Call statistics

The statistics module is a simple and effective tool that allows you to view, via graphics, a full and detailed report of your activity:

• Answered calls
• Unanswered calls
• Average wait time of a call
• Statistics per agent
• Etc...

The module is a call statistics reporting tool for queues.

You have a tab that allows you to view real-time activity of your queue and your call statistics. You can react immediately if reduced performance and / or quality.

This management tool allows queue always know the number of people waiting and the estimated waiting time.

You can also listen to recordings from reports and monitor outbound traffic.

Demonstration

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