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Whether you are a call center or a commercial enterprise with a team of vendors, the preferred means of obtaining a good first contact is still the phone.
The modularity of the solution digiCONTACTS, the richness of its features and its architecture will allow you to increase your productivity dramatically.
Features & benefits of the module telemarketing / phoning
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Features
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Advantages
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- Recall management of your prospects.
- Rationale and modular workstations.
- Manage call lists.
- Supervision.
- Statistics / Reporting.
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- More efficiency: 50 to 55 minutes per hour prediction (from 5 agents) instead 15 to 20 minutes of calls in manual mode.
- Optimization of costs through VoIP and low communication cost.
- Multi-site, single-site, home-shoring: the management and the system are the same.
- Comfort working for staff: no manual dialing, no ringing, and workstation customizable.
- Training tools: listening, recording, lecture.
- Simplified management of back office.
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For your purposes B to B and B to C, the module telemarketing / phoning from digiCONTACTS was designed to improve comfort and performance of your telesales team.
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Application modules