Telesecretariat

You want to provide a service telesecretariat? Or simply calendaring? Or telephone answering?

The module of telesecretariat digiCONTACTS will allow you to implement this service in a simple and professional way.

Indeed, thanks to our latest generation, linking the phone to computer, you will have a welcome worthy of a big company.

The features are many

Music on hold, pre-hook, call back, transfer, group calls, Interactive Voice Response (IVR), conference calling, voice mail and phone messages sent by e-mail (VoiceToMail)...

You'll also be able to fully ensure the management of:

• The Client virtual secretariat.
• Agendas.
• Taking messages.
• The database of clients / patients.

Messages and calendars are accessible via the Internet for customers’  virtual secretariat and appointments can be notified via SMS / Mail / Fax.

With our telephony platform, we can assign geographic numbers. The client / patient has the impression of its corresponding call directly and does not doubt the outsourcing of this service.
Optionally, you can couple a comprehensive reporting system that will provide access to your customer to critical data to verify the quality of your service. This information may be: SLA, maximum waiting time / average number of simultaneous calls...