Roussilon, Provence Alpes Côte d'Azur, Limousin and Midi-Pyrénées regions.
The Group in a few figures :
47 sales outlets in 6 departments
22 car brands
1 000 employees
The Group has equipped its call center of 10 positions with the Call Center digiCONTACTS software for the following missions :
- Quality monitoring.
- Telephone prospecting.
- Traffic creation.
- Loyalty development.
The Group has also replaced its switchboards and integrated a unified VoIP switchboard for several dealerships.
Soon, a logistic platform, dedicated to spare parts for sales to dealers and professionals, interfaced with a DMS DCSnet (management software for automotive distribution), will be set up.
Interview with Nathalie Marlier
Director of Autocom Solutions
Call center of the Tressol Chabrier Group
Selection and deployment of the digiCONTACTS Call Center solution
Why did you choose digiCONTACTS?
" digiCONTACTS has 15 years of expertise in the telephony sector, operational marketing and customer relationship management in areas that we wanted to develop ... digiCONTACTS offers us the right tool to handle our missions by providing the developments necessary for our own evolution.
digiCONTACTS' discourse is simple and accessible, understandable by non-professionals in telephony or IT.
digiCONTACTS knows the field. Its speed of development and its reactivity are appreciable assets for professionals anxious to improve their processes. "
How did the implementation go?
" The needs were quickly identified by digiCONTACTS, the implementation was done simply, efficiently, the support is present and the evolutions are fast.
The digiCONTACTS team listens to the needs, provides the necessary advice to improve the organization, it is a force of proposal in the evolutions necessary to the activity, reactive in the implementation of improvements. digiCONTACTS is professional and expert in its field of activity. "
The results observed since the use of the digiCONTACTS solution
What benefits have been observed since the installation?
" The telephone call center contributes to the internal growth of the TC group:
- Increase of the group quality thanks to internal satisfaction surveys.
- Increase in showroom traffic thanks to personalized appointments.
- Increase in workshop attendance thanks to the follow-up of workshop loyalty programs, and implementation of special workshop operations.
- Personalization of customer relations, customer proximity, listening and responding to customer expectations. "
Would you recommend digiCONTACTS?
" Yes, I have done so on several occasions and this recommendation was successful.
Its assets: professionalism, reactivity, proximity, adaptation.
digiCONTACTS can always be reached by phone or by email, in 18 months, we have never been left without an answer or a solution.
The versions are not fixed, they evolve according to our needs. digiCONTACTS knows its customers and adapts to their needs. "