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Societe Generale Group: Vocalia banking service

Societe Generale Group: Vocalia banking service
Société Générale

Presentation of Société Générale

Societe Generale is one of the leading French banks and one of the oldest. It is one of the three pillars of the French non-mutual banking industry along with Crédit Lyonnais and BNP Paribas.

Societe Generale is today one of the most strongly established international banks in Africa, but this is the result of a long history with the continent.

In addition to its geographic expansion on the continent, the Société Générale group has also launched alternative banking models.

digiCONTACTS has developed an IVR for the Société Générale
of Chad and Madagascar

digiCONTACTS has set up a telephone banking service, named Vocalia, available 24/7,
for Société Générale in Chad and Madagascar.

How does the Vocalia banking service
bank service work?

Vocalia is an Interactive Voice Response (IVR) that allows customers to access information related to their account.

By dialing a single number from a landline, the bank's customers will have access not only to information about their account, but also to assistance and after-sales services for Société Générale products and services.

Callers will hear a welcome message inviting them to choose their language and then their needs.

The service is also accessible from a cell phone by dialing a short code.
The customer has the possibility to receive a mini statement of his account by SMS.
This service allows you to :
  • To know the debit and credit movements of the account.
  • Stop payment orders.
  • Place a checkbook order.
  • Make an appointment with your advisor.
  • To know the products of the bank and the exchange rates.
Schéma simplifié du SVI Vocalia
Accueil application SGT-Voice

Stay online with your Bank
with the SGT-Voice application

L’application mobile SGT-Voice est destinée uniquement aux clients de la Société Générale du Tchad.

Elle est téléchargeable pour les particuliers et professionnels sur Play Store pour tous les Android, et son utilisation ne nécessite aucune connexion Internet.

SGT-VOICE est la 1ère application vocale permettant aux clients d’obtenir des informations sur leur compte sans passer par des menus successifs et sans saisir leur identifiant à chaque connexion.
SGT-Voice benefits for users:
  • Service available 24/7.
  • Free of charge for Vocalia customers.
  • Easy and quick information about the bank without having to go anywhere.
The SGT-Voice application provides the following features:
  • Accounts: available amount and savings interests.
  • Emergency: blocking of your payment means in case of loss, theft or fraud.
  • Foreign exchange: restitution of the exchange rates of the Euro and American Dollar.
  • Products: information on the products and services of Société Générale du Tchad as well as the terms of subscription.
  • Settings: memorization of the language of your choice (French or Chadian Arabic) as well as the identifier to avoid typing at each connection.