Les success stories

Caillé Auto Group: Distrigo platform

Groupe Caillé Automobile, Distrigo Platform
Le Groupe Caillé Automobiles

Presentation of the Caillé Group

The Caillé Group is a hundred-year-old family group from Reunion Island, specialized in import-distribution in the fields of cars and mass distribution, and represents the following brands: PromoCash, Leader Price, Jaguar, Land Rover, Peugeot, Porsche, Kia, DS Automobiles, MG, Opel, Alpha Romeo, Abarth, Fiat, Midas, ADA and Jules Caillé Auto.

The context

The Caillé Group, on the recommendation of Stellantis, decided to equip itself with our call center solution to assist its customers with technical questions as well as to propose adapted commercial offers.

Interview with Marc Guilbert
Parts and Services Manager CAILLE Auto

Selection and deployment of the digiCONTACTS Call Center solution

Why did you choose digiCONTACTS?

"Apart from the fact that this program is an integral part of the package offered by Stellantis to its Distrigo platforms, I preferred the fact that I saw your solution working for some of my colleagues and I quickly imagined the benefits we could draw from it. And this in terms of comfort and efficiency for our customers as well as for our employees and our manager. "

How did the implementation go?

"Whether it was before the implementation, during the training or during the support of the teams at the launch, everything was managed with great professionalism and the benevolent search for the success of the project. "

The results observed since the use of the digiCONTACTS solution

What benefits have been observed since the installation?

"Multiple :
Quality of service to our customers by bringing efficiency and professionalism.
Creation of a team of Calleurs with a common goal and a true customer spirit.
Internally we have liberated our standards.
In terms of customer management, our manager is aware of every single dysfunction and knows how to deal with them quickly.
Coming up: an increase in our Business, but for that we still have to wait a little! "

Would you recommend digiCONTACTS?

"YES, and it's already done! "