Incoming calls

• Want to give your customers a remarkable level of satisfaction and increase your sales?
• Want to give your customers quick access to information they are looking through an Interactive Voice Response (IVR)?
• Want to give your staff a full-line file before you answer and the caller immediately so you can focus on customer needs, all complemented by comprehensive and detailed statistics so you can best optimize your teams?

To meet such needs, we integrated the solution digiCONTACTS a specific module for incoming calls.

Statistics

Implement intelligent management of incoming calls and empowering your staff: they will finally devote their time to respond to customer needs and achieve their sales instead of transferring calls and search the records.

The incoming call module digiCONTACTS proposes a number of features, including:

• Linking clients directly with the agents according to the skills of available agents.
• Check the load queues by monitoring call levels and your staff.
• Establish priorities based on call conditions such as phone number, time of call.
• Assign calls as required by agent, group or function of a particular skill.
• Allow your customers to access a database using their keyboard.
• Collect and record answers to your customers.
• Oversee the waiting times in queues, the duration of post-call.
• View real-time statistics and historical data to plan your work.